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Round Rock Nissan

Round Rock, TX

4.6
777 Reviews

3050 Interstate 35

Round Rock, TX

78681

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Showing 777 reviews

August 30, 2024

Great salesmen, manager and they worked hard to get me a great deal. I absolutely love my new car. More

by ccherishwilliams
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason McNeal, Jim Price
Sep 01, 2024 -

Round Rock Nissan responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 28, 2024

Very friendly , great staff Fast service Provided recommendations and I did not feel rushed to accept all services. More

by Fairleysidney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe (I can’t remember his last name)
Aug 29, 2024 -

Round Rock Nissan responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 28, 2024

Wayne is the main reason I keep on coming back. I like the dealer also. More

by fhomsieh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne
Aug 31, 2024 -

Round Rock Nissan responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Round Rock Nissan! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 27, 2024

Noe was the device adviser who helped me. He was very helpful by explaining the services. All services was completely very timely. More

by MrEdC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe
Aug 31, 2024 -

Round Rock Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 25, 2024

The service was great, Terry a was as a great help to me throughout the whole process. Terry made sure I drove that car off the lot with the financial arrangements that worked best for me. I definitely reco More

by Aria
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Fogarty
Aug 31, 2024 -

Round Rock Nissan responded

Hello Aria, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

August 24, 2024

Eric is one of those employees that will keep your business flourishing for generations to come. He is honest, very thorough in explaining things. He kept his promise without needing a reminder fro More

by scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Patske
Aug 31, 2024 -

Round Rock Nissan responded

Hi Scott, we're happy you found our staff to be so supportive during your experience here at Round Rock Nissan. We look forward to your next visit! Take care!

August 22, 2024

Noe is very personable and was great on keeping me up todate with the progress of my suv. More

by DonnaScoggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe
Aug 24, 2024 -

Round Rock Nissan responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day! We are always more than happy to assist you if anything else comes up. Take care!

August 22, 2024

The service was quick and professionally done we had a quote shortly after dropping it off our Service Advisor Eric Paske kept us informed and when our car was ready he let us know immediately and the inv More

by Freddiewillie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Vasquez
Aug 24, 2024 -

Round Rock Nissan responded

Hello, we're happy you found our staff to be so supportive during your experience here at Round Rock Nissan. We are always more than happy to assist you if anything else comes up. Take care!

August 21, 2024

Never enough people work, takes forever to get work done. I had an issue that was covered under manufacture warranty but was told it was a rodent but I couldn't come see because it'sunder the car. He sent a More

by gigiwog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean
Aug 24, 2024 -

Round Rock Nissan responded

gigiwog, I'm sorry but the warranty was denied. Please, contact me at your convenience so we can discuss this further. Thank you, Luis Cruz Service Director 512-244-8500 lcruz@roundrocknissan.com

August 20, 2024

They inundate the crap out of you with automated emails but fail to actually have a real person respond to emails and phone calls. They totally suck to deal with. Find a different dealer. More

by Brad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kimberly Tooke
Aug 23, 2024 -

Round Rock Nissan responded

Hi Brad, I was disappointed to hear we didn’t perform to our standards of attentively communicating with our clients. I wanted to reach out to apologize for the experience and to learn more about what happened and where the breakdown was. I will make sure we get it fixed for the benefit of our clients and future guests. Unfortunately, with the information provided, I'm not able to find a record in our system to contact you directly. I would really like to offer my assistance and try to make it up to you in some way with the hope of earning a second chance. I regret we fell short of exceeding your expectations, but please know we care a great deal about providing our guests with quality customer service and will invest to make things right for our customers. Please reach out to me directly at 512-244-8500 or tming@roundricknissan.com so I can work to regain your confidence in doing business with us. Sincerely, Brandon Ming General Manager

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