Round Rock Nissan

I took my vehicle in on a Friday morning (scheduled appt) and didn’t hear much back, unless I reached out. My car was not actually seen until Saturday afternoon. So I’m not sure what the purpose of having a and didn’t hear much back, unless I reached out. My car was not actually seen until Saturday afternoon. So I’m not sure what the purpose of having a scheduled appointment if my vehicle is not going to be worked on within that timeframe. Also, the work was covered under warranty however I was charged $100 that I was not made aware of until I actually picked up my vehicle. I got other work done that was not covered and was made aware of the price of that but when I arrived, it was $100 more. The manager did not offer $50 but it’s still the point of not letting me know upfront about the cost. More

The website is hreta and at the shop, they are always fast and I have never waited very long. And the work is done as quickly and accurately as can be.. fast and I have never waited very long. And the work is done as quickly and accurately as can be.. More

They were extremely helpful, patient, and calm. They answered all of my questions with ease. And where extremely fast!! They answered all of my questions with ease. And where extremely fast!! More

The service adviser Derrian Bradley was very patient explaining what needed to be done. He did his best while others made his job complicated. explaining what needed to be done. He did his best while others made his job complicated. More

Efficient knowledgeable service writer. Only downside is that you could hang meat in the waiting area, it's that cold. Wait in dealership showroom for a much more comfortable air tempera Only downside is that you could hang meat in the waiting area, it's that cold. Wait in dealership showroom for a much more comfortable air temperature. More

Wayne Ruark is the reason I come to Round Rock Nissan with my Jeep Gladiator. Service is quick, reliable, and pricing is very fair with my Jeep Gladiator. Service is quick, reliable, and pricing is very fair More

Absolute stellar customer service. From acceptance , to keeping me updated , a car wash and pick up time. Shuttle was fantastic too!Thank you! From acceptance , to keeping me updated , a car wash and pick up time. Shuttle was fantastic too!Thank you! More

Issues with main battery. Kevin acted quickly and resolved Had to replace battery and Nissan warranty was great. Battery arrived before due date and super technician put Kevin acted quickly and resolved Had to replace battery and Nissan warranty was great. Battery arrived before due date and super technician put all back together quickly Awesome team work More

Good service, the service team did an awesome job in changing out my faulty battery that was under warranty. changing out my faulty battery that was under warranty. More

The Customer Service Rep was amazing and was able to move my appointment up. Then when I arrive a few minutes early, Ethan was ready to get me taken care of. Less than 2 hours🙌🏽🙌🏽 my appointment up. Then when I arrive a few minutes early, Ethan was ready to get me taken care of. Less than 2 hours🙌🏽🙌🏽 More