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Round Rock Nissan

Round Rock, TX

Overview
Reviews
Vehicles
4.6
798 Reviews
Call Dealership (512) 244-8500

3050 Interstate 35

Round Rock, TX

78681

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Showing 798 reviews

November 04, 2023

Lynn was professional knowledgeable and great service I always try to get her as a service writer More

by jalan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynne Thurmond
Report | Print
Nov 07, 2023 -

Round Rock Nissan responded

It's fantastic to hear that you had a great experience and that Lynn provided professional and knowledgeable assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 03, 2023

Bought a car from the ROUND ROCK NISSAN and been very happy with it. Happy enough to have another NISSAN. Wayne Ruark, is my service advisor and does a great job taking care of the services, I need for m More

by smmovnfast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Ruark
Report | Print
Nov 07, 2023 -

Round Rock Nissan responded

It's fantastic to hear that you had a great experience and that Wayne provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 03, 2023

Honest I was told I needed 4 new tires. Today the service rep said they were still ok More

by hnrylucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne
Report | Print
Nov 07, 2023 -

Round Rock Nissan responded

We are thrilled to hear that you had an honest experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 30, 2023

Everyone was so friendly and helpful. Everyone made sure I was comfortable and they gave me a good deal with my trade in. More

by Desiree.a.2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Herrera
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Nov 01, 2023 -

Round Rock Nissan responded

We're happy you found our staff to be so supportive during your trade-in experience here at Round Rock Nissan.

October 28, 2023

Always have a good experience. Lynn is great and works with me. Highly recommend them More

by Andrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynne Thurmond
Report | Print
Oct 31, 2023 -

Round Rock Nissan responded

It's fantastic to hear that you had a great experience and that Lynn provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 28, 2023

Round Rock Nissan never fails to more than meet our needs. Their dealership is clean, comfortable and inviting. They treat us like a member of their family. More

by kellyrming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Ming, Thomas Vasquez
Report | Print
Nov 02, 2023 -

Round Rock Nissan responded

It's wonderful to hear that Round Rock Nissan consistently goes above and beyond to meet your needs. A clean, comfortable, and inviting dealership, along with being treated like a member of the family, can make the overall experience exceptional. Your positive feedback is much appreciated!

October 25, 2023

It was great. I was informed of an additional service needed via my phone to approve and it was completed. And all was done in a timely manner. More

by Allen BL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynne Thurmond
Report | Print
Nov 02, 2023 -

Round Rock Nissan responded

It's great to hear that your service experience was smooth and efficient. Being informed of additional services via your phone for approval and having them completed in a timely manner is a positive aspect of the service process. Your positive feedback is much appreciated!

October 25, 2023

Was told repeatedly that it would take 2-3 days for the parts to arrive, but took 3 months. I tried to get occasionally updates since it was taking significantly longer, but couldnt get them to respond to More

by Madison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Wright
Report | Print
Oct 27, 2023 -

Round Rock Nissan responded

Hi Madison, I am sorry to hear we didn’t perform to our standard during your recent visit. We value your longstanding relationship with Round Rock Nissan and would like to make it up to you. Please reach out to me at your earliest convenience at 512-244-8500 or lcruz@roundrocknissan.com for a complimentary offer and a chance to regain your confidence with our services. I look forward to working with you! Sincerely, Luis Cruz – Service Director.

October 19, 2023

follow up paper work is very slow - it takes patience is required, is this particular case. More

by trim777
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin Chavez
Report | Print
Oct 31, 2023 -

Round Rock Nissan responded

I am so glad to hear how much you’re enjoying your purchase and the experience of working with us. I did want to apologize for the delay you mentioned in your Review regarding some paperwork. If you have the time to provide me with some additional feedback I would sincerely appreciate the opportunity to address this concern before your next purchase so we can earn that extra star! Thank you so much for your business, and the opportunity to improve the services we provide for our guests. Sincerely, Thomas Ming General Manager (512) 244-2275 tming@roundrocknissan.com

October 16, 2023

Henry and Jim tried very hard to get the car I wanted in blue. Then I saw a color called Rosewood on your website and they found my car in that color and put my name on it to hold it until the car reached t More

by Elftx99
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Henry Man
Report | Print
Oct 18, 2023 -

Round Rock Nissan responded

Thank you for sharing your experience! It's great to hear that Henry and Jim made significant efforts to help you find the car you wanted, even going the extra mile to secure a car in the Rosewood color you preferred. Their commitment to keeping you informed and responding promptly to your calls and texts is highly appreciated. Your satisfaction is important to us, and we look forward to serving you again when the car arrives at Round Rock Nissan!

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