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Round Rock Nissan

Round Rock, TX

4.6
779 Reviews

3050 Interstate 35

Round Rock, TX

78681

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Showing 779 reviews

November 11, 2022

Lynne Thurmond, Mike Morrison, and Jimmy Price make Round Rock Nissan Great! You can't go wrong! More

by jrayburn01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Morrison, Jim Price., Lynne Thurmond
Nov 14, 2022 -

Round Rock Nissan responded

Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!

November 09, 2022

This is an awesome dealership and Lynn Thurmond is a great service advisor. She will continue to be my service advisor. Lynn is very professional and friendly. She is an asset to Round Rock Nissan and More

by Sunshine #1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynne Thurmond
Nov 14, 2022 -

Round Rock Nissan responded

Thank you for your kind words for Lynn! We are thrilled that she provided you with a great service visit. We look forward to your business with us again!

November 02, 2022

Had a Service appointment today for Oil change, rotate Tires and a recall. This was for a 22 Nissan Frontier. Quote was accurate and the time was about 3 hrs! Took 2.5 hrs and they washed it ! Thanks Rou More

by mike69r69r1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Romanowski
Nov 07, 2022 -

Round Rock Nissan responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

November 01, 2022

Always so pleasant to work with. At service counter. Thank you for serving my car ! More

by Joan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nik Filipek
Nov 07, 2022 -

Round Rock Nissan responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

October 27, 2022

Always good service and ease of making appointments Friendly and trustworthy service agents. Easy to access service area More

by Sylvia
Recommend Dealer
Yes
Employees Worked With
Lynne Thurmond
Oct 31, 2022 -

Round Rock Nissan responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

October 26, 2022

Before the sales everything was good but right after the sale the rep didn’t take care of the issue that she was supposed to correct at first. Car inspection was rushed just for the deal to closed. Now the More

by saidudiallo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vanessa
Oct 27, 2022 -

Round Rock Nissan responded

Hi Aissatou, Thank you for your feedback and I apologize for the miscommunication on the delayed part. We should have not only provided that information but also fully coordinated a convenient time to complete that service for you. What you experienced is not to our standard, and this will be revisited with our team to prevent future occurrences. We value your business and hope the positive experience you’ve received with our Service team will provide us with a future opportunity to do business together. If I can ever be of assistance to you, please don’t hesitate to reach out to me directly at 512-244-8500 or tming@roundrocknissan.com. Sincerely, Brandon Ming General Manager

Oct 27, 2022 -

saidudiallo responded

Thank you for responding. At this point the service Department is taking care of the issue and told me the part has been ordered and im waiting for their call when the receive the part. Once the receive it i will notify so i can bring the car in so im waiting and Eric ( from service ) is the case handler and he’s been good so far

October 19, 2022

Brandon Taylor and Lynn Thurmond we’re wonderful . Never kept me waiting and were very honest. More

by Brendaleewheels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Taylor , Lynne Thurmond
Oct 21, 2022 -

Round Rock Nissan responded

Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!

October 18, 2022

It started out rough at first. Lynne was able to get everything resolved and was able to get the repairs completed on my car. More

by angals1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynne Thurmond
Oct 21, 2022 -

Round Rock Nissan responded

We are glad to hear that Lynne was able to provide you with a pleasant experience. We look forward to seeing you again.

October 15, 2022

Take the car in for an oil change and recall notice. They wanted to charge an extra $1,600 for CV axle and battery terminal. These people are insane. I did the work myself for $150 in about 45min. They More

by Jon West
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lynne Thurmond
Oct 17, 2022 -

Round Rock Nissan responded

Hi Jon, We appreciate you taking our call today for the opportunity to apologize for the recent experience. Thank you for your understanding and acceptance, and we hope the information provided will allow us a chance to make it up to you on the next visit. We appreciate your business, and value your relationship with us. Sincerely, Brandon Ming General Manager

September 26, 2022

My service advisor, Lynne Thurmond did a great job. She addressed my concerns and had me taken care of in a short time. She was very knowledgeable and professional, would definitely recommend her as a More

by gypsyscooter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynne Thurmond
Sep 30, 2022 -

Round Rock Nissan responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

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