Round Rock Nissan

I would not recommend Nissan to anyone I know. I will never purchase another Nissan. I I took my car to the Round Rock location just to have an overall inspection done just to make sure everything was O never purchase another Nissan. I I took my car to the Round Rock location just to have an overall inspection done just to make sure everything was OK with my car. During that inspection I was told that there was a recall on my master cylinder. They would order it and let me know when it came in but my car was safe to drive. We are now almost two months from when I took my car in. My master cylinder went out while I was driving. Thank god my child was not in the car with me. I called the round rock location was pushed around to several people just to be told that my Master cylinder was coming in that day. If they think I believe that they must think I’m stupid, I have other choice words I would rather use. However I am very well-versed in vehicle‘s. Just because I am a women doesn’t mean I don’t know what I am talking about. I asked for a call from the the service manager Jason I never received a call we’re two days in. I was given the Nissan One number and called again spoke to four different people all playing the blame game. Until I finally spoke to somebody and customer affairs who opened a complaint. I was then told that I would receive a call back from a supervisor in 4 to 6 hours. Because I wanted my case taken up the chain. Here we are almost 24 hours later no phone call. Not from customer affairs not from the service manager Jason. I called customer fairs again today and was told that there are so many complaints and callbacks that it will be two business days before I may receive a call. But their normal time for a callback is 24 hours. I asked how this customer affairs rep would feel if they were in my shoes. Her response was I’m sorry I can’t give my personal opinion. If it is going to take that long to receive a call back due to the volume of calls or receiving Nissan there’s a problem. My car still sits where it broke down because Nissan tells me it’s my fault and they’re not gonna pay for towing. I am absolutely beyond frustrated (again would rather use other choice words) with Nissan, and have never been treated like this before. I even had a major issue with another shop and they went above and beyond to make it right. All Nissan wants to do it play the blame game instead of backing up their issues and recalls on their vehicles. More

Bad experience with oil change section charging too much and not accepting their own coupon and finally the manager came and deduct some amount. So disappointed and not accepting their own coupon and finally the manager came and deduct some amount. So disappointed More

BUYERS BEWARE! My significant other purchased a 2006 Nissan Xterra for $6000, Round Rock Nissan wouldn't budge on price due to them spending, what we were told was, $3,000 in maintenance. My significant Nissan Xterra for $6000, Round Rock Nissan wouldn't budge on price due to them spending, what we were told was, $3,000 in maintenance. My significant other was told the engine had a misfire but was corrected and that there were four brand new tires on the vehicle, after closer examination, we found only one tire was replaced. He then received signed maintenance records showing everything checked out and everything was all good to go. We were planning to use the vehicle to move however, 50 minutes into our drive the transmission went out. He owned the vehicle for 10 days and 315 miles. We just had the transmission and radiator replaced for just over $5100. Prior to getting the car fixed we contacted both the dealership and Nissan's corporate office. Rock Rock Nissan told me they refused to help me with the cost of the repairs and Nissan's corporate said they had spoken to the dealership and told them to call us about this issue. Round Rock Nissan NEVER called. Ultimately, we are extremely disappointed with this Nissan dealership for completely disregarding us and refusing to make this right on their part in any way. Save yourself the heart ache and DO NOT buy from this company. If we could, Round Rock Nissan would get a zero star rating from us. More

BUYERS BEWARE! I purchased a 2006 Nissan Xterra for $6000, they wouldn't budge on price due to them spending, what I was told was, "$3000" in maintenance. I was told the engine had a misfire and had be $6000, they wouldn't budge on price due to them spending, what I was told was, "$3000" in maintenance. I was told the engine had a misfire and had been corrected. I was also told there were four brand new tires on the vehicle, after closer examination, only one had been replaced. I received signed maintenance records showing everything checked out and was all good to go. I told my salesman I would be using this vehicle to move. About 50 minutes into my move my transmission blew. I owned the vehicle for 10 days and 315 miles. I just had my transmission and radiator replaced for $5100 and some change. I contacted both the dealership and Nissan's corporate office. Rock Rock Nissan told me they refused to help me with the cost of the repairs and Nissan's corporate said they contacted the dealership and told them to call me about this issue. Round Rock Nissan NEVER called. I am extremely disappointed with this Nissan dealership for completely ghosting me and refusing to make this right on their part. Just save yourself the heart ache and DO NOT buy from this company. If I could, Round Rock Nissan would get a zero star rating from me. More

stay away they will screw you my car has 24k miles. the turn signal died. they want to charge me 250 to replace it because there design is so stupid they have to take the front end my car has 24k miles. the turn signal died. they want to charge me 250 to replace it because there design is so stupid they have to take the front end completely off. also i bought it new in 16 when they brought it out had a deep gouge on it that they tried to sneak by me. had to go back 4 times.till they fixed it correctly. they tried to half xxx it every time More