Round Rock Nissan

We have purchased A total of four cars from this dealership. It has always been a good experience. Their service department is outstanding. dealership. It has always been a good experience. Their service department is outstanding. More

Not happy, was quoted a price and then $900 in add ons of window tent ( 300 ) and key insurance ( 600 ), that I was told was included, was added on to the bottom line. Can I say bait & switch? window tent ( 300 ) and key insurance ( 600 ), that I was told was included, was added on to the bottom line. Can I say bait & switch? More

I was interested in two used trucks they have, both had problems I could see in the pictures online but we’re not deal breakers. The sales person I talked to on the phone left out some very important detai problems I could see in the pictures online but we’re not deal breakers. The sales person I talked to on the phone left out some very important details, I drove the hour and twenty minutes to the dealership. I got to the dealership and the first truck had all the issues I had seen plus many more including a Christmas tree of warning lights on the dash, windows that didn’t work and the truck wouldn’t even come out of gear so it could be test driven at first. After getting it to come out of gear so the trip wouldn’t be a total waist of time The problems the truck had only got worse. I didn’t even bother with the other truck as the problems I had seen in the pictures were three times as bad in person. Both trucks were priced as if they were 8 or 9 out of ten and they were a 5 or 6 out of 10 then to make matters worse they gave me the lowest of lowball offers for my trade. This place is the definition of slimy car dealership. More

I received a flyer for Discount on An oil and filter change for $49.00. After it was completed, the bill came to $67.99. I checked the bill and the $49.00 was only for Labor. I then had to pay $30.51 fo change for $49.00. After it was completed, the bill came to $67.99. I checked the bill and the $49.00 was only for Labor. I then had to pay $30.51 for the oil and Filter. After adding $5.45 for Misc, they gave me $20 off. Resulting in the $67.99 charge . She then tore up the flyer, I gave her with the $49.00 oil and filter change. Ripped off at the Nissan Dealer! More

I had the pleasure of working with Mimi Dugan. She was very knowledgeable about all the cars and she took the time to go on a few test drives with me. She was great to work with and I was happy wi She was very knowledgeable about all the cars and she took the time to go on a few test drives with me. She was great to work with and I was happy with my purchase from her. More

Stay far away from the dealership. The bad reviews are true and believe them. We bought a used car and expect it to be mechanical sound and reliable turns out it's not after the said mechanics worked on i true and believe them. We bought a used car and expect it to be mechanical sound and reliable turns out it's not after the said mechanics worked on it. They clearly sold a car that wasn't ready. The same day it doesn't work at all it wouldn't go into reverse. And the xxxx greedy xxx delarahip will not take this vehicle back. I am in contact with Nissan Corporation to explain the whole situation. These people are scammers and will rob you. I will be out there soon enough with signs protesting for whats right. More

Everyone was great. Joe was kind, compassionate and listened to what I was looking for. A relief after dealing with the Kia dealership across the street who had done a bait and switch and made fun of m listened to what I was looking for. A relief after dealing with the Kia dealership across the street who had done a bait and switch and made fun of me for my budget. I would highly recommend Round Rock Nissan. More

I had a wonderful experience at Round Rock Nissan from start to finish. I drove from Houston to this dealership, and everyone was very nice and pleasant. I dealt with Danny on the used car side and he did start to finish. I drove from Houston to this dealership, and everyone was very nice and pleasant. I dealt with Danny on the used car side and he did an excellent job along with the finance manager. Great team at Round Rock Nissan. More

I would not recommend Nissan to anyone I know. I will never purchase another Nissan. I I took my car to the Round Rock location just to have an overall inspection done just to make sure everything was O never purchase another Nissan. I I took my car to the Round Rock location just to have an overall inspection done just to make sure everything was OK with my car. During that inspection I was told that there was a recall on my master cylinder. They would order it and let me know when it came in but my car was safe to drive. We are now almost two months from when I took my car in. My master cylinder went out while I was driving. Thank god my child was not in the car with me. I called the round rock location was pushed around to several people just to be told that my Master cylinder was coming in that day. If they think I believe that they must think I’m stupid, I have other choice words I would rather use. However I am very well-versed in vehicle‘s. Just because I am a women doesn’t mean I don’t know what I am talking about. I asked for a call from the the service manager Jason I never received a call we’re two days in. I was given the Nissan One number and called again spoke to four different people all playing the blame game. Until I finally spoke to somebody and customer affairs who opened a complaint. I was then told that I would receive a call back from a supervisor in 4 to 6 hours. Because I wanted my case taken up the chain. Here we are almost 24 hours later no phone call. Not from customer affairs not from the service manager Jason. I called customer fairs again today and was told that there are so many complaints and callbacks that it will be two business days before I may receive a call. But their normal time for a callback is 24 hours. I asked how this customer affairs rep would feel if they were in my shoes. Her response was I’m sorry I can’t give my personal opinion. If it is going to take that long to receive a call back due to the volume of calls or receiving Nissan there’s a problem. My car still sits where it broke down because Nissan tells me it’s my fault and they’re not gonna pay for towing. I am absolutely beyond frustrated (again would rather use other choice words) with Nissan, and have never been treated like this before. I even had a major issue with another shop and they went above and beyond to make it right. All Nissan wants to do it play the blame game instead of backing up their issues and recalls on their vehicles. More

Bad experience with oil change section charging too much and not accepting their own coupon and finally the manager came and deduct some amount. So disappointed and not accepting their own coupon and finally the manager came and deduct some amount. So disappointed More