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Round Rock Nissan
Round Rock, TX
798 Reviews
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Showing 798 reviews
December 03, 2020
BUYERS BEWARE! My significant other purchased a 2006 Nissan Xterra for $6000, Round Rock Nissan wouldn't budge on price due to them spending, what we were told was, $3,000 in maintenance. My significant Nissan Xterra for $6000, Round Rock Nissan wouldn't budge on price due to them spending, what we were told was, $3,000 in maintenance. My significant other was told the engine had a misfire but was corrected and that there were four brand new tires on the vehicle, after closer examination, we found only one tire was replaced. He then received signed maintenance records showing everything checked out and everything was all good to go. We were planning to use the vehicle to move however, 50 minutes into our drive the transmission went out. He owned the vehicle for 10 days and 315 miles. We just had the transmission and radiator replaced for just over $5100. Prior to getting the car fixed we contacted both the dealership and Nissan's corporate office. Rock Rock Nissan told me they refused to help me with the cost of the repairs and Nissan's corporate said they had spoken to the dealership and told them to call us about this issue. Round Rock Nissan NEVER called. Ultimately, we are extremely disappointed with this Nissan dealership for completely disregarding us and refusing to make this right on their part in any way. Save yourself the heart ache and DO NOT buy from this company. If we could, Round Rock Nissan would get a zero star rating from us. More
by Brianna McGrew
Employees Worked With
David Lageson
December 03, 2020
BUYERS BEWARE! I purchased a 2006 Nissan Xterra for $6000, they wouldn't budge on price due to them spending, what I was told was, "$3000" in maintenance. I was told the engine had a misfire and had be $6000, they wouldn't budge on price due to them spending, what I was told was, "$3000" in maintenance. I was told the engine had a misfire and had been corrected. I was also told there were four brand new tires on the vehicle, after closer examination, only one had been replaced. I received signed maintenance records showing everything checked out and was all good to go. I told my salesman I would be using this vehicle to move. About 50 minutes into my move my transmission blew. I owned the vehicle for 10 days and 315 miles. I just had my transmission and radiator replaced for $5100 and some change. I contacted both the dealership and Nissan's corporate office. Rock Rock Nissan told me they refused to help me with the cost of the repairs and Nissan's corporate said they contacted the dealership and told them to call me about this issue. Round Rock Nissan NEVER called. I am extremely disappointed with this Nissan dealership for completely ghosting me and refusing to make this right on their part. Just save yourself the heart ache and DO NOT buy from this company. If I could, Round Rock Nissan would get a zero star rating from me. More
by bedke.braxton
Employees Worked With
CJ Dudley, David Lageson
September 22, 2019
No Hassel Superior Service I had an absolutely wonderful experience at Round Rock Nissan! I specified exactly what I wanted and it was delivered. My sales person was Tanya Wyatt I had an absolutely wonderful experience at Round Rock Nissan! I specified exactly what I wanted and it was delivered. My sales person was Tanya Wyatt and she was fantastic. The process was simple, fast and hassell free! I received Exceptional Service and will definitely buy another vehicle from Round Rock Nissan! More
by Deborah
Employees Worked With
Tanya Wyatt
August 08, 2019
Bought a "Certified Pre-Owned" ashtray My wife and I recently purchased a CPO - 2018 Pathfinder Platinum from Ricardo Cervantes on June 18th of this year. The vehicle is nice, was clean an My wife and I recently purchased a CPO - 2018 Pathfinder Platinum from Ricardo Cervantes on June 18th of this year. The vehicle is nice, was clean and in overall great shape. Once the smell added to cover the overwhelming smoke odor wore off the vehicle became unbearable. I had given the dealership an opportunity to correct this on Thursday June 27th. The vehicle was delivered back to me with a strong bleach odor that covered the smoke but that soon wore off too. I have paid to have the interior detailed and the leather scrubbed and conditioned along with a thorough carpet cleaning. Again, this helped but not for long. I have used 8 scent "bombs" over the past month along with sprays for the AC system and more odor products for the carpet, leather, vents etc.. The vehicle is just not driveable because of the smell. I have made my first payment just disgusted at the stench and this beautiful new car that I have to live with that causes everyone's clothes to stink when they ride with me. More
by mcsalesrhino
Employees Worked With
Ricardo Cervantes , CJ Dudley
July 24, 2019
Always the best service I have been faithfully taking my Nissan Ultima to Round Rock Nissan. The team there are always professional, honest, and courteous. My Advisor, Adam E I have been faithfully taking my Nissan Ultima to Round Rock Nissan. The team there are always professional, honest, and courteous. My Advisor, Adam Elmwood, is ready to answer any questions I may have and goes the extra mile to keep me informed of whats going on. I highly recommend Adam and the team and Round Rock Nissan. More
by StanTX
Employees Worked With
Adam Elmwood
January 16, 2019
Nissan Service Department Cudos I have driven Nissans for 25 years across 5 states. Had a car towed into Round Rock Nissan. Service department is THE best. Ask for service rep Jos I have driven Nissans for 25 years across 5 states. Had a car towed into Round Rock Nissan. Service department is THE best. Ask for service rep Joshua. Hall of Fame More
by jakeclc
Employees Worked With
Joshua
September 20, 2018
Robert Shadburn is the absolute best car salesman Robert Shadburn is the best car guy ever and is a no hassle salesman and will always find you the best deal on the car you want I have been going to h Robert Shadburn is the best car guy ever and is a no hassle salesman and will always find you the best deal on the car you want I have been going to him for the last 10 years and I will continue to do so he is the freaking best!!! Thanks Robbie!!!!! More
by TracyMoore8570
Employees Worked With
Robert Shadburn
August 27, 2018
stay away they will screw you my car has 24k miles. the turn signal died. they want to charge me 250 to replace it because there design is so stupid they have to take the front end my car has 24k miles. the turn signal died. they want to charge me 250 to replace it because there design is so stupid they have to take the front end completely off. also i bought it new in 16 when they brought it out had a deep gouge on it that they tried to sneak by me. had to go back 4 times.till they fixed it correctly. they tried to half xxx it every time More
by Andrew McGowan
Employees Worked With
Thomas Vasquez
July 31, 2018
These guys are AMAZING!!! I recently tore up my car when I hit a pothole. I broke my rim and damaged my front end suspension. As always though, the guys at Round Rock Nissan I recently tore up my car when I hit a pothole. I broke my rim and damaged my front end suspension. As always though, the guys at Round Rock Nissan got my car all fixed up in no time! Jarrod Dozier was my main point of contact and I can’t say enough about how much I appreciated his commitment to me and my car. I spoke with him on a daily basis and he kept me in the loop at every turn. Luckily, everything worked out for me, but Jarrod had assured me that there were other options if I needed more time and by doing that, he helped to put my mind at ease. I didn’t want to file a claim with my insurance because I didn’t want my rates to go up, so he understood that and really worked with me. I am pretty sure I probably drove him crazy with my daily texts, but you never would’ve known because he was ALWAYS the nicest guy when we spoke, and very professional. It was very apparent that he knew what he was talking about and I really appreciated that. I knew that my car was in good hands with Jarrod. Once he got me the quote for the repairs and I gave him the go ahead, I was amazed at how quickly the car was done! I have had nothing but wonderful experiences with the Round Rock Nissan service department. I have my necessary maintenance done here also (oil changes, inspections, tire repair, etc) and I have always been treated like I am the most important customer they have, which I assume is how they treat everyone, and in my opinion, customer service can’t get much better that that!!! Round Rock Nissan is top notch in every aspect and Jarrod Dozier and the rest of the service department is who I will continue to entrust my Nissan with and everyone else should too!!! More
by Colleen1980
Employees Worked With
Jarrod Dozier, Jim, Adam
June 13, 2018
Lifetime customer Jarrod D. and the techs in service are getting it done for their customers: quickly and professionally. I have had an A1 experience with him and all t Jarrod D. and the techs in service are getting it done for their customers: quickly and professionally. I have had an A1 experience with him and all the staff here and would tell my best friend to get service done here. More
by Kta7834
Employees Worked With
Jarrod Dozier
