Round Rock Nissan

Great Customer Service!!! Jarrod Dozier was my service advisor and he was awesome hands down! I came in on my birthday and found out my vehicle needed a coolant kit because my Jarrod Dozier was my service advisor and he was awesome hands down! I came in on my birthday and found out my vehicle needed a coolant kit because my transmission has been running out and my car wouldn't allow me to go passed 80mph, so call my extended warranty and they wouldn't cover the cost for new part, I was in tears but Jarrod advised me other options and gave me hope!!! I thought my birthday was ruin but Jarrod made my day better! He has great customer service and very helpful!! I definitely will be returning back for services for my vehicle in near future!!!! More

Salesman with a heart Ron Muskeyvalley is a great person to buy a car from. Go see him at Round Rock Nissan. He cares more about people than just selling a car Ron Muskeyvalley is a great person to buy a car from. Go see him at Round Rock Nissan. He cares more about people than just selling a car More

Damage in Service & Misuse of customers property On More than one occasion i have experienced and witnessed mis-use of customer vehicles. technicians pealing out backwards and then forwards from the On More than one occasion i have experienced and witnessed mis-use of customer vehicles. technicians pealing out backwards and then forwards from the oil change bays. I have tried to tell the techs that this is dangerous and that they need to stop. On one occasion taking my Titan into the service department after a winter road trip my vehicle was returned to me with Mud all down the passenger side of the truck. Additionally in the bed of the truck my spare fuel jug had been upended and the strap that was holding it still busted loose. the jug was at the opposite end of the truck bed and leaking fuel out of a fracture in the jug all over the bed of the truck. I reported this to the service advisor , who did nothing. i called several times to try and get the managers attention who finally offered to re-imburse me the lost fuel but said they had received no confession of the abuse to the vehicle. On a separate trip to the dealer for interior service the tech Craig returned my new leather interior truck back to me full of engine grease hand prints on the seats, steering wheel, door panels. a windshield crack, and scratched in a dozen places both interior and exterior. one of the exterior marks looked as though my vehicle was sideswiped in their tech area. the service advisor acknowledged that the damages obviously occurred at the dealership and that they are responsible. but did not offer to have the oil prints cleaned or the car detailed. I tried to get the repairs transferred to another dealer and all that was approved was a tool tray - i kidd you not. I have reported these items to the service manager, sales managers , the General manager, and Nissan Consumer affairs. None of which seem to have any interest in trying to resolve the issues they have with their service department. More

Back off from a done, and signed deal Horrible and dishonest people all over. We went on Saturday 5/5/18 to trade our 2014 pathfinder for a 2018 pathfinder. After many hours of negotiation Horrible and dishonest people all over. We went on Saturday 5/5/18 to trade our 2014 pathfinder for a 2018 pathfinder. After many hours of negotiations we reach s deal on Saturday close to 7:00pm, like at 8pm on Saturday 5/5/18 they ask us to come back and finish the deal on Monday 5/7/18 because THEY have mess-up a vin umber in their system and they had to fix it but it was too late to do it on Saturday, to come back Monday and be done in a couple of minutes. For our surprise I called on Monday to remind them to detail the new unit, and put gas on it, to my surprise they told me that they could not make the deal because the number they mess in their system related to our 2014 trade-in. They did a physical valuation of or 2014 and offer us $14,500 on Saturday, now they tell me on Monday that they can only give me $13K for my 2014!!!!! When they appraise our 2014 they did it with the vehicle present, they did their whole evaluation and came back with the 14,500, as we all understand, is not me telling them how much is my car worth, this is an offer that they do. Today Monday they back-off the deal, but to our surprise they even run our credit, so now I have a hard inquire on our credit, and no vehicle. We did sigh an agreement on Saturday, the dealer document had all the numbers and it was signed by the manager and me, my wife, and my oldest daughter were witness to our agreement. When you have a deal you have a deal, not only morally, but legally they are obligated to move forward with the signed and agreed deal. More

Selling unnecessary services Hello, I just wanted to let you know that my wife took her vehicle to Maxwell Nissan off of I-35, where she bought it, for an oil change. She came hom Hello, I just wanted to let you know that my wife took her vehicle to Maxwell Nissan off of I-35, where she bought it, for an oil change. She came home with a bill for $231 because they told her that it needed an air cleaner, a cabin air filter and the brake fluid needed to be flushed. I checked the owner's manual it did say that the cabin air filter and the engine air filter should be checked at 30000 miles (this vehicle has less than 30000 miles) however the brake fluid is only recommended to be flushed at 30000 miles for extreme Duty vehicles. Her's is all highway driving. When I called the service manager to complain he said he would call me back after talking to the service writer. After two days I called him back and left a voicemail. Only then did he did he call me back to say everything was in line and they would not do anything to compensate us. He said that to have her call me would be sexist so yeah he went there, nothing prior to this was discussed about her calling me. However I do feel that they took advantage of a person that does not know vehicle maintenance nor wear and tear on vehicle parts. That's my story, you make up your own mind, we won't be going back. More

State Inspection I dropped in to get the state inspection done on vehicle. They were very prompt and even WASHED my car!!!!! They presented the upcoming items that I I dropped in to get the state inspection done on vehicle. They were very prompt and even WASHED my car!!!!! They presented the upcoming items that I needed to have addressed with my car one being an oil change. I mentioned that I didn't think they could do the oil change since it is a Nissan dealership and I own a VW. They NO problem we will get you taken care of. That is Fantastic! So I scheduled another appointment. More

State inspection Great customer service he was very helpful and kind went back to have another car of mine checked at the same place with the same person. Thank you Great customer service he was very helpful and kind went back to have another car of mine checked at the same place with the same person. Thank you More

Don't come early Scheduled maintenance with usual service consultant who didn't make it in. Jerrod took over and made sure I was taken care of. Everything was explaine Scheduled maintenance with usual service consultant who didn't make it in. Jerrod took over and made sure I was taken care of. Everything was explained thoroughly. More

Lease Buyout Very experienced, and he thinks like experts think. Nice Job! Have Scott Mullican help you when you want to lease or buy your new Nissan. Very experienced, and he thinks like experts think. Nice Job! Have Scott Mullican help you when you want to lease or buy your new Nissan. More

Great Service I scheduled an oil changed & tire rotation service with Jerrod Dozier online. Mr. Dozier was both professional and knowledgeable about my Nissan Ques I scheduled an oil changed & tire rotation service with Jerrod Dozier online. Mr. Dozier was both professional and knowledgeable about my Nissan Quest. I am overall pleased by the exceptional customer service Mr. Dozier provided. While exiting the service office he went above and beyond to open the door and walk me to the vehicle and follow up to make sure everything was done correctly and to my standards. Thank you, Mr. Dozier, for your attention to detail and Round Rock Nissan will be my Service Department for any future maintenance needs for my Nissan Quest. More