Round Rock Nissan

Stranded Nissan Customer of New Vehicle We have owned a Nissan vehicle of some type for 18 years, and have never taken it in for anything other than an oil change, new brakes, or basic servi We have owned a Nissan vehicle of some type for 18 years, and have never taken it in for anything other than an oil change, new brakes, or basic service. We bought a brand new Nissan Armada (over $50K) vehicle from Round Rock Nissan. The care has repeatedly been in the shop since we purchased it. Every time it is returned, the problem is not fixed. It is an electrical issue in which the vehicle shakes, turns on/off randomly, and smells like an electrical fire. They cannot even get the car to turn on since the last time it has been towed. I'm a 38 year old female and have been stranded several times over an hour away. The vehicle is a true safety concern and has remained in their shop. They won't let us trade it in for another one but will not return the vehicle to our family for safety reasons. They even said they wouldn't take it as a trade in because they feel it is too dangerous to sale to another family. It has been at their shop 20+ days over the last month and we are paying a hefty car payment on a vehicle we cannot drive. Further more, they do not have a diagnosis and will not tell us a date we we be able to get a diagnosis. After 18 years of being an avid Nissan fan, recommending to others, etc. I'd highly recommend you consider your options elsewhere. More

Great Experience!! Purchased a nissan sentra S and it was a great experience and very easy process here at Round Rock Nissan. thanks a lot for Shelly VanZandt , sales p Purchased a nissan sentra S and it was a great experience and very easy process here at Round Rock Nissan. thanks a lot for Shelly VanZandt , sales person who handled all my queries about this car and her manager .Shelly did a excellent job !! More

Reassuring We went to Round Rock Nissan after visiting several other dealerships and looking at several other vehicles. By the time we got to Nissan we were fru We went to Round Rock Nissan after visiting several other dealerships and looking at several other vehicles. By the time we got to Nissan we were frustrated and disappointed in the salesmanship and business ethics of the surrounding dealerships. Our sales person, Shelly VanZandt, was patient and understanding with us. She really heard what we had to say and put forth great effort in meeting our needs. Jay Rieley was awesome as well! Both Shelly and Jay really helped us achieve the goal we had when we set out on this car buying experience. They were both professional, understanding, and kind. Overall our experience was a great one and I would definitely recommend Round Rock Nissan to anyone who's looking to get into a new vehicle! Thank you Shelly and Jay! Joe & Emily Gordon More

Great service! I really apreciate Luchelle's help, everything was great, all the process was awesome. Thanks!! Now, i'm just enjoing my Nissan I'm really excite I really apreciate Luchelle's help, everything was great, all the process was awesome. Thanks!! Now, i'm just enjoing my Nissan I'm really excited with my new car More

Super Friendly! Great Service! We purchased a new 2016 Versa Note SR at this dealership. We were assisted by Luchelle Van Zandt and she couldn't have been better. She made our dau We purchased a new 2016 Versa Note SR at this dealership. We were assisted by Luchelle Van Zandt and she couldn't have been better. She made our daughter feel like the most important person in the world and made sure she was comfortable with the vehicle before we purchased. The little things matter and Luchelle made sure those were handled without any asking or prompting. She even took care of my younger son while we were there, making him feel welcomed and important. Now I have a happy 18 year old ready for college! More

Bad customer Service Bismal customer service from Mr Ricardo Cervantes, he was short tempered and unprofessional. I would not recommend this salesman to anyone (Stay away) Bismal customer service from Mr Ricardo Cervantes, he was short tempered and unprofessional. I would not recommend this salesman to anyone (Stay away). He is a bad representation of this dealership. More

Very Good Service! We recently purchased a 2016 Nissan Juke at this dealership. We were assisted by Keyon Vinegar and Luchelle Vanzandt. Ms. Vanzandt assisted us while M We recently purchased a 2016 Nissan Juke at this dealership. We were assisted by Keyon Vinegar and Luchelle Vanzandt. Ms. Vanzandt assisted us while Mr.Vinegar was assisting another couple when we arrived at their dealership. She was very considerate, helpful and encouraging during this initial phase of our buying experience. I would refer anyone to this Nissan Dealership to purchase their vehicle based on the sales team....Thanks for making this experience a good experience just after my Honda CRV was totalled! Leah Jones More

Outstanding service! We love our truck! We bought a truck and never left the house! We told the manager what we were looking for he sent us photos and we agreed on one they worked up the p We bought a truck and never left the house! We told the manager what we were looking for he sent us photos and we agreed on one they worked up the paper work and delivered the truck to us 50 miles away! Now that's the way to buy a vehicle! More

Amazing from start to finish! Jerry is personable, knowledgable, sincere, honest and an interested and caring salesman! He is clearly willing to go the extra miles to ensure you Jerry is personable, knowledgable, sincere, honest and an interested and caring salesman! He is clearly willing to go the extra miles to ensure you are a totally satisfied customer. It couldn't have been a better experience! More

Painless! It's because of Jerry Crider that I'm able to rate Round Rock Nissan a 5 star rating. He's very engaging and listens to your specific details. He was It's because of Jerry Crider that I'm able to rate Round Rock Nissan a 5 star rating. He's very engaging and listens to your specific details. He was wonderful to my wife and made her feel very comfortable in the process of purchasing our vehicle. I would recommend Jerry to anyone looking to purchase a vehicle, thank you Jerry and keep up the outstanding service. More