Round Rock Nissan

car shopping - it was great ... really First you have to hear about my problem and then I will tell you how great Round Rock Nissan and Ben are! I hate to car shop, too many choices and que First you have to hear about my problem and then I will tell you how great Round Rock Nissan and Ben are! I hate to car shop, too many choices and questions. And then there are the sales people that almost knock you over to sell you a car. First we went to the Nissan dealership in Austin it was horrible! The 'NEW 2015' car they pulled up had almost 300 miles on it and it was so dirty, it was nasty dirty and it made a really bad sound! The sales person I meet with was very unsure of everything. My husband told them UP FRONT we were pre-approved and want to use our bank to finance. No problem! I return with my husband to complete the paperwork and here comes the BS! Oh no, you can ONLY get this price from us and if you finance through us, after we had already told them we didn't want to do that!! This person/persons totally wasted our time, not to mention my husband took off (unpaid) to do this. I was so so irritated. So a couple of days pass and we decide to give it another shot. So this time my husband went to Round Rock Nissan and met Ben Henderson. WOW! What a difference!! The floor sales personnel were friendly and not pushy! My husband told Ben what he wanted and Ben found it! My husband and daughter took it for a test drive and loved it! Now it is my turn! I returned with my daughter to drive the car and we went to drive it and it was gone (now, we DID NOT put a $$ hold on the car). I was sad! But Ben found another one, YAY Ben! So I drove it and decided this is what I wanted and it was clean and shinny! I asked questions and got answers! It needed a spot fixed and Ben said not a problem. All good so far! (BTW the person next to us bought the other car! LOL) Now, you still have to go to finance, hummmm? And currently, there is an hour wait! Bummer!!! So, I go pick up my husband and we return, we are next. While we waited Ben checked on us and showed us where the bottled water was and such. We are up, we meet Que! I liked him too! Here we do and the math, tax, title and ... Que showed us some packages and because I drive all day he suggested ONLY the right ones and not a bunch of stuff I didn't need. RR Nissan closes at 8:00pm, we all (us Ben and Que) left after 9:00pm! I was really thrilled that they did what was needed to make it work and we left with a car!!! YAY us! The customer service was great and we didn't feel like we got a lot of BS. We felt like we were told the truth from the time we walked in to the late hours that we left. Thank Ben Henderson for showing and selling us our car! And thank you Que for also staying late!!! Round Rock Nissan is a 'Good Thing'! More

Nissan experience Ray and Ben helped me get the perfect car and CJ helped with all the financial paperwork. Abel was also helpful in understanding my situation and was Ray and Ben helped me get the perfect car and CJ helped with all the financial paperwork. Abel was also helpful in understanding my situation and was great. More

"Everybody Loves Ray" Yesterday i stopped by the Round Rock Nissan dealership to test drive the 2016 Nissan Maxima. Ray was my sales rep but he made sure right off the bat Yesterday i stopped by the Round Rock Nissan dealership to test drive the 2016 Nissan Maxima. Ray was my sales rep but he made sure right off the bat that he "helped people buy cars, not sell them cars". This was encouraging as the car buying process is usually something that i dread but Ray was honest and fair! I would recommend all my friends and family to Ray! More

Daughters first car buying experience My daughter was looking for a car, and this happened to be her very first dealer car buying experience. She was taken care of by Jerry Crider. I have My daughter was looking for a car, and this happened to be her very first dealer car buying experience. She was taken care of by Jerry Crider. I have to say Round Rock Nissan is not only interested in the numbers, but the person. Jerry was not just professional, but Madeline buying experience a very personal experience. I consider Jerry a friend and would refer others to him wheneve I can. He is honest, and was looking to help my daughter not just buy a car, but the "right one" for her, and for her pocketbook too. I can't say enough how we appreciate what Round Rock Nissan, and Jerry Crider has done for our family. I will be looking to buy our next family vehicle with Jerry sure. Buying a car these days is stressful enough, and for my daughter to walk away in tears of joy meant the world to me. Jerry handled it in person, text, and phone calls, whatever it took to help her out. So THANK YOU Jerry, and Roind Rock Nissan for helping a Dad with making his daughter smile. Way to go guys. More

Fantastic, honest customer service Round Rock Nissan is an impressive facility, but its employees are what really made my experience a good one. My dealer, Jerry Crider, impressed me wi Round Rock Nissan is an impressive facility, but its employees are what really made my experience a good one. My dealer, Jerry Crider, impressed me with not only the courteous and respectful way he handled my purchase, but also with his unmistakable commitment to integrity. Jerry's knowledge and experience helped me make a confident decision. And he's got a great sense of humor too. I felt totally comfortable throughout the process and Jerry was directly responsible for keeping me from going into meltdown mode during what could have been an extremely stressful experience for someone with a rocky credit history like me. Jerry Crider, you are my hero and the reason why I have an awesome new car that I am really proud of. Would I go back to Round Rock Nissan again? In a heartbeat. And maybe just to say hi to Jerry and catch up. More

Used Car Sale Service and experience were fantastic. I would recommend this dealership to other people. Chris was great at meeting out needs and Aric was a great f Service and experience were fantastic. I would recommend this dealership to other people. Chris was great at meeting out needs and Aric was a great finance person. You have great staff. More

Best car purchase I have ever experienced! This place is great! I live in Dallas,TX but could not find the model I wanted locally. So found the 2014 Infiniti QX50 I wanted at Round Rock Nissa This place is great! I live in Dallas,TX but could not find the model I wanted locally. So found the 2014 Infiniti QX50 I wanted at Round Rock Nissan. We agreed to the price over the internet because I was not going to drive 200 miles without an agreed to price. Arrived at the dealership with my guard up and ready for the usual car dealer run around. Not so at this place. My car was ready for my inspection and test drive. The car was exactly like represented on the internet. All the paperwork was ready and the numbers were just as discussed. Special thanks to: Gil Garcia - Sales Mgr Jose Rivas - Sales Don Sanchez - Sales C J - Finance More

new car purchase After visiting the dealership several times and changing our mind about which car we wanted, Jeremy and the staff went out of their way to get us an a After visiting the dealership several times and changing our mind about which car we wanted, Jeremy and the staff went out of their way to get us an acceptable price. Jeremy helped us all the way with a smile and was extremely helpful with all the questions we had. I recommend anyone who visits this dealership ask for him. More

Most Impressive Auto Dealership in Austin Area! Once again, thanks are due to Round Rock Nissan and its salesmen Travis Pennington and Ray Mankiewicz. Both of these men were happy to spend time ans Once again, thanks are due to Round Rock Nissan and its salesmen Travis Pennington and Ray Mankiewicz. Both of these men were happy to spend time answering all our questions and leading us through. Ray even assisted in a search for the six CDs we neglected to remove from the player. Unfortunately, the car had been cleaned and they were missing. However, we had an exciting car-buying experience and we love our new Rogue! Round Rock Nissan does its best to assure the happiness of its customers throughout the car buying adventure! We enjoyed our ownership experience with our Maxima and we feel that Nissan provides the most auto for the money in the whole of the auto business. This is our second Nissan and it won't be our last! More

Benjamin Henderson - Exceptional Salesman. -- honest? Benjamin was very attentive and helpful during the purchase of my vehicle. I understand salesman must be overly nice to sale vehicles. However I fee Benjamin was very attentive and helpful during the purchase of my vehicle. I understand salesman must be overly nice to sale vehicles. However I feel Benjamin was a genuine salesperson and he is a person you would like to have on your team to make it a succes. Although I do not like visiting dealerships and purchasing cars, Benjamin made this car purchase experience the best I have ever received. I would definitely purchase another vehicle from Round Rock Nissan and will send my friends and family to Benjamin. The finance person was also pleasant. I hope Round Rock Nissan value employees like Benjamin and keep him around for quite some time. Again Thank you for your service. NO I WILL NOT PURCHASE ANOTHER VEHICLE FROM ROUND ROCK NISSAN. The culture breeds dishonesty. I have learned how this dealership upscale and I'm not happy about the experience. The salesperson made his commission and Round rock Nissan decreased their inventory and that's what I feel is what is important to this dealership. Will continue to post and speak about the unnecessary up selling. I see posting of all the happy customers so this unhappy customers review will not make your posts. More