Round Rock Nissan

Pathetic Sales People and horrible customer service When Don was selling me the car, he was good, well spoken person once I get my vehicle and found some issue with it, I tried reaching him, but neither When Don was selling me the car, he was good, well spoken person once I get my vehicle and found some issue with it, I tried reaching him, but neither he bother to respon my call nor a courtsey to give a call back. My friends advised me not to deal with Round Rock Nissan, but I took a call because this showroom is near to my place. I sincerely advise not to visit Round Rock Nissan, no matter if you have to travel few miles extra to get good service. More

Exceptional Customer Service Upon my arrival I was greeted promptly with a cordial and courteous smile in a friendly atmosphere. Required maintenance service was reviewed with m Upon my arrival I was greeted promptly with a cordial and courteous smile in a friendly atmosphere. Required maintenance service was reviewed with me to assure my vehicle would be properly serviced. Outstanding explanation of repairs provided by service advisor along with estimated expense and time required, to accomplish the work. I was kept informed on the progress of the work being accomplished and approximate time for completion. Once vehicle maintenance was completed, service advisor again reviewed and explained work accomplished and expenses for the work. Exceptional Customer Service! Quite a friendly atmosphere! More

WORST SERVICE EXPERIENCE EVER If I could give this service department 0 stars I would. I made an appointment at 11 o' clock to have my car serviced for an issue that they created. If I could give this service department 0 stars I would. I made an appointment at 11 o' clock to have my car serviced for an issue that they created. I had my brother drop the car off and had them drive him to the outlets to wait for it thinking it would have had a diagnosis in a few hours. Come 5:15 i am on the phones trying get in touch with Craig. Never received a call for an update, diagnosis or ANYTHING. When I finally spoke with Craig he just overlooked the fact that he never called me or anything and even joked about speaking with his service manager. When I did, the service could care less to make this situation better and said " are you gonna keep yelling or do you want your brother picked up before we close?" WORST CUSTOMER SERVICE EVER. STAY AWAY FROM CRAIG AND THEIR ENTIRE TEAM. I also called the GM and never bothered to call me back More

Worst service experience, a whole day wasted. Very disappointed. I held back at least a week before writing this review to give them a chance to make things right, turns out these managers are not Very disappointed. I held back at least a week before writing this review to give them a chance to make things right, turns out these managers are not so eager to fix things with their customers. My husband and I wanted to add an automatic remote start and get our tires rotated on our pathfinder. I called a week ahead to schedule the services to get done, talked to the operator who schedule me for Friday at 10:30am, then she passed me to their service department to confirm prices for the labor etc. I spoke to a Nissan service employer, Lasandro which confirmed the labor price and the part price. My husband paid for our part to be ordered in which was to be received by Friday. I arrive Friday at exactly 10:30am, with my 2yr old daughter. I check in counter in which I meet the service employer Lasandro. He reviews with me the services my husband and I requested and tells me to have a seat in the waiting room while he checks to make sure the part is received. I wait for about 2 minutes as he comes back to confirm everything is good to go and their getting started. GREAT...I thought. I asked him about how long things should take and he replied about an hour in a half or so. Not too long. GREAT...I thought again because let me remind you I had my 2yr old daughter with me in her stroller and I'm 7 months pregnant, just to give you a picture of what they were dealing with. An hour and half goes by, then eventually two hours. I didn't want to be pushy or feel like I was rushing them to do their job, but I thought, hmm, I'd better check up on things to see how they're progressing. I walked up to Lasandro and asked if he could check up on the progress of my pathfinder. Sure, he replied and went to the back. He comes back with a piece of paper that has three apparent recalls our pathfinder needed. He tells me when they were scanning my vehicle, they found these recalls and could not let me leave without them proceeding to make sure these were all up to date. OK great, so how long will it take for these to get completed? In which he replied, it can be a little time consuming because they have to download the new data, but then we'll proceed to your tire rotation and programing of your remote key start. Then, I gasped and said so these recalls haven't been started! What have they been doing for the past two hours???? Then he backed tracked and said no, they have already started they're just finishing up...YEAH RIGHT, I thought...so then he offered me a shuttle ride back home, but upon speaking with him, by the time I get loaded on the shuttle and taken home, my pathfinder is going to be ready...I live in Pflugerville. I opted to stay and wait for the recalls to be finished then they can finally start on the two services we originally requested. Another hour passes by, Lasandro comes up and asks do I have a key for my wheel locks? Um, I didn't even know what that meant as the blank look on my face took over, he proceeded to tell me that unfortunately, my wheels can not be rotated because they have after market wheel locks that NIssan does not carry the key for. Then as the disappointment arose in my face, he quickly said he'll look in the vehicle to make sure it wasn't already hidden someplace. I called my husband to confirm what they were asking for and it turns out we did not have the key. So there I am with my 2yr old toddler 3 hours later, just for them to tell me that our tire rotation can not be done....which anyone could have guessed that maybe that should have been the first simple thing to look at right off the bat and know well can't do the tire rotation.... Then, about 10minutes later he tells me they are just now starting to program the remote key start and it shouldn't be too long. One hour later, yes..one hour later, he comes back to tell me that their computer crashed right in the middle of the programming and they don't know how long it will take to get the system back up to fix and reprogram. At that point I lost it and told him just to wrap everything up and I'm really ready to leave. In which he said, unfortunately, since we deactivated your old key entry, the car will not start at all. OKAY, Not only did I have to WAIT almost 5 hours for simple "quick" services to get done, but NO ONE checked on me, and the SERVICES were NOT DONE. Later, after my husband was speaking to their service manager, Raj on duty, he said, "oh yeah I was wondering why that woman and her child were still here," (mind you other employees noticed and said the same thing to my husband), I guess it never occurred to the "Manager," to CHECK UP ON ME AND MY VEHICLE and see what was going on! My husband and I got to the bottom line, and we had asked to receive the part we ordered at NIssan cost and get a refund for the full amount we paid. No manager has called, so I guess this location and managers are pretty proud of their poor customer service reviews, pathetic. More

Wow this place was a nightmare. I brought my car here about a month ago because it wasnt starting. They "fixed" for $200 it and I was on my way...for about two days. Then I was back again because guess about a month ago because it wasnt starting. They "fixed" for $200 it and I was on my way...for about two days. Then I was back again because guess what...it wasnt starting. This time they found some more stuff they thought was wrong. They also found it would be more expensive $630. After some conversation we settled on $250. Until I saw my credit card statement for $350. I just let it be to avoid having to dealing with them again. A few days after the second "fix" guess what? Now it's overheating. Back we go to the dealership. This time $1025 in repairs. I said forget it Ill go somewhere else. They said okay but it'll be an additional $150 just to drive the car off the lot. I said no. So now my car sits on their lot and no one wants to call me back and explain how they have consistently been unable to properly diagnose and repair my car. The incompetence of this place is beyond belief. I should have listened to my dad when he said buy an American made vehicle. More