Round Rock Toyota

This is the fifth car I have purchased from RR Toyota, and I was replacing a RAV4 that had been totaled by my insurance company, USAA. I have always been satisfied with sales and service in RR although I and I was replacing a RAV4 that had been totaled by my insurance company, USAA. I have always been satisfied with sales and service in RR although I live in Austin, and I knew exactly what I wanted. Wendy Pham responded to my online inquiry and assured me that just what I wanted was on the lot and emailed a couple of times to set an appointment. I don't think Ms. Pham read my emails closely, was interested only in getting me to come in. When I arrived, there was no salesperson prepped to talk with me nor were there any cars fitting my need available. I was very annoyed--angered actually--by Ms. Pham's performance. I eventually was assisted by Alejandro Villacorta who was diligent in trying to find a car that suited me. He was very knowledgable and courteous showing me what was on the various lots that might work or perhaps what might be brought in from another dealership. He suggested other possible options including an EV. He spent hours with me and never lost patience before I finally settled for a car that met all my requirements except for color. I appreciated his efforts very much and would tell a friend going to the dealership to ask for Alex. I do not recall the names of any other employees. I paid cash so did not have to deal with financing. More

Purchase process was surprisingly not painful :-). Sales person was very helpful. Negotiations of final purchase price was not overly drawn out as I had experienced elsewhere. I was surprised that eve Sales person was very helpful. Negotiations of final purchase price was not overly drawn out as I had experienced elsewhere. I was surprised that even when I got to finalize the purchase with the finance person it was not painful as I had dealt with other dealerships. Finance person was attentive and pleasant This is my first time purchasing from Round Rock Toyota and I will be a return customer for future purchases. More

Super buena la atención al cliente el vendedor estuvo al tanto de todo en todo momento tanto de todo en todo momento More

From the initial contact with the on-line representative Jonah, the sales representative Jesus to finance closing with Phil everything was very personable yet professional. In addition, the young lady at c Jonah, the sales representative Jesus to finance closing with Phil everything was very personable yet professional. In addition, the young lady at check-in as well as several other associates asking if I had been helped were all great. More

Quick and easy, I’ve bought multiple vehicles in my life so far and this was the first time that I at least didn’t feel I was being scammed. so far and this was the first time that I at least didn’t feel I was being scammed. More

Very helpful found what I was looking for in stock moved a bunch cars access the vehicle I wanted over. All good experience a bunch cars access the vehicle I wanted over. All good experience More

The seller was very friendly, offered us different purchasing options and his caring approach made the process very easy for me and my wife. purchasing options and his caring approach made the process very easy for me and my wife. More

It was a very smooth process. Got a deal done over the phone and when I got to office I was able to sign all documents in an hour. The staff were very professional. Got a deal done over the phone and when I got to office I was able to sign all documents in an hour. The staff were very professional. More

They had the truck I was looking for and the process was painless max was great to deal with painless max was great to deal with More

They listened to my needs and met my price with a much newer car then I thought I would be able to get.. newer car then I thought I would be able to get.. More