Round Rock Toyota

Round Rock Toyota responded

We are glad to read that our Sales Team was able to go above and beyond your expectations. Thank you for the five-star review and please let us know if there is anything else we can do for you here at Round Rock Toyota. We are more than happy to help!

Round Rock Toyota responded

Hi Anna. We are glad you consistently enjoy the excellent customer service working with our Sales Department at Round Rock Toyota. Your business is valued and thank you for your 5-star review. We are here if you need any further assistance.

Round Rock Toyota responded

Thank you for the great rating and review. We are happy to see our Sales Team at Round Rock Toyota was very honest and professional during your car buying experience. Congratulations on the new Toyota Tacoma!

Round Rock Toyota responded

We're happy that we could provide an awesome car-buying experience. We are happy to see our Sales Team at Round Rock Toyota was very helpful and was able to provide answers to all of your questions. We thank you for your recommendation.

Round Rock Toyota responded

Thank you for taking the time to give our Sales Team such a great review. If you have any further questions, be sure to contact us. The Sales Department of Round Rock Toyota is always happy to help.

Round Rock Toyota responded

Hello, We take great pride in how we take care of customers here at Round Rock Toyota, and I would very much like to discuss your recent interactions with our Sales Department. When your time permits, please contact me directly. Thank you, Mark Trimble General Manager Round Rock Toyota MTrimble@penskeautomotive.com

Klayhousepottery responded

Hello again, I reached out to Mr Trimble with my concerns. I explained how they bait and switch the Trade In value almost in half of what their website leads you to believe is their Offer for a Used Car Trade In. In my case their website told me they Use Kelly Blue Book for this offer. That told me my truck was worth $3,609.00. They asked if I’d like to come into Showroom for a New Used Car. I told them the one I wanted off their Website. So I got there, looked over, test drove new used car, and agreed to buy. So I filled out their loan form with $3000.00 from the $3,609.00 Trade In Value for my car I was trading in. And my oh my total shock, they inform me that they don’t use Kelly Blue Books Value, they use J. D. Powers Trade in value instead, which was in the real low $2,000.00 figure, and oh by the way they charged a made up figure of $1,400.00 deduction for all the mileage on my truck, which brings my New Trade In Value to 775.00. Yep, they told me they’d have to make fixes to my truck before they could resale it. The only problem with my Non Dented, Non Scratched truck was some rusting on the roof, and back bumper. By this time my head was spinning and I became completely confused by their Bait and Switch deal. Do you know that it was only a couple days later my old truck showed up on their Used page for $8,000.00. Yep $8,000.00 for what was my $750.00 used truck. And the Cherry, in one of the pictures was a shot showing all the Rust they charged me saying it had to be repaired. So suddenly Mr Trimble had to hang up for a Meeting that started in 5 minutes. How convenient right! We agreed to talk later that day. Well it’s now been 4 days, 3 voicemails, and 2 emails later and the Cares about their Customer, Mr Trimble has vanished…. Puff. He really cared. Don’t get suckered like me, and definitely don’t be a disabled senior citizen like me cuz you will be fair game.

Round Rock Toyota responded

We are excited to read that our Sales Team was kind, understanding, and professional ensuring you had a great experience. Thank you for your positive review and for trusting us with your purchasing needs. We are here if you need any further assistance here at Round Rock Toyota.

Round Rock Toyota responded

Thank you for this great 5-star review, Angel. We are delighted to see that our team was attentive to all your questions and concerns. We appreciate your business and hope you continue to choose Round Rock Toyota for all your automotive needs.

Round Rock Toyota responded

Thank you for sharing your five-star review about your experience with our Sales Department at Round Rock Toyota. We appreciate your business and hope to see you again soon.

Round Rock Toyota responded

Hello and thank you so much for sharing your positive review about our Sales and Financing Team here at Round Rock Toyota. Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!