Round Rock Toyota

Usually have a good experience, so I was surprised they didn’t advise me prior to rotating tires like they said they would. I had told them it wasn’t necessary. didn’t advise me prior to rotating tires like they said they would. I had told them it wasn’t necessary. More

Poor business practices I purchased an, admittedly, used Jeep here and it has made a squealing/screeching noise since the day I got it. It takes roughly 15-20 minutes of driv I purchased an, admittedly, used Jeep here and it has made a squealing/screeching noise since the day I got it. It takes roughly 15-20 minutes of driving or idling for it to begin so of course I didn’t know about it until after I’d already bought it (test drives are like 15 minutes max?). I contacted the dealership immediately and they asked me to bring it back for them to look at - so I did. They said they couldn’t replicate the noise despite me having heard it while pulling into the dealership and also immediately after returning home. They asked for a video of the noise so I sent them multiple. They asked me to bring it back again - so I did - and they said they replaced the idler pulley. Excited that it was finally fixed - I drove it home and the noise remained. I played phone and text tag with the dealership for weeks - literally. Finally the sales manager (Bob Larimore) contacted me and I missed his call (I work obviously), so over two weeks I called him 4 times and left 3 messages and he never called me back. Finally I got in contact with a different manager (Arik Sichevoi) who had me bring it in, (3rd time) and they kept it for a few days, told me they “sent it to Jeep” and that Jeep said “all was well.” All is not well. I contacted them AGAIN and they told me they “were not sure what else they could do for me.”...fix it? It continues to make the noise and I haven’t gotten to enjoy having a new vehicle since getting it because I am just worried about paying to fix it now. I was sent an email by Carfax to review the service provided by the dealership, so I did, and ANOTHER manager (Tracy Gurnett) responded asking me to send my contact info. I did. I’ve emailed her three times in three weeks. No response. Pretty disappointing and disgusted with how they have handled the situation. Now I have a new (used) car that makes an unbearable noise when I drive it so my new car experience has been lackluster. I’ve waited months to make this review, hoping they would rectify the situation but evidently they aren’t going to. Sucks. More

Get cars inspected by independent shop I got scammed when I purchased a 2014 Honda civic si from this place. You would think a brand dealership would get thir cars inspected and fixed befor I got scammed when I purchased a 2014 Honda civic si from this place. You would think a brand dealership would get thir cars inspected and fixed before selling it to a customer. WRONG not in round rock toyota they are just trying to do a quick flip on cars that people trade in. I got sold a wrecked car that just had the bumper and plastics replaced to hide what was damaged the ac condenser is all twisted up. Their service center tried to put the blame on me but all the plastic pieces are intact. Please don't do business with them. More