Round Rock Toyota

This was my go-to dealership for 6 years. I bought cars here, serviced my vehicles exclusively here, referred new Texans here for sales and service. I recently wanted to replace my 2019 Toyot I bought cars here, serviced my vehicles exclusively here, referred new Texans here for sales and service. I recently wanted to replace my 2019 Toyota Rav4 purchased here. We also have another Penske dealership vehicle we wanted to replace at RR Toyota but wanted to see how they would treat us. I wanted to buy a new Toyota Crown Insignia listing at $53+. I went to MY dealership anticipating a couple of hundred dollar discount as a 6 year customer who has referred others. No discount. No acknowledgement that I was a valued long-term customer. THey would later claim there was a miscommunication even though I sent their deal back to sales management 3 times reminding them I was along-term customer. Ultimately, I pulled my deposit for the car and wrote to management. BTW, I checked with other area Toyota dealers not tied to Roger Penske. They were willing to offer discounts and answer questions even though I was never their customer. Imagine. A side note here, if you live in any area where Gulf States Toyota supplies cars to regional dealerships in Texas and elsewhere, cars are loaded with questionable options you would not normally buy. In my case, Gulf States added $4100 worth of questionable options. Things like illuminated door sills, paint protection, etal. To add insult to injury, RR Toyota put the pressure on during the sales negotiations. They wanted me to buy another $3000 of useless options that "they really wanted me to have". A grand total of $7100 of questionable options on a $50k car. Imagine. Imagine especially if you are a long-term customer? Round Rock did come back days later, after I pulled the deposit and moved on, with a very stupid deal that made no business sense claiming there was a "miscommunication". There was no miscommunication - I was there, they were there. The deal was clear and on paper. I've heard the "miscommunication" excuse before I don't deserve it as a long-term customer. Neither do new customers deserve "miscommunications". After 6 years, I can say that their service department with but 1 manager is far more focused on long-term customers vs their sales department with a multitude of managers and assistant managers who collectively seem to not know who their customer base might be. After the fact offers and dumb statements like "miscommunication" is lazy talk in my view. Its disingenuous, self-serving and breaks trust especially with long-term customers. What is my perspective with this dealer and my sales negotiation experience? This is not my first rodeo. I've purchased 65 new cars, trucks and SUVs over the years so I have the perspective of many dealership, many a sales pitch, many sales negotiations. I do my homework before showing up. This one just wasn't right. It felt bad especially considering what other dealers offered to do for the identical car. In their service department they treat customer like valued people. Not so in the sales department. My strong advise here is there are many other Toyota dealers in the Round Rock and Austin area. Avoid RR Toyota until local management and Penske takes an interest in retaining long-term customers vs making a quick buck today. In my view this will require a major change in leadership. More

Gio, our sales associate could not have been more helpful. He was great to work with. I highly recommend him and Round Rock Toyota. helpful. He was great to work with. I highly recommend him and Round Rock Toyota. More

The seller has extensive knowledge, professionalism, kindness, and humility, (he saw in me the person, not dollar signs). Not so the person with whom we signed the contract. kindness, and humility, (he saw in me the person, not dollar signs). Not so the person with whom we signed the contract. More

Round Rock Toyota is a great place to buy a car! The salesman, sales manager and the owner of the dealership went above and beyond to make us happy with the previously owned vehicle that we purchas The salesman, sales manager and the owner of the dealership went above and beyond to make us happy with the previously owned vehicle that we purchased. I highly recommend Round Rock Toyota if you are wanting to buy a new or previously owned vehicle. They will treat you well! More

The persons is very nice and the give good information for the cars and service for the cars and service More

Great experience buying a used car from long distance away from dealer. Answered all my questions and truck was as advertised on the webpage. Working with both Lucas and Adam was a pleasure. Highly re away from dealer. Answered all my questions and truck was as advertised on the webpage. Working with both Lucas and Adam was a pleasure. Highly recommended! More

Jaycob and Morgan were very helpful during the entire process. Getting through finace was a breeze too process. Getting through finace was a breeze too More

We went to Round Rock Toyota to see what vehicles they had to replace our 13 year old equinox. We also had a Toyota prius which.. had served us well. We arrived at 2:00 pm to did lots of other customers. had to replace our 13 year old equinox. We also had a Toyota prius which.. had served us well. We arrived at 2:00 pm to did lots of other customers. It took awhile to find a Toyota Crown Sigina but around 6:00 pm we had settled on trade-in of our two vehicles and final cost we had to come home and get our check book. Our sales man was kind enough to follow us home and get the check from us. All in all it was a long day but with help of our salesman Gio Del Castille we ended happy with our new vehicle and Round Rock Toyota. More

Round Rock Toyota rocks! I worked with Morgan Roberts who found exactly what I was looking for in an hour. It was on a train headed to Texas. He tracked it and kept me update I worked with Morgan Roberts who found exactly what I was looking for in an hour. It was on a train headed to Texas. He tracked it and kept me updated daily. Once it arrived, he connected me with Anakin Stremel, who took things that were already above and beyond, to the next level! I drove away in exactly what I wanted, painlessly! I cannot put into words how happy I am working with them. IF, I ever need to replace my new 4runner, I will go back to Round Rock Toyota, without a second though!!!! You need to buy from here, you won't regret it! More

Staff was SUPER helpful and helped me find the car of my dreams :,) I had such a good experience there and would recommend anyone to go there, I was super nervous since it was my first time going and my fi dreams :,) I had such a good experience there and would recommend anyone to go there, I was super nervous since it was my first time going and my first time EVER getting a car! They made it super easy and I just want to give a huge shoutout to Ben! He was such a fantastic help and I would recommend having him help you out! He was super genuine and trustworthy and I just had an awesome time having him help me out. I am super grateful for my experience and will never forget it 🫶🏻! More