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Rountree Ford

Shreveport, LA

4.7
606 Reviews

8770 Business Park Dr

Shreveport, LA

71105

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Showing 606 reviews

April 02, 2025

Service provider met me on arrival and immediately processed my vehicle for service. Every issue was explained and resolved to my satisfaction. Vehicle was completed in reasonable time. More

by starksstr08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl Haley
Apr 06, 2025 -

Rountree Ford responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

April 01, 2025

I had a 7:30 appointment and i arrived early and still didn’t get out of there till 9:00 am. Everyone was friendly and the tech was thorough. More

by sandra.rosson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Baker
Apr 05, 2025 -

Rountree Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 01, 2025

Went to look at some trucks in my 2001 Tundra. Do this to see how the salesman will respond to my old truck that I plan to keep. Sam was out there the minute I drove up. Spent time time with me ta More

by Gary
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam welch a five star employee
Apr 05, 2025 -

Rountree Ford responded

Hello Gary, we're happy you found our staff to be so supportive during your experience here at Rountree Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 01, 2025

Service writers are really good, and the techs are also top tier, however they always will err on the side of caution leading to sometimes higher repair bills. However, they are NOT scamming, they are actu More

by Chaosismygift
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Apr 05, 2025 -

Rountree Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

March 31, 2025

Great service and fast will be back for future service James was great and friendly and kept me informed More

by albertstoma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James, Richard Lambert, Janet Haynes
Apr 05, 2025 -

Rountree Ford responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 31, 2025

Prompt greeting upon arriving. Notified of waiting time. Waiting room had tv, coffee, and snack area. Plenty of seating and available wifi service. Car was ready when promised. More

by dupree.margaret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert, Janet Haynes
Apr 05, 2025 -

Rountree Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

March 31, 2025

Always great service. The staff are very helpful, friendly and knowledgeable. They are the only place I trust with my maintenance needs. More

by Phistus62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Baker
Apr 05, 2025 -

Rountree Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rountree Ford. We hope you have a great day!

March 31, 2025

Great service department! Stephen's treated us right every time we've needed our trucks serviced.. quick and right the first time More

by dustincrow445
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Martinez
Apr 05, 2025 -

Rountree Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rountree Ford. We hope you have a great day!

March 28, 2025

James Baker was great in getting my car serviced. He also set me up with ordering new tires . More

by les.bickel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Baker
Mar 30, 2025 -

Rountree Ford responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 26, 2025

The service department is terrible I the last time I had my vehicle there I had the same problem with service that I had this time. I was told my vehicle would be ready be a certain day several times and th More

by WR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I dealt with multiple advisors , Richard Lambert
Mar 28, 2025 -

Rountree Ford responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Christopher Magill General Manager 318-524-4543 cmagill@group1auto.com

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