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Rountree Ford

Shreveport, LA

Overview
Employees
Reviews
Vehicles
4.5
278 Reviews
Why do so many Ford drivers from Shreveport, Bossier City, and Stonewall trust Rountree Ford? It probably has something to do with the vast array of services and products we offer-and the customer-centric way we approach everything we do here. If you're in the market for a new or used Ford, or you'd like quality service and parts for your current ride, Rountree Ford dealership is the place to go. We can't wait to show you all the exciting cars and services we have in store for you!
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8770 Business Park Dr

Shreveport, LA

71105

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Showing 278 reviews

April 05, 2024

Horrible experience. My truck had 35,700 miles and they found a problem that was under warranty. But they couldn’t fix it because they had to order parts. I couldn’t be w More

by adam.young.la
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler
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Apr 09, 2024 -

Rountree Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Rountree Ford responded

Thank you for bringing this to my attention. I apologize that your recent experience with service was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Christopher Magill General Manager cmagill@group1auto.com

Helpful
April 03, 2024

Good service department and the video of my truck service was a very good touch to include. More

by Jam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zawn Ivory
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Apr 05, 2024 -

Rountree Ford responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 02, 2024

Stephen is an excellent customer service representative. He is kind, attentive, and very thorough. I would highly recommend him More

by tinaprice7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Martinez
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Apr 05, 2024 -

Rountree Ford responded

It's fantastic to hear that you had a great experience and that Stephen provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 02, 2024

Very fast in and out service. Very professional staff that does a good job getting parts and service done. More

by Michael.free
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle McDearmont
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Apr 05, 2024 -

Rountree Ford responded

We are thrilled to hear that you had a fast experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 02, 2024

Very helpful and kind. Ensured we had everything we needed while we were waiting for repairs. More

by hymeld72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Martinez
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Apr 04, 2024 -

Rountree Ford responded

We are thrilled to hear that you had a helpful and kind experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 01, 2024

Real good staff and good atmosphere at the shop from what I saw and just a good feeling More

by es621879
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Janet Haynes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jazmine
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Apr 05, 2024 -

Rountree Ford responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 30, 2024

Professional courteous service Had an extra issue they found They made me aware of the problem before they proceeded. More

by faulkner.rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janet Haynes
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2024 -

Rountree Ford responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 29, 2024

Very enthusiastic to introduce the car I want. Finally helped me order the configuration I like. More

by Jin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janet Haynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Costa help a lot too
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Apr 04, 2024 -

Rountree Ford responded

We are thrilled to hear that we could assist you in ordering the configuration you like for the car you want! Your enthusiasm and satisfaction mean a lot to us, and we are committed to ensuring that you have a fantastic experience throughout the process. We look forward to seeing you enjoy your new car!

Helpful
March 28, 2024

I came in panicked since my girlfriend's car was having transmission issues. James in the service department assisted us and was a great calming influence. He walked us through all scenarios he reasonably More

by richardsargee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janet Haynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Baker (5 stars)
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Apr 04, 2024 -

Rountree Ford responded

It's great to hear about your positive experience with James in the service department! We're glad he was able to provide a calming influence, walk you through the scenarios, and communicate effectively throughout the process. Thank you for choosing our dealership, and we're delighted that the car is now driving well.

Helpful
March 20, 2024

Quickest turnaround ever, turned in on Monday, ready on Wednesday. Was kept informed every day. Much appreciated! More

by craig22lsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James-Service
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Mar 22, 2024 -

Rountree Ford responded

We are thrilled to hear that you had a quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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