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243 Reviews of Rountree Ford - Service Center
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August 23, 2021
Beyond terrible I do not recommend no one to go here… unless you just wnt something you’ll fix on often… we need not knowing too much about my vehicle..not to mention never have time always working,but w unless you just wnt something you’ll fix on often… we need not knowing too much about my vehicle..not to mention never have time always working,but what’s the reason for me to pay for the vehicle every month also have a warranty but can’t seem to get it fixed.. i recently had my vehicle towed for the same issue I had 2 months after getting the vehicle,so the time they told me i needed to use my warranty.. long story short when I my vehicle made it to Honda care services my appointment was 1pm kid you not my car was there for 1 1/2 Before reached out to me to tell me that they couldn’t find my keys ALSO that the dummies pushed my car inside the work place without the key (they say) finally after we was about to end the call he wanted to tell me that they messed my hood up.. also the don’t have any rentals available.. he said I should trade it in…after he xxxxed my car up worse lol 🤦🏾♂️ only here in Shreveport More
by Rossbre.2018
Employees Worked With
Adam
Helpful July 02, 2021
Service department is absolutely terrible. I called on a Saturday to make an appointment for service on my truck. Advisor told me to bring in Monday at 7AM. I explained I had to have the truck back for a Saturday to make an appointment for service on my truck. Advisor told me to bring in Monday at 7AM. I explained I had to have the truck back for a trip by Thursday. Advisor said no problem- if they didn't have parts needed, they could get them same day or next day. I had half of the parts that I dropped off with the vehicle. A different advisor texted Monday AM, said to text with "anything I may need" while they had the truck. She called around noon with estimate. I gave the go-ahead by leaving two voice mails which were never returned, and a text which was never acknowledged. I called back Tuesday AM to make sure she got the message- she said she did and parts were on the way. I again explained I had to have the truck back Friday morning AT THE LATEST. She said parts would be there Wednesday and truck would be done Wednesday or Thursday. No communication from her on Wednesday, so I texted Thursday with no response. Then I called and got her voice mail again. So I called the main number and spoke to another advisor who said he had to "ask some questions" and would get back to me. I then finally got a call back from original advisor, dancing around question of why the truck was not ready. She then said the parts weren't there yet, but would be there "at 5AM" Friday morning and my truck would be the first job for the tech when he arrived at 7:30AM. I asked for a call to update at 9AM. No call. Tried to call the personal cell phone number she gave on Thursday that "goes straight to her"- went straight to voice mail which was full. Called main number again, got yet another advisor, she said she would find out status and get back with me. Original advisor called back, parts not there, now suddenly they're on FedEx and won't deliver until later on Friday. So, clearly they don't manage their advisors, nor their parts deliveries. This particular advisor blatantly lied about the status of the parts and her ability to have truck ready on time. She wouldn't call back to update me until I had to get other advisors involved. That's ridiculous. More
by Hunter
Employees Worked With
Jamie
June 29, 2021
I took my car to the body shop to get fixed they weren’t very precessional and it took over a week longer than they said it would be... & they gave it back to me not even fixed! Also when they were suppose very precessional and it took over a week longer than they said it would be... & they gave it back to me not even fixed! Also when they were supposed to turn it into insurance, they kept delaying, so I would continue to call up there but they would never answer... & I left several voice mails— but apparently they don’t know how to use a phone. Finally we had to take my car to another Ford dealership to get fixed & they did it perfectly without issues... Roundtree Ford was literally the worst! More
by melody
Employees Worked With
Not sure
April 17, 2021
I wish I would have read this before I brought my truck up here it's been there for 18 days and haven't heard anything. Apparently management don't care after reading reviews nothing's been done up here it's been there for 18 days and haven't heard anything. Apparently management don't care after reading reviews nothing's been done More
by Tom
Employees Worked With
Jamie
April 15, 2021
Had a Roll and Lock bed cover installed when I purchased a Ford truck from Rountree. Have returned it 6 times and still will not stay closed. Worst service I have ever seen. a Ford truck from Rountree. Have returned it 6 times and still will not stay closed. Worst service I have ever seen. More
by Infraredsp
Employees Worked With
Pat Procell
April 14, 2021
I made an appointment for an oil change at 1PM. When I arrived at 1PM they told me it wouldn't be ready until 2:45PM. I was in a good mood and thought you know things happen that might not be in their con arrived at 1PM they told me it wouldn't be ready until 2:45PM. I was in a good mood and thought you know things happen that might not be in their control even with an appointment. I sat there until 3:05PM and the service guy came and told me they locked my keys in my car and that it had been ready 20 minutes ago and were looking for my keys and realized after 20 minutes the keys were in the cupholder locked in. They spent the next 15-20 minutes trying to get the keys out. That's when the service guy told me they got the keys out but they hadn't done the oil change. The only thing he said to me was "I'm sorry you had a bad experience." Nothing to even help the fact I was there for 2 and a half hours and nothing was done. DO NOT GO HERE. More
by bthouin
Employees Worked With
I don't even know who I worked with.
April 07, 2021
Service department is the worst! Lied to us so many times. Kept our truck hostage for three weeks. Still didn’t fix it! No star rating. times. Kept our truck hostage for three weeks. Still didn’t fix it! No star rating. More
by Mkjohnson1957
Employees Worked With
Jacqueline, Mark Moore and many more
February 25, 2021
Our 2018 Ford Expedition had a transmission issue at 23,000 miles which should be covered by the manufacture’s warranty. Our Expedition sat in the Rountree Service Dept for 81 days and was not repaired 23,000 miles which should be covered by the manufacture’s warranty. Our Expedition sat in the Rountree Service Dept for 81 days and was not repaired. The General Manager, Kelly McMullen, approved a rental vehicle for 68 of those 81 days; thereafter refusing to provide a loaner or rental leaving us without a vehicle, despite the fact they had not repaired our vehicle. The communication at this dealership is less than desirable. We were never updated on the status of the vehicle. Every time we called to check on it, no one seemed to know anything about it. After reporting this experience to the Ford Motor Company Customer Service, we finally had the vehicle transported by Ford Roadside Assistance to another dealership to be repaired. We do not recommend Rountree Ford! More
by sph
Employees Worked With
Kelly McMullen, General Mgr
November 07, 2020
Worst service from the advisors to the mechanics.. my truck hasn't functioned properly since taking it there... They disabled my four wheel drive, not that I even use it , but they acted like they didn't truck hasn't functioned properly since taking it there... They disabled my four wheel drive, not that I even use it , but they acted like they didn't know and they kept my truck a month just to tear it up ... The manager doesn't answer. Emails or phone calls they respond to these and reviews quicker as if they care.. but I've been walking for almost a month now thanks to the service department at rountree ford More
by Chris Adkerson
Employees Worked With
Jacqueline, AC Vance and Procell
