Rountree Ford - Service Center

Repair Brought my F150 in during the late evening and before noon the next day, the problem was taken care of! Very accommodating and knowledgeable of the pr Brought my F150 in during the late evening and before noon the next day, the problem was taken care of! Very accommodating and knowledgeable of the problem! More

Service on truck done efficiently They completed the work on my truck efficiently and effectively. All of their service employees were helpful and friendly. I have done business with They completed the work on my truck efficiently and effectively. All of their service employees were helpful and friendly. I have done business with them for over 20 years and have had good experiences with them. More

Great service in a short time!quick drop off and pickup. All employees were smiling and friendly. Nice experience overall. Construction is a big mess. in a short time!quick drop off and pickup. All employees were smiling and friendly. Nice experience overall. Construction is a big mess. More

Excellent service Service department is undergoing remodeling but that still does not affect the excellent work of the service department and the overall friendliness o Service department is undergoing remodeling but that still does not affect the excellent work of the service department and the overall friendliness of the entire department. Special thanks to the service representative who helped me. Thanks Tricia. More

Service Rountree presently being renovated. Got me in, gave me a car to run errands, and had me out in an hour. Great dealership great employees! Rountree presently being renovated. Got me in, gave me a car to run errands, and had me out in an hour. Great dealership great employees! More

Trista was awesome Trista was amazing. She provides great customer service. Very pleasant personality and very quick to respond. Privided me w a rental vehicle so I woul Trista was amazing. She provides great customer service. Very pleasant personality and very quick to respond. Privided me w a rental vehicle so I wouldn't have to wait More

I recommend ROUNTREE Shreveport ROUNTREE Service Center is top notch. Always very efficient, courteous and keeps you informed as to where they are in servicing your vehicle. Pat Proc ROUNTREE Service Center is top notch. Always very efficient, courteous and keeps you informed as to where they are in servicing your vehicle. Pat Procell is the epitome of customer service. I always recommend ROUNTREE Service and Pat to anyone looking for an honest and first class service department. More

Good service bad communication The service was very friendly. All my issues were taken care of. However, communication is almost impossible. Called several times over a couple of da The service was very friendly. All my issues were taken care of. However, communication is almost impossible. Called several times over a couple of days with no one returning my voicemails. Call backs are not returned when they promise to call me back with answers to my questions. over all though I would still choose rountree over ORR any day. More

No communication and the Advisor just doesn't care I recently brought in a 2016 Ford Transit Connect that had a check engine light (o2 sensor) on, after keeping it for 2 days I get told that they don't I recently brought in a 2016 Ford Transit Connect that had a check engine light (o2 sensor) on, after keeping it for 2 days I get told that they don't know what the problem is, I had to call to get that information as I never received a call btw. They said just drive it and if it comes back on to come back. Well it came came back on and this time with a transmission code. They had it for a week and told me when I called after 2 days of not hearing anything that they had to put an o2 sensor in and that would clear everything up, which makes no sense! I told the advisor (Kevin Free) that I had to pick up the vehicle on that Friday about 3pm and asked if it was ok to drive and he said yes that would be no problem. I show up on Friday at 2:45pm tell Kevin I am here to get the vehicle and he says "can't have it". They had pulled the PCM out and taken apart the driver front suspension. I didn't get a call about this and therefore wasted a trip and $200 fee because I did not have the vehicle here for GPS integration. When I asked him when it would be ready the only answer I could get was "I don't know". Finally yesterday (5 days later) I CALL and Kevin tells me the van is ready. When I finally get the van I expressed my concerns about our experience there regarding the lack of communication, not ever having an answer or willing to try and get one, and how long all this took. Kevin Free our service advisor said and I quote " I am not worried about it, have a nice day" then walked off. Due to that right there our company and our sister company (close to 70 ford vehicles) will NEVER do business at Rountree again. I will go to Wray Ford or have it towed to Texas if I have to. Invoice #398619 Service advisor#30383 Kevin Free More

Best Service and Dealer Have been extremely satisfied with all my dealings with Rountree Ford from the purchase of my F-150 to all the service visits. Pricing is fair, and Pa Have been extremely satisfied with all my dealings with Rountree Ford from the purchase of my F-150 to all the service visits. Pricing is fair, and Pat always makes sure I am taken care of in the service department. I have recommended Rountree to my friends. I trust them to take good care of my truck. More