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Rountree Moore Ford

Lake City, FL

4.4
537 Reviews

2588 W US Highway 90

Lake City, FL

32055

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Showing 537 reviews

November 02, 2018

Service experiace Brought my truck in to be serviced and the Service writer Kendall was very good at writing me up right away. I was in and out within an hour. Kendall More

by Rustyfordf150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall Fairchild
Nov 05, 2018 -

Rountree Moore Ford responded

We're happy to hear that Kendall made your visit a great one. Thanks for the awesome review!

November 01, 2018

Zero reliability for 2 years I've tried to get a wheel lock key for my ford that I bought from Rountree/moore every service , breakdown and tow , oil change they would More

by quarterback
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen Jones, Carmen Plath, Mike Erskin, Shane Wilson, James Price, Michael Erskin
Nov 01, 2018 -

Rountree Moore Ford responded

This is truly upsetting to hear and we apologize that we didn't meet your needs. We are also sorry for the lapse in communication and promise that if you send us an email, we will respond immediately. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

October 31, 2018

MY EXPERIENCE AT ROUNTREE FOR A SERVICE CHECK. I went to the service Dept. to have the techs look at my computer which was not working properly. Scotty Kay waited on me, said it would not take too More

by cathy altman 2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scotty Kay
Nov 01, 2018 -

Rountree Moore Ford responded

Cathy, we are happy to hear that Scotty and the rest of our team made your visit a great one. Thank you for the excellent review!

October 31, 2018

Great Deal and Great Salesman Sam Ryan was very polite and pleasant. He was very helpful in getting a deal for me on my new 2018 Ford F150. He was truthful about everything he said More

by Mrs1978
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Ryan
Nov 01, 2018 -

Rountree Moore Ford responded

Thanks so much for your wonderful review!

October 29, 2018

Happy Lincoln owner Had an outstanding experience buying my new Lincoln. Sam Ryan listens to you and goes out of the way to get you what you want. Not only attentive duri More

by Larry Todd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ryan
Oct 30, 2018 -

Rountree Moore Ford responded

Larry, we're so happy to hear that Sam made your visit a great one. Thanks for the amazing review!

October 27, 2018

Sam Ryan is awesome! I love Mr. Sam ryan, he is really great and honest, he worked with me until I got what I wanted and needed. I absolutely love my Cruze! More

by Cook_ special
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Ryan
Oct 29, 2018 -

Rountree Moore Ford responded

Glad to hear you had a great visit! Thanks for the full five stars!

October 27, 2018

Sam was great to work with Everyone was helpful which made our car buying a pleasant experience. Sam has been more than helpful, answering any questions we had before the sale More

by Lincoln 2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Ryan
Oct 29, 2018 -

Rountree Moore Ford responded

Thank you for your stellar review!

Oct 31, 2018 -

Rountree Moore Ford responded

Lincoln, thank you for taking the time out of your day to tell us about your experience. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

October 27, 2018

Routine oil change Took my 2016 Ford Focus in for a routine oil change and tire rotation. I was in and out within an hour. Was truly surprised since I was there on a S More

by Willile3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The Service Rep was very pleasant and attentive to my needs and expediency of getting in and out, Shane Fugatt
Oct 29, 2018 -

Rountree Moore Ford responded

We're happy to hear your visit with us was stress-free and pleasant from beginning to end. Thanks for the wonderful review!

Oct 31, 2018 -

Rountree Moore Ford responded

Willile, our Staff works hard to go the extra-mile for our valued guests! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

October 27, 2018

It was awesome working with Sam. It was a great experience working with Sam. He made sure everything worked out for me. I didnt care for the service department. But the Manager made s More

by Brantdonley
Customer Service
Recommend Dealer
Yes
Employees Worked With
Sam Ryan
Oct 29, 2018 -

Rountree Moore Ford responded

Glad to hear that Sam took great care of you! Thank you for your feedback and for your high rating.

October 26, 2018

Great experience buying used car Worked with me for several weeks to find the perfect car. I really valued the effort that was put forth to make sure I got an amazing car in my limite More

by Harrisrachel1123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Ryan
Oct 29, 2018 -

Rountree Moore Ford responded

Rachel, thanks for taking the time to write this wonderful review! We don't care how long it takes, we just want our customers to be happy to and it's good to hear we were able to get you the perfect car. We look forward to seeing you again!

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