Rountree Moore Kia

Went to car lot for a 2016 Chevy trac 10500 approximately. Couldn't finance me on that but oh could on a 2021 jeep compass for 28000 for 1500 down and 6 to 7 a month . HOW?????.Really approximately. Couldn't finance me on that but oh could on a 2021 jeep compass for 28000 for 1500 down and 6 to 7 a month . HOW?????.Really More

Customer service is poor. Review contracts closely and don’t assume anything will be given as a standard even on certified vehicles. Review contracts closely and don’t assume anything will be given as a standard even on certified vehicles. More

Lot and back and forth with this dealership when you are trying to but a car. They will try to get at least $10k over MSRP for the vehicles. They also speed through the contracts so you don't catch everyth trying to but a car. They will try to get at least $10k over MSRP for the vehicles. They also speed through the contracts so you don't catch everything they slide in. Expect your finance amount to end up being more than what you originally agreed to. Customer service through email will not get back to you. Nether with anyone at the dealership once they sale the vehicle. Do yourself a favor and buy from somewhere else. More

BUYERS BEWARE! I wanted to share my car buying experience with RoundTree Kia of Lake City this past Tuesday. Husband and I found this 2023 Kia Carnival SX Presti I wanted to share my car buying experience with RoundTree Kia of Lake City this past Tuesday. Husband and I found this 2023 Kia Carnival SX Prestige, or what we thought and was listed as a "Prestige" trim level. This is the trim level we were wanting. Found it on Monday night, called up first thing Tuesday and started negotiating by 10am, we were serious! Before we ran our credit and got a draft from our bank we wanted to have the hard numbers and a deal in place before hand. By 4pm finally got to a number both parties were happy with, but the deal was.. AND I got it in writing, that I would show up that evening with my bank draft in hand. Maybe an hour and a half later, getting the bank draft before the bank closed, cleaned out my trade-in vehicle, and loading the kids in the car to drive 20minutes to get there.. Got the text saying "apologizes but the vehicle just sold", I was fuming! After all that hard work in such short time after making the deal in writing, sold out from underneath us.. Little ticked because it did take my sales person to get back to me 1-3hrs after every counter offer.. But that's okay I understand someone might have been willing to pay the $14,000 OVER MSRP value, I however was not so I understand them selling it to someone else willing to buy WAY MORE than what the vehicle is worth in today's market or just the simple fact, cash talks, walk-in's, etc. But after my horrible experience, husband and I already had bank draft & approval so we decided to jus see what else is out there. We also knew that this was not a vehicle we needed but it was more of a wanted which is why we wanted to wait to pull credit initially, we actually weren't really on the market for a new vehicle but came across the one in Lake City and it was perfect for us. Anyways, next day we ended up finding another 2023 Kia Carnival SX Prestige in a different city, well like anyone would.. I showed them the buyer's order from Roundtree Kia to show them what kind of deal I was getting etc.. Well that actually didn't help the negotiation, that actually hurt me because the SX Prestige Lake City was trying to sell me that was on the buyers order WASN'T an SX Prestige, it was actually just an SX! Which is a trim level below what we were wanting.. SHADY! One.. confirming a deal in writing to then just sell the car right from underneath me, when in reality if they didn't take so long to get back to me we could have had this deal done mid day. Two.. weren't even selling the vehicle that they said they were. Let's be real, buying a vehicle is never really fun, but the way they went about everything and then finding out it wasn't even what they said it was, along with expecting to pay $14,000 over MSRP, I would not trust them with my business ever again. I want other buyers to be aware so this doesn't happen to you and to make sure you look at the window sticker to know what the MSRP is before you make a deal! Just be careful! More

Rountree Moore Kia is great! I just bought a new 2023 Kia Carnival from them. Such a painless and easy buying process: fast, friendly, helpful, and reasonable. My salesman was Pe I just bought a new 2023 Kia Carnival from them. Such a painless and easy buying process: fast, friendly, helpful, and reasonable. My salesman was Peyton Newsome! Peyton is awesome. Peyton worked me a great deal! He was friendly and wonderful cars salesman. He drove 4 hours roundtrip late at night to deliver my car. Buy from Rountree Moore Kia and ask for Peyton Newsome. More

After having my car almost 4 months in the service shop with no updates and no time line when it would be done I get my car back and my tools that were in the car went from behind the 3rd row to dumped out with no updates and no time line when it would be done I get my car back and my tools that were in the car went from behind the 3rd row to dumped out on the floor board behind passenger front seat another tool box with a set of about 25 different shop vacuum attachments was taken from the far back as well to dumped all over the back seats and floor board as if it was thrown across the car. My toolbelt has gone missing as well. My suv was in for an engine replacement. It broke down on the side of the road and was towed in, so no reason anyone from rountree moore kia should have even in the back like that to begin with, so why do this More

Great experience I hate car shopping because of pushy salesmen and how long the process takes. My experience at Roundtree was by far the best experience I’ve ever had. I hate car shopping because of pushy salesmen and how long the process takes. My experience at Roundtree was by far the best experience I’ve ever had. Walt was very informative and kind along with everyone else. My family and I were out fairly quick! I highly recommend Roundtree and I love my Kia!!!! Thanks guys!!!! More

Great, quick experience Sales team was about to answer our questions and get us in and out quickly. We love our new Telluride SX! Thanks Walt and Justin. Sales team was about to answer our questions and get us in and out quickly. We love our new Telluride SX! Thanks Walt and Justin. More