Roush's service department is either criminally incompetent or full of crooks. Roush doesn't honor their warranties and has a very suspect service department.
I bought a used Honda that came with a 90 day/3000 mile warranty that included the brake system. The ABS and traction control lights came on and stayed on. Because the car was still in the warranty I called to schedule an appointment.
I decided to drop my car off the night of 2/19 for service 2/20. Andy checked me in but had no record it was a warranty repair and tried to charge me $99 for the technician. He confirmed it was a warranty repair and I was told the car would be ready by 5PM 2/20.
Around 2:30 PM Andy called this time claiming that I was over the 3,000 miles which I assured him I was not. He confirmed with sales; I was right. I inquired about the status of my car and was informed that it hadn't even been looked at because of the question around the warranty (are you kidding me?). Andy said he'd call back in 1-1.5 hrs.
By 5:10 I hadn't heard anything so I called and was transferred to the service department and left a message asking for an update. After not hearing anything by 7PM I called my salesman who said he would walk over and have them call me with an update.
At 7:19 Andy called and said the vehicle would not be covered under warranty, this time claiming there was animal damage to a wire. I told him that I found that to be highly unlikely and I would like to see the wire. I also explained that even if it was animal damage I didn't see anywhere on the provided warranty where it stated wire damage was specifically excluded from the braking system coverage. Furthermore, the wiring could have been compromised prior to purchase. I asked to speak to a manager and was transferred to Zach.
Zach said if the sensor itself was defective it would be covered, but the wiring is considered external damage that wouldn’t be covered. Zach then informed me the part was not in stock, which I also find unbelievable as this is a common part and available at any auto store, but that they would offer 10% off. I told Zach that I wanted to pick up my car that night. Zach said the car would be ready soon, probably 30 min.
At 9:32PM (2 hrs later) I finally received a call that the car was ready.
The person who pulled my paperwork was named Zach and said I owed over $60 for an oil change and other services that I didn’t even ask for!!! At this point I was livid as it was 10:15, over 5 hrs after the car was supposed to be ready originally, and over 2 hrs after I was told again it would be ready. He called Andy over. I told Andy I did not authorize any additional work and I was not paying for it. Andy apologized and I left.
The next day, 2/21, I wrote the salesman informing him of the ordeal and requested a written explanation of why this was not being covered under warranty.
On 2/25 I decided to check the wiring and sensor myself (I work in engineering and work with wiring and sensors regularly). My tests showed the wiring was fine and the sensor itself was bad. When Zach finally called back 2/26 I explained that the sensor itself was bad and the wiring was fine. Zach stated that this wouldn’t be covered by the warranty. Zach continued to blame the wire even though I told him the sensor was bad. After a while I could tell I was getting nowhere with Zach so I stated that I would like to see where it calls it out in the warranty and for someone to prove to me that it’s the wire and not the sensor. Zach said he would send me the warranty. Zach sent a generic warranty he pulled offline that did not have my info or signature.
2/27 I went to AutoZone to pick up a replacement sensor. I replaced just the sensor and left the "damaged" wiring intact. I started the car and both error codes were gone. This 100% proves and confirms that it was the sensor itself and not the wiring.
Roush service is completely incompetent. Further proof of this is them "diagnosing" a TPS sensor issue even though it is nails in my tire.