Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back

Roush Honda - Service Center

Westerville, OH

4.6
47 Lifetime Reviews Review Dealership

47 Reviews of Roush Honda - Service Center

Sort by
October 08, 2020

"This was my third time in two years buying car from them...."

- Maulik Shah

This was my third time in two years buying car from them. Every time it is pleasant to deal with. Otis, you rock bro. Thank you so much for dealing with me every time and working with my numbers.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Oct 12, 2020 -

Roush Honda responded

Thank you for your loyalty to our dealership! We completely agree - Otis does rock! We look forward to working with you again in the future!

September 30, 2020

"This was my first time purchasing a new vehicle, and I..."

- Ryan Benfer

This was my first time purchasing a new vehicle, and I couldn’t have been happier! Thanks Mesiah and Mat! Very helpful all around were just making sure I got the vehicle I wanted, weren’t too pushy at all.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sep 30, 2020 -

Roush Honda responded

Congratulations on your first vehicle! What an exciting purchase! We are thrilled Mesiah and Mat helped find the perfect car for you. If you have any questions about your new ride, be sure to give them a call!

September 29, 2020

"I am so happy about my vehicle the experience was..."

- debprophet

I am so happy about my vehicle the experience was amazing with all the sales managers and my salesman Mesiah Smith they were helpful and kind

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sep 29, 2020 -

Roush Honda responded

Thank you for this awesome review! We're happy to hear that you're happy! If you have any questions about your new ride, be sure to give Mesiah a call!

September 07, 2020

"My overall experience was great! Jeff Hape was my sales..."

- Emily

My overall experience was great! Jeff Hape was my sales rep and he made me feel comfortable, gave me numbers upfront that I was comfortable with and made the process really easy! I looked at other places and Roush was top notch. I’m very thankful and was purchase a car from them again hands down!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sep 08, 2020 -

Roush Honda responded

Thank you, Emily! We are happy to hear that Jeff made you comfortable throughout the entire process and helped you find a vehicle you love. We hope you're enjoying your new Honda!

August 14, 2020

"Hey Cammeron and Steve you said share my story - here it..."

- Sandi P

Hey Cammeron and Steve you said share my story - here it is! I ❤️ HRV But this is what happened.... My first visit, was HORRIBLE, it sucked. Sales folks walking by me, ignored me, clearly didn’t see that I was there to make a deal , nonetheless I was by appointment. 30 minutes later I chose to walked away from Roush though I called management. and spoke to Steve K, Needless to say Steve got a verbal “ smack down” I ended up with no car and unhappy . As weeks passed I couldn’t stop thinking about something Steve said “give Roush a chance, that’s NOT how we business ; it’s not mission statement or who they are OR who the company is either. I know this this to be a fact about Roush family. which is why I came to Roush Honda. Truth is I make mistakes - WE ALL make mistakes and ALL deserve Grace and second chances. That said, I made a quick call to Steve “ Hey , it’s Sandi, still wanna do business, without hesitation he said OF COURSE absolutely and thank you for the opportunity and I have just the person- Needless to say , he was spot on!!! Cammeron by far and hands down is nothing short of Awesomeness! Just amazing the connection we had , family and friends and much more- As for Steve, well I think we’ve mended all that needs to be healed. We’re going to be business friends for a long time and I’m going to keep coming back. These two young men have made this transition nothing short of the best experience of spending my money pleasurable. 😊. Without a doubt this is how a deal should be, a hand shake ( fist bump) good word of honor and integrity. You both have made this “old woman “, extremely happy and I cannot thank you enough. God Bless you both. Sandi P.S. just stopped by this morning to see how my friends at Honda are doing and took little treats in way Hot Krispy Kreme’s. Y’all are just awesome 👏❤️😎 You make me smile knowing without a doubt I can count on you for any problems that arise with my HRV! (Love the red). Anyway. Ben, my new found friend get stars too. Again can’t wait for friends and family to head over your way. Pat, leadership is everything In management and your team is a great REFLECTION positivity and Team Work! Good job!!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Aug 17, 2020 -

Roush Honda responded

WOW! Sandi, on behalf of all of us here at Roush Honda, we would like to thank you for this incredible review! Thank you for allowing us the opportunity to make it right. We truly appreciate you taking the time to share your story. Although it didn’t start off strong, we are thrilled that Steve convinced you to give Roush a second chance. Hearing that you’re happy makes us happy! We look forward to working with you for many years to come! If you ever have any questions about your Honda CR-V, be sure to give us a call! P.S. – Thanks again for the fresh Krispy Kreme donuts! You made our day! :)

November 29, 2019

"First Time Car Buyer"

- jslicer

Spyros was great to work with when I was purchasing my new 2020 Civic Hatchback. He was straightforward and always available to reach out to.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
October 30, 2019

"I just bought my very first new car and my first Honda..."

- Kimberly Balling

I just bought my very first new car and my first Honda Saturday October 26th. Shawn was very patient when I asked about several different cars and prices. I test drove a couple before choosing the CRV ex. He was very knowledgeable and let me take my time. Tim was also very informative about the financing and all the different warranties. It was a great experience.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Oct 30, 2019 -

Roush Honda responded

Congratulations on your first car! What an exciting purchase! We are so happy that you enjoyed your experience with Shawn and the rest of our team! We look forward to working with you for many years to come!

August 15, 2019

"Great Service"

- Vangel

My Honda CR-V required a costly repair, which left me frustrated and stressed. Assistant Service Manager Zach Stevenson worked with me every step of the way, even reaching out to Honda Corporation. My car was not under warranty, however Zach was able to articulate the issues of my CR-V to Honda and managed to get a majority of my service costs covered. I appreciate Zach’s tenacity to achieve the best outcome for me!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Zach Stevenson
Aug 19, 2019 -

Roush Honda responded

Thank you for your feedback! We are so glad that Zach was able to work something out with Honda. We appreciate your business and look forward to working with you again in the future!

March 05, 2019

"Long wait. Rip you off"

- Sav

Expect a long wait. I have gone there several times and every time they qute me a time expect at minimum 45mins+ over Got car serviced today and was told 2 hrs. Took 4 and a half hours for oil and transmission flush. Tried to say my battery was shot when I bought It last year. Wanted 136 for the battery. Took it to auto zone where I bought the battery and it tested 100%. Last time I went I had some electrical issues, passenger window wouldnt work, side view mirror control and heater etc. Wanted 450 dollars just to investigate the issue and couldn't promise any results afterwords. Would still have to pay additional labor and parts after the fact.. ha, no.. do you guys not know your vehicles and where this faulty wiring harness is? Give me a break. Know your car before you go because they will try and skimp you and have a ride because the wait is rediculous from what they tell you. I asked to speak with management twice In my last visit and my service rep went to get him and only came back with managers response. Grow up and talk to me. Serious problems here. Consider a different Honda for service

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Idk
Mar 05, 2019 -

Roush Honda responded

Thank you for your feedback. We apologize that your service experience was less than desirable. We would like to know more about your experience so we can better serve you, and all of customers, in the future. Please feel free to call me I'd like to discuss what areas of your experience that we could have performed better. Tim Fox 614-882-1535

September 10, 2018

"Car Repair "

- csa7420

Took my 2004 Civic in for issue I was having with car and Roush Honda couldn’t get car to recreate issue I was having. Had to return a few days later with same issue. Zack Stevenson stepped in and I was blown away by his dedication and determination to find out what was going on with my car. They again had same issue with trying to get the car to duplicate the problem I was having. Zack never gave up and went over and beyond to find the problem. They finally got car to recreate the problem I was having and pinpointed the issue and got it fixed in no time. I was completely amazed by Zack’s determination and professionalism to fix my car even with it being an older model. It’s so hard these days finding good customers service and Zack made my wife and I very happy and satisfied. This kind of service will make us come back to purchase another Honda from Roush Honda knowing will be in good hands.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Zack Stevenson
1
...
1 - 10 of 47 results