Route 1 Chrysler Dodge Jeep Ram of Lawrenceville

Service has deteriorated tremedously Have been using their service department for the last 6 years, and up until last year service has been excellent. Now, we drop off our car at the app Have been using their service department for the last 6 years, and up until last year service has been excellent. Now, we drop off our car at the appointed time, and no one calls us to tell us what has been found. Call service back, they promise to call right back, never do. This can go on for a couple of days, car in the shop, no idea of what is being done. The last appointment was for 10am on a Friday morning. After calling 3x with no status on the diagnosis, at 6pm I called and was informed that the car was not looked at, and won't be until Monday, and no loaners are available. Car sat on the dealer lot all weekend. Guess what, they did not look at it on Monday either. Just not acceptable. The last issue was the driver rear window would not go up or down. Called for an appointment, and we were put on a waiting list for a loaner. After two more weeks, we called and requested a repair appointment without a loaner. Service said they would call back with a date. A week later, no call back. So again, we call for an appointment, and told again they will call us with a date. It is now Sept 13, no word from service. Very disappointed, as this was once (in my opinion) a 5 star service center. I will not longer service my vehicle here, and certainly will not buy a car knowing how their service has deteriorated. I feel bad for Max, as we were planning on buying a new Jeep from him at the end of the year. More

Great experience Excellent service thorough follow up. Ali G was A+ in coordinating the delivery of our new Jeep I highly recommend him to anyone looking to get a ne Excellent service thorough follow up. Ali G was A+ in coordinating the delivery of our new Jeep I highly recommend him to anyone looking to get a new Jeep More

A great truck and great customer service Vince was very helpful and knowledgeable about the vehicle. He helped set up financing that I wasn’t sure would be possible. This is the second truc Vince was very helpful and knowledgeable about the vehicle. He helped set up financing that I wasn’t sure would be possible. This is the second truck that I have bought here, and I’ll definitely come back for the next one. More

A No Stress Experience Paul changed my option of dealing with auto salesman. We have been buying cars for over 40 years and it was always a stressful experience dealing when Paul changed my option of dealing with auto salesman. We have been buying cars for over 40 years and it was always a stressful experience dealing when it came time to buying a new car. Paul’s personality and knowledge of the cars we where searching for and the time he took to work with us to understand our options and the patience to explain them over again when we get confused between the different options Paul made all this a more friendly process than a dread. I would definitely recommend buying a car with Paul’s help and advice. More

Excellent Service Stopped in before work for an oul change, Managed to get my oil changed, tires rotated and a recall repaired and still be at work on time. Plus great Stopped in before work for an oul change, Managed to get my oil changed, tires rotated and a recall repaired and still be at work on time. Plus great coffee and bagel while I waited. My day couldnt have started better! More

Very relaxing didn't feel pressured think I got a fair deal I've been going to this dealer for the last 4 cars every time I have the same experience they don't seem to it pressure you to buy they give you a pre I've been going to this dealer for the last 4 cars every time I have the same experience they don't seem to it pressure you to buy they give you a pretty good price on trade in More

Beyond Amazing I was treated with respect and dignity! GSM Andrew was the ultimate professional! Max was amazing both professionally and went above and beyond to I was treated with respect and dignity! GSM Andrew was the ultimate professional! Max was amazing both professionally and went above and beyond to exceed our expectations and treated us like family! More

Great customer service experience Had the vehicle we liked and the price was right. Very good personnel. The salesman was very helpful. Would definitely recommend other people to use y Had the vehicle we liked and the price was right. Very good personnel. The salesman was very helpful. Would definitely recommend other people to use your dealership. More

Positive experience overall Overall, I had a good experience. Manny was helpful and able to answer all my questions. He was able to complete all the paperwork and transfer the ca Overall, I had a good experience. Manny was helpful and able to answer all my questions. He was able to complete all the paperwork and transfer the car to me on a tight deadline, which I appreciate! More

knowledgeable and helpful my salesman knew his stock, inventory and about the vehicles he was selling, helped me a lot on picking the right jeep for me, took away the pressure my salesman knew his stock, inventory and about the vehicles he was selling, helped me a lot on picking the right jeep for me, took away the pressure of car buying More