Route 1 Chrysler Dodge Jeep Ram - Service Center

On October 5, I had my vehicle serviced at Rt1 Dodge On October 5, I had my vehicle serviced at Rt1 Dodge for a No start, no crank issue. My service was LORRIE who at first seemed very confident and On October 5, I had my vehicle serviced at Rt1 Dodge for a No start, no crank issue. My service was LORRIE who at first seemed very confident and reliable. This has gone downhill very relatively quick! Diagnostics was run on my vehicle and it was determined that I needed a new TIPM system and needed to be ordered. The part was ordered and put in the vehicle. (No updates on the status of my vehicle- I had to call) The vehicle was ready for pickup on Nov 2, I went to pick up the vehicle Nov 7, which I informed them I wouldn’t be able to pick it up due to transportation. I arrive to find the vehicle dead, why is it dead if the issue with power was corrected. LORRIE stated oh well no one knew it would’ve take myself this long to pick up the vehicle, but I should’ve started it. They charged the vehicle back up and I then get the vehicle back home to not only find out, MY FOBS wouldn’t lock or unlock my doors. So I drive back and I was informed, the service tech would look at it and I’ll get a update before they closed, (No call). I called the next day and no one has looked at the vehicle yet.. this goes on for the next 2 days. I finally get a update and I was informed that an additional diagnostic fee would be charged to figure out why my vehicle won’t start. I argued. Im not paying for that, and Lorrie states this is preexisting.. PREEXISTING???? NO, it’s not. I requested to speak to the manager, he’s not there but I’ll have him give you a call, this goes on for a week where no call or he’s not in the office. As of November 29, I received the call letting me know of cost, I asked why am I paying for something that happened at your facility? I declined any additional work from this location and collected my “fixed” vehicle. No locks, battery drain issue and now as of today Dec 7, the vehicle doesn’t start. Money well wasted! This location is unprofessional, the GM and Service Manager doesn’t respond to calls/ unavailable all the time and Lorrie who’s a great person but keep a promise in calling back when she does. I wouldn’t recommend this location to anyone, you go in for one thing and come out worst than you went in. It shouldn’t have taken 2 1/2 months for something like this, if they were more professional and kept an open communication I solely believed that experience would probably been better. Not sure if I’m the only one who’s experienced this at this location but I wouldn’t wish this on anyone. Cannot believe they would treat a vet this way! More

Are You Kidding Me Leased a 2016 Jeep SRT from Rt 1. The salesman Vince was excellent and gave me a great deal. However thats where the great ends. Service is just to Leased a 2016 Jeep SRT from Rt 1. The salesman Vince was excellent and gave me a great deal. However thats where the great ends. Service is just totally incompetent. Their motto is...Just throw parts at it and maybe we will get lucky and fix the problem. They have no clue as to how to diagnose a problem. O got rid of the Jeep and will never br back to Rt 1. More

Great Service from Service Department Great service experience. There was some initial confusion regarding my third party extended warranty and Lori in the Service Department went the ext Great service experience. There was some initial confusion regarding my third party extended warranty and Lori in the Service Department went the extra mile to help straighten everything out. Would definitely recommend. Thank you Lori! More

Happy customer So my overall experience here has been absolutely amazing. From start to finish my needs were assessed and handled. Sydnee Keane was the service write So my overall experience here has been absolutely amazing. From start to finish my needs were assessed and handled. Sydnee Keane was the service writer who helped me, she was very thorough with explaining the issue with my car and was very fair with the pricing. Hands down the best experience I've had with service over the years and will continue to do business with them for future services! More

Route One Chrysler looks out for you I have been going to Route One Chrysler for years and they have always been very professional, courteous, and honest. Lori and Meghan in Service are I have been going to Route One Chrysler for years and they have always been very professional, courteous, and honest. Lori and Meghan in Service are the best! Their shuttle service is very convenient and allows me to drop the car off during the day. They've handled 4 of my cars over the years and I trust them very much. 5 star rating!! More

Politeness Sydnee was very knowledgeable and extremely curtious. She made my experience having my 2012 Chrysler Town & Country serviced painless, maybe a little Sydnee was very knowledgeable and extremely curtious. She made my experience having my 2012 Chrysler Town & Country serviced painless, maybe a little enjoyable. Good job Sydnee, keep up the good work. Thanks again, Eric Granroth More

Amazing service I went to dodge on route 1 because my neon srt4 was having computer problems my car was then towed to route 1 dodge. I went to the service desk where I went to dodge on route 1 because my neon srt4 was having computer problems my car was then towed to route 1 dodge. I went to the service desk where Sydney keane helped me a ton told me it was going to take up to 45 minutes and only ended up waiting 25 minutes!! I would definitely recommend route 1 dodge and asking for Sydney’s service I was in and out in no time. More

Great Customer service Sydnee at the service counter got my car in right away and it got done in a timely matter. Sydnee also got my other family member of my done and was h Sydnee at the service counter got my car in right away and it got done in a timely matter. Sydnee also got my other family member of my done and was help through the process. More

Good dealership overall I've been servicing my vehicle at this dealership for almost five years. I've always had relatively positive service experiences. I did experience a f I've been servicing my vehicle at this dealership for almost five years. I've always had relatively positive service experiences. I did experience a few issues with my most recent visit but the service manager, JP, reached out to me and has been working to resolve everything to my satisfaction. More

Happy returns Friendly ambient and good service Always received calls after service to make sure Costumer satisfactions!!!!!!! Dodge dealer located in route is Friendly ambient and good service Always received calls after service to make sure Costumer satisfactions!!!!!!! Dodge dealer located in route is being taken care of my truck since I purchase 10yrs ago! More