I came in with out an appointment, and did have to wait 2 hours, however the waiting area is comfortable. The only negative would be the broken charging station- waiting anywhere 2 hours will drain a cellphone 😂. After waiting 2 hours I was told I needed a new tire which they didn’t have in stock - but they would have in a few days, so it was ordered and paid for.
Taylor, my service manager kept in touch with me to let me know when the tire came in.
I returned, again without an appointment and waited about an hour for the tire to be mounted on the back of the Jeep.
A pretty painless experience working with very nice people.