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Route 1 Hyundai

Monmouth Junction, NJ

4.7
2,911 Reviews

3905 Route 1

Monmouth Junction, NJ

08852

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Showing 2,911 reviews

May 21, 2011

Came in after doing research and getting prices other places. I did hear many things about this dealership and honestly was concerned. Had a scheldued appt set up. Greeted at once (not jumped on). Found More

by Holly Fisch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Landesman
Jun 02, 2011 -

Route 1 Hyundai responded

Holly, Thank you so much for sharing your comments about your experience at Brad Benson. My name is Anthony Dragotti and I handle customer service here. I am so happy to hear that although you were concerned about visiting us, Steve and the rest of the Brad Benson team were able to ease your concern and find you a car that suits your needs – and one that suits the needs of your children as well! Should you ever need anything, from maintenance to service, or even a new car purchase, please don’t hesitate to contact me directly at CustomerService@bradbensonautogroup.com. All the best!

May 21, 2011

I purchased my 2011 Hyundai Sonata last june and have nothing but one head ache after another. Brad Benson Sales told me that they would install an aftermarket sunroof in my car (which they did) and it i More

by ERICPARENTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DAMON
May 18, 2011

The employees at Brad Benson knew exactly what they were doing and the sales operation was a well oiled machine. They were very friendly and did there best to match me up with the car I wanted and at a pric More

by Charlie Hyundai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny V. plus Steve Lansing (and one other forgot name)
Jun 02, 2011 -

Route 1 Hyundai responded

Charles, My name is Anthony and I handle customer service here at Brad Benson. I am so happy to hear that your experience here was so wonderful! Here at Brad Benson we do our best to ensure that all of our customers are well taken care of, and I am happy to hear that Steve and Johnny were so helpful and found you the perfect car. I hope you are enjoying your Elantra, and should you need anything in the future, please don’t hesitate to contact me directly at CustomerService@BradBensonAutoGroup.com All the best!

May 14, 2011

They are a bunch of unprofessional crooks who are acting like vultures. They were forcing us to sign some useless paper; going over surveys like, “what station you are you listening” and such. Basically, th More

by Hobot
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Johny and manager Mike
May 11, 2011

These guys are complete sleeze. Their approach to selling cars is to hassle you until you want to walk away. While waiting, we saw a sales manager arguing with a customer and almost left just becaus More

by mchernoff
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom M
Jun 01, 2011 -

Route 1 Hyundai responded

Thank you again for sharing your comments regarding your experience here at Brad Benson. My name is Anthony Dragotti and as I mentioned, I am the Customer Service Manager here at Brad Benson. I want to apologize for your negative experience with our sales team, and the way you feel you were treated at our dealership. Here at Brad Benson, we are committed to creating a positive experience for our customers, and working with them to find the right vehicle, for the right price, and financing that suits their needs- and from your comments, I don’t believe we kept that commitment. Please know that I will share your comments with my team so that we can continue to grow and improve as a dealership. I would still like the opportunity to speak with you and make things right. Please email me directly at customerservice@bradbensonautogroup.com with your contact information as I would really like to see if we can rectify things. All the best

May 02, 2011

First, I love my two hyundais both purchases at BB. We have a 2004 sonata and a 2009 Santa Fe. I have had no problem with the Sonata. The Santa Fe's A/C shut down last week and here is were things went do More

by murphy_ed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
Jun 01, 2011 -

Route 1 Hyundai responded

Murphy_Ed, I would like to apologize once again for your experience with our service department. As I mentioned, anytime we run a diagnostic on your vehicle, or perform service, we make the commitment to not only perform quality work, but provide a quality experience for our customers as well. Our customers and their vehicles are so important to us, and the fact that you were upset with both the diagnostic we performed, and the customer service you received, is still unsettling to me. I would like to ask again if it would be possible for us to speak about your experience here to see if we can make things right. You can reach me directly at Customerservice@bradbensonautogroup.com. I do hope that we can rectify things, and that Brad Benson can learn from your experience here to improve our service department for our future customers. All the best.

May 02, 2011

Brad Benson had the exact car that I wanted and Joel Aronson, internet sales, was there to greet me at the appointed time. Introduced me to Steve who walked me through the car and its features and then More

by tompass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
3
May 26, 2011 -

Route 1 Hyundai responded

Tompass, My name is Anthony and I handle customer service here at Brad Benson. Joel is absolutely wonderful and I am so happy he was able to find you the exact care you were looking for – and walk you through all of its features! I appreciate all of your kind words about the team here and how you and your wife were treated throughout your experience. Here at Brad Benson we are committed to customer service, and it is great to hear that you received the treatment all customers deserve. Should you ever need anything, from maintenance to service, or even a new car purchase, please don’t hesitate to contact me directly at CustomerService@bradbensonautogroup.com. All the best!

May 01, 2011

I can't tell you how much I love my new 2011 Hyundai Elantra. I feel like I got such a phenomenal deal here on such a phenomenal car. I know I couldn't have done better. My family went to a wedding out More

by JetRockette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Blaine
May 26, 2011 -

Route 1 Hyundai responded

JetRockette, Wow! Thank you so much for all of your compliments! My name is Anthony Dragotti and I handle customer service here at Brad Benson. I am so happy to hear that you love your new Elantra and all its features, and even more, that your salesman Steve was so wonderful to you. Should you ever need anything, please don’t hesitate to contact us at CustomerService@BradBensonAutoGroup.com! Wishing you all the best with your new Elantra!

April 25, 2011

Wonderful service, professional, friendly and courteous! I was greeted with a smile and treated with the utmost respect throughout my time at the dealership. Although it was an etremely busy day, the salesm More

by jader1781
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lansmen, Gerrit Stam
May 18, 2011 -

Route 1 Hyundai responded

jader1781, Thank you so much for taking the time to review Brad Benson Auto Group! My name is Anthony Dragotti and I am the Customer Service Manager here at the dealership. I am so happy to hear that you had a wonderful experience here, and that Steve and Gerrit were so helpful to you! Should there be anything we can help you with now or going forward, from routine maintenance, service on your vehicle, to a new car purchase, please don’t hesitate to contact us at CustomerService@bradbensonautogroup.com Thank you and best wishes!

April 23, 2011

Let me first say my salesman was the only one that helped me resolve my situation. He was great, although he schmoozed me into my deal. First issue - they made a mistake with my financial paperwork. Richi More

by kmm0808
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales managers tom, keith and mike
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