Route 128 Honda

After visiting atleast 4 other dealerships, I am more than condifent in saying Honda Gallery is the best. Not only had other managers and sales specialist discouraged and nagged at me to makw a quick dec than condifent in saying Honda Gallery is the best. Not only had other managers and sales specialist discouraged and nagged at me to makw a quick decision, they also tried to take advantage of my trade. I spoke with the manager Carlo who was right to the point and so easy to work with. He is ultimately why I decided to do business with you guys and I think that's what makes a dealership different from the others because believe me I spoke with alot I people and drove other cars and this was the first experience that I did not feel uneasy about. Carlo took the stress away from the process and made it not only convenient but enjoyable to purchase a new vehicle, an event that usually includes alot of stress and arguments. After the agreements were made, Kal always made himself readily available to whatever questions and concerns I had. He always worked with me to find a solution and continued to work with me after I had already made the purchase. These employees are ones with fine customer service, respect, and honest. You can gauruntee they will provide you with the most efficient and satisfying service for a Honda vehicle in both the North and South Shore! Thank you to everyone at Honda Gallery! More

We came in to lease a new CR-V. I had already scheduled an appointment with another dealer when General Manager Frank McLaughlin called me to personally ask for a chance to earn our business. This gesture an appointment with another dealer when General Manager Frank McLaughlin called me to personally ask for a chance to earn our business. This gesture impressed me and I cancelled my other dealer appointment amd went to Honda Gallery instead. Brian Sullivan, our salesman, brought product knowledge, professionalism and a very pleasant personality to the car buying experience. There were no silly delays, no games and that was important to us. Mr Walsh, the finance manager was excellent as well. No high pressure and we actually bought a few extras.. The dealer made their money and we were happy with the deal. Thank you to Honda Gallery. Great experience. More

Everyone at Honda Gallery went above and beyond to make our car buying experience amazing. When they didn't have the car we wanted in the color we wanted, they upgraded us to the next luxury level, without our car buying experience amazing. When they didn't have the car we wanted in the color we wanted, they upgraded us to the next luxury level, without changing our payment. They spent hours with us crunching numbers and figuring out what would be best for us. Sully moved his schedule around just to make sure we could drive off with our bran new car the same day! More

I consider visiting car dealerships to be analogous to having a root canal. I do not like the 'process' of purchasing a car. Given that, I was surprised and very pleased at my experience with Herve and th having a root canal. I do not like the 'process' of purchasing a car. Given that, I was surprised and very pleased at my experience with Herve and the people at Honda Gallery. We were treated pleasantly, the salesman took the time to understand our needs and 'wants' for a vehicle, and selected what appeared to be quality cars to check out. He was knowledgable, looked for our feedback, and did not rush us. When we decided on the vehicle we wanted, the 'negotiation' was honest, open, and direct..... not a lot of BS. I will also mention that their finance guru Mike took the time to find me the type of financing that I was looking for, My only complaint is that I wish the actual negotiating time (and time spent with finance) was less. More

Robert was professional, courteous, patient and friendly. I have never leased and was skeptical about the deal. Robert explained the process clearly answering all my questions. I never felt pressured, unc I have never leased and was skeptical about the deal. Robert explained the process clearly answering all my questions. I never felt pressured, uncomfortable or hurried. I feel he represented not only the Honda Gallery in the best possible light but Honda as a company. Not only had I never leased but never drove a Honda. Both the Gallery and the brand should be proud to have Robert a member of their team. I strongly suggest if you are interested in a Honda, ask for Rob. Thanks Rob! More

I went to the Honda Gallery looking for a used car, specifically a used Honda Accord, when I walked through the doors I was greeted by 3 different people which made me feel very welcomed and comfortabl specifically a used Honda Accord, when I walked through the doors I was greeted by 3 different people which made me feel very welcomed and comfortable. This was my first time buying a car so I wasn't sure how the experience was going to go and right off the bat I already felt comfortable. Herve, came up to me and my father and sat down with us and asked me what I was looking for and where I wanted to start instead of most sales people who will have you start looking at cars that they want you to buy to make a better commission. I told Herve that I was looking at used cars first and told him the features of a car that I was looking for such as sun roof, power windows and etc. Herve brought me right to the used cars that fit my description and explained each car one by one and took his time to let my dad and I absorb the information he was telling us and he also would want us to ask as many question as possible so we can be on the same page. After we looked at the used cars Herve asked me which ones I liked and said I can test drive any car I want. I took out the 2010 Honda Accord and while I was driving the car Herve was asking me how it felt and really made sure that I liked it and reassured me that I can test drive other cars and I don't have to pick this car just cause I am test driving this car. We asked if we can look at the 2013 Honda Civic and once we got back from the test drive Herve brought us to one and grabbed the key and walked around the car and showed us the features of the car as well as inside. Then we went for a test drive and once again Herve made sure I liked the car and made me feel comfortable while I was driving. After driving both cars I already made up my mind that I wanted the 2013 Civic but I didn't tell Herve that because I wanted to see the prices on both cars. We sat at Herve's desk and he told us the monthly payments as well as what I needed to put down on both cars and I realized I couldn't afford either car and once I told him that and told him I really wanted the Civic, he told me I can lease the car which will lower my payments and after 3 years I can lease a new car, buyout the one I have, or return the car I have. After hearing Herve's explanation about leasing I was intrigued and told Herve I would consider doing the leasing but I needed the payments to be a little lower. Herev talked to his managers and he came back and told me not only are they going to give me a $1,000 for my 2000 Nissan Altima with 212,000 miles trade in but he will also give me $500 in flex cash to put towards my new car and to top it all off my monthly payments were lowered to fit my financial needs. With all that being said I gladly accepted leasing the 2013 Honda Civic and after signing all the paperwork I asked Herve why he made sure I got this car instead of "hard bargaining" with me and his answer was simple, he said "I can really tell you loved this car and I believe that your first car should be memorable and something that YOU want." I couldn't thank Herve enough for all that he done and making buying my first car as easy and enjoyable as possible. My dad and I then sat down with King in finance and he went over all the paperwork and told us that where we leased the car on Saturday all the paperwork won't go through until Monday to determine if I need a co-signer or not. King also told me about safe lease which added $12 a month to my payments but gave me $5,000 worth of coverage for any scratches, dents, or accidents done to the car and all I have to do is bring it to the Honda Gallery and they will fix it and not cost me a thing. After all the paperwork was signed with King and Herve, I was really happy and excited that I got a brand new car and the experience was also very satisfying!! After the experience I had, especially that being my first, I will be going back to the Honda Gallery and recommending to all my family and friends to go there as well if looking for a new or used car. More

My great first impression was a quick email response from My great first impression was a quick email response from Bob Powell with a reasonable price on the particular vehicle that I selected from the H My great first impression was a quick email response from Bob Powell with a reasonable price on the particular vehicle that I selected from the Honda Gallery's inventory. It was more than enough to get me to drop in at the dealership about an hour later, where I met Junior Rodriguez. He showed me the car, which was actually in the showroom, and showed me the many new features. I took a test drive after which we sat down to discuss price beyond the base vehicle cost. We discussed and ultimately agreed upon the value of my trade-in, and then went on to talk about the several options I wanted on my new Accord. I was NEVER pressured, and was dealt with as should a customer making this type of puchase. The car I traded was purchased new at the Gallery in 2008 when it was in North Reading and called the Honda Barn, and I had a great experience at that time as well. I highly recommend that anyone looking to purchase a vehicle, particularly a new or used Honda, give the Gallery a visit! More

From the moment we walked through the door, we felt like we were in a comfortable environment with zero pressure to buy. Our questions were always answered in great detail; the sales team could not have be we were in a comfortable environment with zero pressure to buy. Our questions were always answered in great detail; the sales team could not have been more helpful in assisting us purchase our Honda Pilot. Giancarlo was able to source the exact car and specification we needed, while paying great attention to the details of what we could afford. Robert was always there to help, from walking through the details of our agreement, to helping understand the features of the car. We could not have been happier with the team and service we received. We would highly recommend this dealership to anyone looking to buy or lease a Honda. More

The overall process was painless. They had the exact car (2013 Accord) I was looking for. Brian the sales consultant was very helpful, responsive and positive. I got the deal I was looking for. I liked the (2013 Accord) I was looking for. Brian the sales consultant was very helpful, responsive and positive. I got the deal I was looking for. I liked the fact that the meeting with the finance department was low pressure and laid back. Overall great experience at Gallery Honda. Sully is the man!!! More

I have nothing but good things to say about the Honda Gallery. I worked with Herve Pierre-Louis. He was great to work with. Very knowledgeable about the car without being pushy. My first visit I was just Gallery. I worked with Herve Pierre-Louis. He was great to work with. Very knowledgeable about the car without being pushy. My first visit I was just looking at cars and after driving two vans (Honda Odessey) I was not sure what I wanted. I told him I was going to look at Toyota also. There was never any pressure and he did not keep calling to see where I was with my search. I went back to Honda and bought a CRV. He was great to negotiate a price with and was not intimidating at all. Everyone I talked to there was very nice and helpful. I would definitely recommend this dealership! More