Route 128 Honda

The staff were nice & promised to provide us certain things before purchase. But after purchase, the sales gave excuse not make to her promise. Also, they claimed lowest loan rate was 3.99%. Yet, whe things before purchase. But after purchase, the sales gave excuse not make to her promise. Also, they claimed lowest loan rate was 3.99%. Yet, when processing our case, it turned out to be almost 20%APR. Then they offered a lower rate (10%) by adding car packages in our loan. it was totally out of our budget &, we told the finance manager we were leaving & asked for refund. After purchase, they didn't reply our queries on contract. when we requested some info from Route 128 for car insurance, they were reluctant to help & said it was not their job. More

They are not a serious dealer, a lot of lies. You're on time, run away. You're on time, run away. More

I decided to buy a vehicle (2021 Honda CR-V) that I saw online, I saw it at a good price, I called to do a test drive and they confirmed that the vehicle was available, but when I got to the dealer they in online, I saw it at a good price, I called to do a test drive and they confirmed that the vehicle was available, but when I got to the dealer they informed me that the vehicle was not available which was at another dealer in new jersey but they offered me another similar vehicle (2021 honda cr-v) but at a much higher price, not very convinced, I decided to take the test drive, but due to the price it did not convince me since the price was a lot older so I left the place. Within minutes they sent me a message saying that if they had the vehicle available that I had seen online, that I should come back for a second test drive. I realized that it was the same vehicle that they had shown me previously but they kept the price that I saw online. The only thing that had an extra charge for shipping from the other dealer, not very convinced, I decided to do business for the vehicle which I paid in full. They informed me that the vehicle would be delivered to me in a week reconditioned and with the title, 3 weeks passed and the vehicle was never delivered to me. The seller Aaliyah Lara and the manager only told me that they did not have the title and that they did not know when they would have the title. For this reason, I decided to get my money back, but to this day they have not done so. He really is a dealer with little seriousness and many lies and tricks to make you pay more. I am disappointed in this dealer I thought they were serious but everything is deceptive from the online advertising to the return of my money. I do not suggest this dealer to do business. More

Cody Poor was such a help to me regarding electronics in my new honda civic. This car is like a giant computer and you must have help the be able to get the best the car has to offer. Cody helped so muc my new honda civic. This car is like a giant computer and you must have help the be able to get the best the car has to offer. Cody helped so much and will continue to help when and if I need it. I turned to him for a new key, mentioned I needed help and was so happy he stepped forward and helped me so much. He made me feel so welcome to Honda. He is just a great guy. Marie Dudinski purchased on April 30th. thanks Honda. More

One of the best service I ever had very respectful and lovely people I appreciate you guys a lot!!! lovely people I appreciate you guys a lot!!! More

This was my second purchase of a Honda CRV. I would rate my experience as excellent, both from sales (Mike Carbone) and financing (Samantha Mohan). Both associates took their time with me in I would rate my experience as excellent, both from sales (Mike Carbone) and financing (Samantha Mohan). Both associates took their time with me in answering and resolving my questions. More

Scott Lassiter made the purchase process easy and relatively quick. Sam in the business office was also patient and fantastic. relatively quick. Sam in the business office was also patient and fantastic. More

Scott was awesome and the best. Everything was smooth and easy. I will recommend family and friends to him. Everything was smooth and easy. I will recommend family and friends to him. More

I had the pleasure working with Scott Lasster for my 2 cars that I had purchased. He is very helpful, responsive, and makes sure your questions and concerns are answered. I had a issue with a lease, and cars that I had purchased. He is very helpful, responsive, and makes sure your questions and concerns are answered. I had a issue with a lease, and if it wasn't for him, I would still be in a car I wasn't happy with and the isuues were not getting fixed and pretty much being ignored. Scott made sure at the end of the day, he was able to get me out of that car and into another one. As far as the dealership, I am disappointed. More

Thank you to Scott Lassiter for the help with the purchase of our new vehicle. Very knowledgeable an great attitude. Thank you so much again for all your help purchase of our new vehicle. Very knowledgeable an great attitude. Thank you so much again for all your help More