Route 128 Honda

I cannot say enough about my positive experience with Honda Gallery. I originally leased a 2011 Pilot from Kelly Honda but had my Pilot Services at Honda Gallery because I found the service to be supe Honda Gallery. I originally leased a 2011 Pilot from Kelly Honda but had my Pilot Services at Honda Gallery because I found the service to be superior and also more convenient. During my last service visit I had come to realize that there was an opportunity for me to get out of my current lease and get into a newer car. The experience was so easy which has never been my experience in most car buying situations. I did not have to deal with the back in forth (good cop/bad cop, front office/back office) where as the deal and the terms of the deal change at the last moment. This was my experience at the last dealership and really was a negative experience. This was not my experience at Honda Gallery at all. I had a tremendously positive experience and walked away truly happy! I got the car I wanted with the pricing I wanted and more! In fact I can say that several times the staff and sale personnel I dealt with asked me just that, “Are you happy?” During my discussions with my sales consultant Brian Sullivan I even commented to him that I really appreciated his honestly and straightforward customer service during our process. It means a lot when you are very busy managing work and time commitments that when you are in the market for a car you can trust your sales consultant and trust they have your best interest in mind. I had wanted a specific car model that was difficult to find and their dealership did not have it in stock but Brian did not give up or try to position something else to me instead they got me exactly what I wanted. From the beginning o four process until the end everything that was committed to was fulfilled and with communication throughout. I kept wondering when the terms would change or when I met the finance person would that be the time, etc. but it never did. It just got better and I am a happy proud owner of a new Honda Pilot. I would recommend Brian Sullivan and will recommend him to my family and friends. I would also highly recommend Honda Gallery if you are in the market for a Honda. It is a beautiful dealership and has an excellent service center that in total provides quality and high level customer service. Lastly, I had the opportunity to meet the GM, Frank Mclaughlin who was also great to deal with. It was an overall total quality experience. More

Our experience with Honda Gallery was a wonderful one! Our intention was to look at the Model we had an interest in and take a test drive. Next, we planned to check out similar vehicles of other brands el Our intention was to look at the Model we had an interest in and take a test drive. Next, we planned to check out similar vehicles of other brands elsewhere. Junior Rodriguez was the sales professional we were assigned. He was polite,engaging, fun and always professional. We liked him immediately. We discussed pricing and we had no problem with their price. Junior showed us every car of that model on the lot. There were every color and type in stock. He explained all the features in detail and more in a very easy and uncomplicated way. He knew the product completely. We took a test drive and decided that this car fulfilled our expectations. Next we discussed trade in pricing. The trade in price was reasonable and we decided to look no further and purchased the car. We were expecting to be pressured to buy there right now or to have games played with the numbers. Nothing like that happened! We like the car and love Junior. He is a real asset for Honda Gallery. Sincerely, Carolyn and David Thorne More

I just signed a lease on a beautiful new 2013 Honda Accord with Honda Gallery. Having worked over the past few years with Prime Honda in W. Roxbury, I was very impressed with the operation here in Rea Accord with Honda Gallery. Having worked over the past few years with Prime Honda in W. Roxbury, I was very impressed with the operation here in Reading and how much better it was to work with them. Daniel Benefito, one of the customer marketing reps was very forthcoming via email to instill confidence that their dealership was serious in doing what it took to meet my needs. That got me in the door. Then he set me up with one of their more experienced salesmen, Casey Tong. As soon as I walked in, one of the other salesmen greeted me immediately. Both he and the receptionist talked me up while they located Casey for me. This might sound like an unimportant thing, but I can say that this common courtesy is not something that's always standard at other dealerships. Casey treated me as a knowledgeable customer who had done his due diligence and research before stepping in the door which I appreciated. While we may have gone back and forth on some offers, this was more because I had somewhat strict needs and not because Casey was trying to haggle with me. I found him to be great at his job and easy to work with. In the end, I spoke with the General Sales Manager, Steve Kemos and he was extremely understanding of my situation, having a wife and 1-month old daughter at home, so he didn't waste my time, cut right to the chase, and offered me a deal that was more than fair. He and Casey were very good to work with if you are the type of customer that prefers people in Sales to give it to you straight. As I was driving my new car home, I really started to appreciate some of the other aspects of the dealership that I hadn't noticed because I was so focused on making a deal. Honda Gallery is only 3 years old so the Showroom is brand new and modern; a comfortable place to do business really. Plus they have a gigantic service bay which is really a selling point to me that I feel they should trumpet even louder. Having extra service and wash bays means I'll be more likely to be in and out when I need to come to the dealership for service. Overall, I really felt lucky that I found this dealership. Hopefully there isn't a lot of turnover here because they have something good going and as of now I'd feel comfortable recommending them to anyone looking for a Honda. More

I have always owned Nissans in the past but the new Honda Accord sport caught my eye so I went in for a look. Both Giancarlo and Rob were incredible. They both made buying this car a positive experience. Accord sport caught my eye so I went in for a look. Both Giancarlo and Rob were incredible. They both made buying this car a positive experience. Usually I dread buying a new car but not with them. They were both very accommodating and professional. I will recommend to all my friends and family to go in and see them. When the time is right I will be back there looking for a CR-V. More

Sully's the BEST!!!! Dealt with Brian Suillivan mainly Sully's the BEST!!!! Dealt with Brian Suillivan mainly by phone, fax and e-mail. Sully always responded promptly to any questions, no matter how tri Sully's the BEST!!!! Dealt with Brian Suillivan mainly by phone, fax and e-mail. Sully always responded promptly to any questions, no matter how trivial, that came up during this "remote" part of the car buying process. When I finally met Sully in person, nothing changed. He was extemely courteous, professional and friendly. He made the whole process very easy. We got a great price on a vehicle that truly fit our needs and budget. And to top it all off, Sully DELIVERED THE CAR TO US ON THE CAPE!!!! He truly went ABOVE AND BEYOND. Also dealt with King Perry for the financial aspects of our purchase. King took the time to explain our options for such things as extended theft coverage and warranties and was very respectful when we declined those opportunities. King also took the extra step to get us an even better rate on the financed portion of our deal. The staff in the service bays had our Certified Pre-owned CR-v in tip top condition when it was delivered to us. Great Job by the entire Honda Gallery staff. Thanks again to Sully. More

I went to three Honda dealers in my area only to go back to Honda Gallery a second time. Mr Sacco was friendly and made me feel very comfortable. I was looking for a CRV. He took me to the lot and explained to Honda Gallery a second time. Mr Sacco was friendly and made me feel very comfortable. I was looking for a CRV. He took me to the lot and explained the different models to me. He had a lot of patience! When I made my decision on the model I wanted we came to an agreement on the price which I thought was really a great price. I got no pressure from him. When I went to pick up the car, there was no waiting, the remote was installed and the rubber mats were in place. He explained the operation of the features in the car and how they worked. He even installed my phone to the Bluetooth! It was a great experience and I would recommend them to everyone. More

BRIAN SULLIVAN SET UP I-PHONE 5, HE WAS ALSO THE SALESMAN WHEN I PURCHASED THE VEHICLE, HE IS A CREDIT TO THE DEALERSHIP AND I LOOK FOREWARD TO DOING BUSINESS WITH HIM IN THE FUTURE WHEN I PURCHASED THE VEHICLE, HE IS A CREDIT TO THE DEALERSHIP AND I LOOK FOREWARD TO DOING BUSINESS WITH HIM IN THE FUTURE More

I went in to trade my leased vehicle for a new one; we didn't think it was going to happen but Junior made it work! He got me exactly what I wanted, and at a great price. Everyone was super friendly and w didn't think it was going to happen but Junior made it work! He got me exactly what I wanted, and at a great price. Everyone was super friendly and we had some good laughs; couldn't have asked for a better car buying experience - Thank you!!! More

I went to the Honda Gallery to purchase a used vehicle. Herve was able to help me and take me on several test drives to determine the vehicle that best suited my needs. They were then able to help me with Herve was able to help me and take me on several test drives to determine the vehicle that best suited my needs. They were then able to help me with all the purchasing and especially work with me on the payment options. More

Rob and the team at Honda Gallery were fantastic to work with. My experience was actually pleasant and stress free. They listened and made this more about me and my needs as opposed to just dollar figures. with. My experience was actually pleasant and stress free. They listened and made this more about me and my needs as opposed to just dollar figures. There was no "all business" attitude and that is so refreshing. I will absolutely refer family and friends here! More