Route 128 Honda

I purchased my used Honda at Honda Gallery in 2011 before going on a one-year military assignment. Negotiation wasn't that difficult, but I admit that even after telling everyone at the dealership that I wo going on a one-year military assignment. Negotiation wasn't that difficult, but I admit that even after telling everyone at the dealership that I would be out of the area for a year, I constantly got phone calls and emails asking me to come in for service, to consider selling my car back, etc. When I did finally get back to Massachusetts this year, I emailed to request a quote for routine service (oil change, transmission flush, tire rotation, and brake flush). I connected with the online chat representative on the dealership's website, and left this detailed message asking for the quote BY EMAIL. A week later, I'd not had any response. So, I tried again. Sent both a regular email through the website and also connected again with the online chat rep. The online chat system (both times) seemed flawed, since it connected me with two different agents, both of whose on-screen names did not match what they told me their names were. In any case, I explained that I'd not had any response to my earlier inquiry. The agent apologized and said she would get my message directly to the service manager and have him reply to me immediately. I waited another 10 days- still no response. So, I tried a third time. This time I asked the online representative for the name and email address of the general manager. She happily obliged, and I emailed him to explain my situation, and that I had not had any reply by email as I'd asked several times. His response was almost immediate, although he did so by phone and had his service manager also call and leave a message. Again I emailed the manager back to explain that I need to communicate BY EMAIL, since I don't make personal calls during the day. I again asked for a service quote by email, and I received no response whatsoever. I suggested to the general manager that he might want to look into the efficiency of his organization's email communication procedures, since I expect it might be resulting in lost (and frustrated) customers. I got no response again, so a few days ago I emailed the general manager for my final time to tell him that I now understand that his company apparently does not prefer to respond to customer emails with any reliability, and that I now feel little choice but to look for another service location. I think it's a shame, and I feel ignored and unvalued as a potential ongoing customer. If you're looking to do business at Honda Gallery, I strongly suggest you don't expect much at all by email or online inquiries. It just doesn't seem to work, and the management just doesn't seem very interested in fixing it. More

I would recommend Honda Gallery to anyone looking for a Honda. My husband and I just bought our 6th consecutive Honda. We've used Honda Gallery (previously Honda Barn) for purchases and service. I find Ho Honda. My husband and I just bought our 6th consecutive Honda. We've used Honda Gallery (previously Honda Barn) for purchases and service. I find Honda Gallery very friendly and trustworthy. They are a great example of how to run a business. More

This is the most positive and fantastic car buying experience that either my husband or I have ever had. Neither of us have that much experience buying cars, since we keep our cars for a long time. experience that either my husband or I have ever had. Neither of us have that much experience buying cars, since we keep our cars for a long time. We did a lot of research online and then compared prices at four dealerships, beginning and ending at Honda Gallery. During our first visit here we went out to the lot and just started looking at different models. It was a really sunny but cold day, and Junior Rodriguez came out and asked if we needed some help. We told him that we were just browsing but would come in afterward. We finally did go inside, and began our "relationship" with Junior by asking if we could come in the following week to test drive a few different models. We did so, and were able to narrow our search to the Accord. We also met with Steve, the manager, and told both him and Junior that it was very important to us that we not feel pressured or pushed into a sale. They completely respected this. Junior was in touch by e-mail, but wasn't pushy. Over the course of the next few weeks we went to three other dealers, and some were into pressuring us, and some seemed rather nonchalant until it got closer to the end of the month (and year). We thought we had the exact car that we wanted, and Junior actually found one and got it to the Honda Gallery. In the meantime we changed our minds once again, and Junior never missed a beat-he was completely professional and found us the one that we really wanted and then got that one for us. He was unbelievable and we will be eternally grateful for the respect and service that we received from him and from everyone at the dealership as a whole. Junior is a gem, and Honda Gallery should be extremely proud to have an employee like him. More

Adolfo and Carl were incredibly friendly and professional. This was my first time buying a new car and they were extremely helpful. They made the process easy and I am very satisfied with my n professional. This was my first time buying a new car and they were extremely helpful. They made the process easy and I am very satisfied with my new car as well as the price! I was recommended to Honda Gallery in Reading and I plan on recommending it to others as well. More

EXCELLENT overall experience in buying a car from Anthony Sacco & Gallery. Anthony was extremely professional, honest, knowledgeable and helpful throughout the entire process. Anthony gained my trust and re Sacco & Gallery. Anthony was extremely professional, honest, knowledgeable and helpful throughout the entire process. Anthony gained my trust and respect because he listened to my needs and he did everything that he said he was going to do. He didnt "sell" me a car, he was a trusted advocate and resource on my behalf to help me purchase the car I wanted for my family. I have already personally recommended Anthony to my family and friends. More

I would recommend this dealership to others who are looking to buy a new car. The staff was very friendly and tried very hard to find me a car that best fit my needs and budget. They went through a nu looking to buy a new car. The staff was very friendly and tried very hard to find me a car that best fit my needs and budget. They went through a number of different options with me and allowed me the time to make my decision. I had gone to other dealerships prior to visiting the Honda Gallery and they were able to give me more options and beat the prices other dealerships were quoting me. I never felt rushed or pressured when I was making my decision. I worked with Junior and he was very friendly and personable. He made the experience a positive one and I would definitely go back. More

Gioncarlo was great to work with, he did not play the dealer price games. He came out and gave us a great price right from the start. He was able to explain all the options on the Odyessey and which dealer price games. He came out and gave us a great price right from the start. He was able to explain all the options on the Odyessey and which models had what we were looking for and what extras were in the package. We were able to agree to a deal on the car in under an hour. We even had our two children with us, both under 3, and they did not even have a chance to get fussy. More

Everything was great. Anthony is new to sales. Although I know they are selling, you could not tell and you felt that he truly meant everything he said and he really believes in Honda. I know they are selling, you could not tell and you felt that he truly meant everything he said and he really believes in Honda. More

Junior Rodriguez our sales person was a pleasure to work with he was very professional and knowledgeable. This is one of the best experiences I have had leasing a car. with he was very professional and knowledgeable. This is one of the best experiences I have had leasing a car. More

Great customer support and attention to detail. I would highly recommend my friends and family to go to this dealer if they want to purchase a Honda! highly recommend my friends and family to go to this dealer if they want to purchase a Honda! More