Route 128 Honda

Brian and Frank were a pleasure to deal with. None of the "lowballing" we experienced at other dealerships. They were forthright and won our business easily. the "lowballing" we experienced at other dealerships. They were forthright and won our business easily. More

Happy with the whole experince. Very cooperative, willing to please. I feel confident that I made the right choice in cars and dealership. Thank you to please. I feel confident that I made the right choice in cars and dealership. Thank you More

Nicholas was a terrific salesmen. He was polite, answered all our questions, got me the price I wanted and went the extra mile to help with getting a remote starter installed in my new car. Came t answered all our questions, got me the price I wanted and went the extra mile to help with getting a remote starter installed in my new car. Came to were I worked picked up the car and returned it when the installation was complete. Followed up with me and even called me on Sunday morning to see if we were still interested in purchasing a car after our initial visit the day before. This was the best car buying experience I've had yet! I highly recommend if you are buying a car to see Nick. I will refer anyone I know buying a Honda to see him. He was a pleasure to work with. More

I went to the dealership with a mind set of what I wanted and they certainly delivered. I felt like they really listened to me, which I really appreciated. Very friendly staff. and they certainly delivered. I felt like they really listened to me, which I really appreciated. Very friendly staff. More

From the moment I entered the showroom door I was greeted very courteously, and was assigned to Junior Rodriguez. This salesman came across as friendly, product knowledgeable, and extremely helpful with resp very courteously, and was assigned to Junior Rodriguez. This salesman came across as friendly, product knowledgeable, and extremely helpful with respect to removal of personal items affixed to my Volvo tradein. He demonstrated the road handling capabilities to my 100% satisfaction. I hope he's considered a "Keeper". Meanwhile, I'm thoroughly enjoying my new acquisition. Thanks Junior. More

Rob went above and beyond the sale of our used vehicle. He was understanding of our family needs, by allowing us to test drive multiple vehicles, even taking one to my son's hockey game. He was also consi He was understanding of our family needs, by allowing us to test drive multiple vehicles, even taking one to my son's hockey game. He was also considerate enough to realize that we were shopping for a while and as dinner time approached he offered and followed through on pizza for my family, especially my two young boys. Even after the sale, he has been thorough in answering my questions regarding the installation of a DVD player along with hard wired power for my son's XBOX 360 for long road trips. This makes a considerable difference as I have many options in the area to make a vehicle purchase, but I would only recommend Rob as I now consider him a friend. Jim Abbott More

This was my first trip to Honda Gallery and I was extremely impressed. The service center and dealership were clean and bright, and Dana Dellacroce was extremely helpful and courteous. I was able to extremely impressed. The service center and dealership were clean and bright, and Dana Dellacroce was extremely helpful and courteous. I was able to make an appointment online and they even had a shuttle service to take me back home and pick me up when my car was ready (about 4 hours later). Everyone was very friendly and professional. I've been known to go out of my way to a dealership if the customer service is good, and I would definitely recommend Dana Dellacroce and Honda Gallery. More

I had a great experience purchasing my car at this dealership. The Casey was a great and friendly salesperson and was excellent in both showing me all of the features of my new Honda civic but was als dealership. The Casey was a great and friendly salesperson and was excellent in both showing me all of the features of my new Honda civic but was also excellent and friendly when discussing the purchase price of the vehicle as well. With all honesty I plan on purchasing my next vehicle from this dealership and from Casey. I absolutely recommend this brand, dealership, and salesperson. More

5/22/2012 Honda Gallery initially replaced a Pressure 5/22/2012 Honda Gallery initially replaced a Pressure Sensor in our 2002 Honda Accord as it was identified as problematic by the diag system. Afte 5/22/2012 Honda Gallery initially replaced a Pressure Sensor in our 2002 Honda Accord as it was identified as problematic by the diag system. After this part was replaced, the check engine light came back on the very next morning. Brought vehicle back to Honda Gallery to investigate what was going on and they stated that the diagnostics code was now reporting that the gas canister / valve needed to be replaced. After confirming to them that a mechanic at a different shop had already replaced these exact part and almost every other part in the evap system two months earlier to try to resolve the same check engine problem, they took a closer look at the part and after performing a smoke test, determined the new (replacement) part was defective. They were able to look up the defective genuine Honda part sale in their system and were able to replace it under warranty. While I am skeptical that the first part they identified was actually a problem, there is no way to know this for sure since the vehicle 'thought' it was a problem at that time. I am very happy with the fact that Honda Gallery stood behind getting this problem resolved and ensuring that at least we did not have to pay even more money for the gas canister / valve to be replaced again in a two month period. A++ service from Leah in the Service Department. Leah turned a potentially bad service experience in to an excellent one. Brought Honda 2002 Accord to Honda Gallery of Reading to resolve recurring problem resulting in Check Engine light. Previously spent in excess of $500 with another mechanic to replace gas canister / valve and a ton of misc. parts in the evap system, but after 2 months and a dozen visits later to a different auto repair shop, the check engine light kept coming on and the mechanic had no idea what was wrong and suggested that I bring the vehicle to a dealer to have it checked out. Honda Gallery was able to make an appointment to examine the car first thing on a Saturday and based on the diagnostics code the car was reporting, believed that a sensor needed to be replaced. The repair was done that day and $270 later we were sent on our way with a nice Dunkin Donuts gift card for arriving early on a Saturday, a discount card for future service work, a car wash, and a well designed report of various other problems with the vehicle that should be addressed. Unfortunately, after replacing this sensor, the check engine light came right back on the very next morning. Contacted Honda Gallery and made appt. to bring car back on Monday evening and person in the service department (not Leah) said that the car could be checked out that evening as long as we could get it there by 5:30P. When we arrived with the car, we were told that we had to drop off the car since they did not have time to check out the code that evening and the system to look up the codes was down. Although not part of their service, they arranged for a rental car to be provided so that they could keep the car for another day to investigate what was going on. Leah contacted us multiple times throughout the day to provide an update of what they had found. In the end, they determined that the genuine Honda part which was used in the original repair by a different mechanic was actually defective and needed to be replaced. Originally they asked us to pay for this repair, but when we explained that our mechanic bought this exact part from their Parts Department 2 months earlier to perform the original repair, they went out of their way to look up the transaction, confirm we were telling the truth, and not only did they provide the replacement part, but they installed it instead of forcing us to be inconvenienced by going back to the original shop to perform the replacement. While there is no way of knowing whether the $270 part needed to be replaced in the first place and I am skeptical that it did (even though the computer 'thought' it did, I feel Honda Gallery righted any possibility that this part did not need to be replaced by how they handled the follow up appointment. It has now been 5 months since the repair and thankfully the dreaded check engine light has not returned. We will definitely visit Honda Gallery again for service for our Honda's after this experience with Leah since she ensured that our problem was taken care of appropriately. More

I have purchased many cars (and helped other purchase many cars) and my last 5 have been Honda's. Honda Gallery is by far the best dealer I have dealt with in all of my car purchases. I am not your typic many cars) and my last 5 have been Honda's. Honda Gallery is by far the best dealer I have dealt with in all of my car purchases. I am not your typical car buyer, by the time I spoke with Honda Gallery, I had already determined the price I was going to pay for the new 2013 Accord and had researched what my trade was worth and what other dealers would offer for it. Honda Gallery made the rest of the process painless and did not waste my time with sales games during any part of the process. I decided to buy the vehicle from them even though another dealer offering the same deal had the car on the lot for me while Honda Gallery had to swap the vehicle from another dealer. Every single person I dealt with at Honda Gallery was spectacular, including the General Manager, Frank. Junior (my sales person) and Rob (his associate who also helped out) were great to deal with. I highly recommend Honda Gallery. While I cannot comment on what the experience would have been like if I had walked in to the dealership having not done extensive research, I can tell you that having already decided the price I was going to pay for the vehicle and what my trade was worth, they were wonderful to do business with and I will definitely consider them first for my next Honda purchase. More