Route 128 Honda

It is becoming all to rare these days to find an employee that goes to such great lengths to satisfy a customer. I wanted to express my appreciation for the excellent service Chris Kelleher provided me when that goes to such great lengths to satisfy a customer. I wanted to express my appreciation for the excellent service Chris Kelleher provided me when I was purchasing my new Element. Thank you, Chris. More

My husband and I visited the Honda Gallery to look at and see if there was anything that I might like. We had previously visited both a Toyota and a Suburu dealer. When we walked in, we were pleasantly greet see if there was anything that I might like. We had previously visited both a Toyota and a Suburu dealer. When we walked in, we were pleasantly greeted and referred to Chris Kelleher to help us out. Chris introduced himself with a friendly smile and gave us the time we needed. He was very knowledgeable, polite, courteous and completely understanding of our needs...he was extremely patient, pleasant and always a gentleman. Chris was never pushy or outspoken or condescending in any way and he made every effort to make our car buying experience the best from beginning to end.....and it was. He made sure that all of our questions were answered and that we were completely happy with our purchase....and we are....I love my Honda Pilot!! We would never hesitate to return for future purchases and would definitely recommend this dealership. We would highly recommend Chris Kelleher!! More

Just purchased a new Pilot. The dealer did not have the exact vehicle we wanted. Chris Kelleher searched, negotiated and FOUND, exactly what we wanted. Everyone at Honda Gallery was courteous and respect exact vehicle we wanted. Chris Kelleher searched, negotiated and FOUND, exactly what we wanted. Everyone at Honda Gallery was courteous and respectful at all times. This was, by far, the most positive experience I have had with an automobile dealer. Great job, Honda Gallery! More

I recently purchased a certified Accord at this dealership. I experienced a couple of concerns after a few weeks. One of which, at a usual dealer, I normally would have had an issue with resolvin dealership. I experienced a couple of concerns after a few weeks. One of which, at a usual dealer, I normally would have had an issue with resolving Everyone I dealt with, from the lot attendant, sales and service, during the sales and problem resolution process, went out of their way to insure that any concern I had was addressed to my satisfaction. I don't know, what else to say, except that I would highly recommend this dealership to anyone who likes to be dealt with honestly and professionally. More

Honda gallery was terrific in making me like they where not going to give me the usual pressure routine as most other dealers attempt to do. Home Gallery had a great staff to get my gar in with no compl not going to give me the usual pressure routine as most other dealers attempt to do. Home Gallery had a great staff to get my gar in with no complication. I also would bring to your attention Claire Waterson who is one of the knowledgeable salesman / spent as much time that i needed to make the sale possible. Thank You So Very Much Richard P. Bertolino Sr. More

This would make my third Honda that I have purchased from Christine. From start to finish my experience was positive one. All my questions and concerns were addressed. Got my Accord2010 LXp exactly the wa Christine. From start to finish my experience was positive one. All my questions and concerns were addressed. Got my Accord2010 LXp exactly the way I wanted it in less then a week! Amazing!! I wouldn’t dream of buying anywhere else!! GREAT JOB!!! More

I had been searching for a new car and then decided to check listing for a used Accord EX-L instead to save money. I searched the web for the car I wanted and found exactly what I wanted listed in the cur check listing for a used Accord EX-L instead to save money. I searched the web for the car I wanted and found exactly what I wanted listed in the current inventory at the Honda Gallery. I called and spoke with Scott Boule who set up an appointment time with a sales rep for me that morning. I went in and was introduced to Zach Sullivan who walked me through the rest of the process. We sat and talked while someone brought the car around because Zach had had it freshly washed. We did a test drive to my husband's office nearby so he could see the car and sit in it and talk to Zach as well. Zach offered to drive our trade in back to the dealership while I went on a longer test drive. By the time I got back he had my trade in value calculated and it was very generous. They reduced the price from the already lowered internet special price and I went ahead and made a deposit on the car. Due to illness, the Finance guy was out the day I wanted my "new" car, so Zach faxed all the paperwork to my financial lender and took care of other things outside of his job duties. When I arrived that night to drop of the check and pick up the car, a finance director had come in to provide the paperwork support, which was great so I didn't have to wait. Because of the speed of the process, I forgot a few things and Zach was right there to step in and make adjustments and take care of everything. He is very laid back, professional and attentive. I have never owned a Honda before but when we replace our minivan, I will return to work with Zach again. I have read other reviews here and I am reviewing Zach more than the whole dealership but he was superb. Scott Boule was also very nice and worked with Zach to make great things happen for me. More

My girlfriend and I went to the Honda Barn to buy a new 2009 CR-V AWD LX. We visited the showroom and met with their lead salesman, Douglas Call. Doug took us for a test drive and delivered his standard 2009 CR-V AWD LX. We visited the showroom and met with their lead salesman, Douglas Call. Doug took us for a test drive and delivered his standard sales pitch, which we thought was tasteful yet a bit intrusive. Mr. Call then brought us back to his desk to discuss a potential deal. His initial offer was basically $300 less than the MSRP, and he explained that if there were any wiggle room it would be "hundreds, not thousands". We immediately got up, thanked Doug for his time and went on our way. Doug then called back a day later and left a voicemail saying he could slash the price by about one thousand dollars. We had already visited numerous dealerships with better offers, but we decided to give Honda North an attempt to better the other proposals. I delivered the parameters to Doug over the phone, he spoke to his sales manager and delivered terms to our liking. I asked Doug specifically if the light blue CR-V was in stock and he stated "We have it here, come in!". We drove back down route 28 to the Honda Barn and low and behold, the car was not in stock. Doug explained that the color code in the computer had recently changed and he thought the light blue was coded BS, which is now royal blue. We were upset, yet gave Doug the benefit of the doubt and let him order the car from another dealer. He then ran our credit and showed us our monthly payment, which was circled on an excel spreadsheet printout. We agreed and submitted a down payment via credit card. Mr. Call stated that the car would be delivered in a few days and to come back upon his phone call. Two days passed and Doug phoned us to come in, finish the paper work and drive away with our new CR-V. We drove back down route 28 to the Honda Barn and Doug was dealing with another customer so he directed us to a sales manager named Doug Alexi. Mr. Alexi sat us down in a wood paneled office and showed us a sheet with add-ons and what the payments would be if they were tacked on. Low and behold the payment Honda North had on file was significantly higher than the circled figure on Doug's spreadsheet. I politely expressed my discourse with the disparity and asked Mr. Alexi to call Doug in the office to reconcile the diffrence. At that time, the sales manager in the adjacent office started yelling about how it was clear that we had initially stated we'd pay the sales tax. This was false as Doug had explained that our down payment covered sales tax, along with any other fees associated with the deal. I explained this to the manager who was yelling, his name was John Fraifer. Mr. Fraifer irrationally belittled my girlfriend and I, while stating that we had no idea what we were talking about and then renegged on the deal. Mr. Call came in to mediate, and acted as if he didnt know how the original payment was calculated and what made up the difference. We left the showroom and my girlfriend was in tears due to Mr. Fraifer's attitude, demeanor and lack of respect for our business. I graduated with an MBA (finance concentration) from a highly regarded business school and Mr. Fraifer was SURE we had no clue how the process worked. Finally, the next day I reached out to the General Manager, Adam Silva. I explained to Mr. Silva what had happened the night before and he politely stated "I have some problems downstairs." He then layed out a deal that was beneficial to the both of us, and promised to personally supervise the signing. He apologized on behalf of his staff, especially for Mr. Fraifer's behavior and ensured our business was his top priority. We went in that night, met with Mr. Silva and he walked us through the process step by step. We drove away satisfied, yet weary of doing any further business with the sales department. My honest recommendation is that Honda customers should do business with another location and stay far away from Honda North as long as John Fraifer and Doug Call are employed by this dealership. If it weren't for the professionalism of the General Manager, Honda Barn would not have received my business. Aside from our interaction with Adam, this was by far the least professional business negotiation I have ever been apart of. More