Route 128 Honda

Hey guys! First of all let me start by apologizing for not remembering everybodys last names...sorry! I would like to say how very happy we are with our Buick Rainier..it is running beautifully. Thank yo not remembering everybodys last names...sorry! I would like to say how very happy we are with our Buick Rainier..it is running beautifully. Thank you for all your attentiveness,knowledge,guideance and over-all kindness throughout this very nerve-racking proceedure that is, buying a car!You all made it a very easy, aggrivation-free and very fun experience! I particularly liked the way you all helped out in your own way and added a family like atmosphere to all our visits. From the beautiful Nicole at the front desk,the handsome show room staff(and you all know it!!!)who knew exactly what they were doing!!!,the people in Service for taking care of the mechanics of our car, to the very distinguished Finance guys who walked us through all the numbers with much patience! Thank you! Our girls love their new ride and are very happy we stopped at your Honday Gallery! All in all, we now consider you our family's"Car Dealers" and look forward to doing business with all of you again. A special Thank you to Chris Kellerher, for making sure this car was safe enough for HIS OWN daughter first!!!! We appreciate your thoughtfulness and kindness,one parent to another!Our daughters thank you too! I recommend Honda Gallery in Reading,Ma. to anyone wishing to experience a "personalized" approach from the staff, in purchasing a car,no matter what the make. You will be treated with kindness and the utmost respect, which will continue well after you have left the lot. Thank you again for everything! With much respect and appreciation, Sunday,Nepheli,Natalia and Anthony Beos. More

We recently bought a used Honda CR-V here. Everyone we worked with were amazing. We had had a negative experience with sales associates at Subaru of Wakefield, so it was refreshing to have numerous Honda worked with were amazing. We had had a negative experience with sales associates at Subaru of Wakefield, so it was refreshing to have numerous Honda staff willing to take the time to work with us to find what we needed. Can't say enough good things about them! More

It is becoming all to rare these days to find an employee that goes to such great lengths to satisfy a customer. I wanted to express my appreciation for the excellent service Chris Kelleher provided me when that goes to such great lengths to satisfy a customer. I wanted to express my appreciation for the excellent service Chris Kelleher provided me when I was purchasing my new Element. Thank you, Chris. More

I went in to your dealership yesterday with a plan of getting new car and actually that was the worst experience of customer service I’ve ever experienced in my life. I was very serious about getting new getting new car and actually that was the worst experience of customer service I’ve ever experienced in my life. I was very serious about getting new used car. One of your sales people help me right away he's name was Gio I believe he was new there. Everything went good we went on a test drive of a 2008 Accord EX-L V6 with 41000 miles on it I really like that car. Then we went inside and we were talking money. I wanted to trade in my car and get this one for 350-400 dollars a month without any money down. I think it was reasonable price Gio went out back and came back with one of the managers and asked me if car was in 350 dollars range would I buy it today and I said YES! Then they both went out back. Gio came back and said the payments would be around 430-440 dollars a month. So we decided to check my credit and come down with real numbers. So the manager came back with printed piece of paper and that car would be $460 with $1000 money down i would only get only $7500 for my trade in (I have negative equity on my trade in). I said I was looking for something around 380 dollars range and that when it went down. That manager so called said if I put 2000 dollars down we can get to 430-440 which is kind of ridiculous. He wanted me to be very flexible but nothing from the dealer. I didn't say that thought. We were trying to look at the numbers but that manager (I don't know his name) stand up threw his pen at the table said thank you for coming in sarcastically and walk away. I said wow you don't have to rude about it. So he decided to come back and told us that HE WASTED ENOUGH TIME WITH YOU!!!! and walked away. We decided to talk to General Manager however he wasn't that nice either. He said that he is going to address that issue and we would have to be in 450 dollars range anyway. I know what means address issue means. I think to make a deal you need both parties to be more flexible. And I was going to be. I really wanted to make a deal with your dealership. He didn't give me chance to think about it. Since it is the worst experience of my life. I bought couple Honda's already and always both parties where flexible and able to make a deal. I'm planning to file a complaint to BBB and write reviews tomorrow to as many pages as I CAN TO MAKE SURE EVERYBODY KNOWS HOW BAD CUSTOMER SERVICE AT THIS DEALERSHIP IS!! I'M VERY UPSET AND I WILL TAKE TIME TO DO THAT. I HOPE THAT PERSON IS NOT ABLE TO SERVE ANY MORE PEOPLE AT YOUR DEALERSHIP. My brother and my mother are also shocked as they were with me. More

My husband and I visited the Honda Gallery to look at and see if there was anything that I might like. We had previously visited both a Toyota and a Suburu dealer. When we walked in, we were pleasantly greet see if there was anything that I might like. We had previously visited both a Toyota and a Suburu dealer. When we walked in, we were pleasantly greeted and referred to Chris Kelleher to help us out. Chris introduced himself with a friendly smile and gave us the time we needed. He was very knowledgeable, polite, courteous and completely understanding of our needs...he was extremely patient, pleasant and always a gentleman. Chris was never pushy or outspoken or condescending in any way and he made every effort to make our car buying experience the best from beginning to end.....and it was. He made sure that all of our questions were answered and that we were completely happy with our purchase....and we are....I love my Honda Pilot!! We would never hesitate to return for future purchases and would definitely recommend this dealership. We would highly recommend Chris Kelleher!! More

Just purchased a new Pilot. The dealer did not have the exact vehicle we wanted. Chris Kelleher searched, negotiated and FOUND, exactly what we wanted. Everyone at Honda Gallery was courteous and respect exact vehicle we wanted. Chris Kelleher searched, negotiated and FOUND, exactly what we wanted. Everyone at Honda Gallery was courteous and respectful at all times. This was, by far, the most positive experience I have had with an automobile dealer. Great job, Honda Gallery! More

I recently purchased a certified Accord at this dealership. I experienced a couple of concerns after a few weeks. One of which, at a usual dealer, I normally would have had an issue with resolvin dealership. I experienced a couple of concerns after a few weeks. One of which, at a usual dealer, I normally would have had an issue with resolving Everyone I dealt with, from the lot attendant, sales and service, during the sales and problem resolution process, went out of their way to insure that any concern I had was addressed to my satisfaction. I don't know, what else to say, except that I would highly recommend this dealership to anyone who likes to be dealt with honestly and professionally. More

Honda gallery was terrific in making me like they where not going to give me the usual pressure routine as most other dealers attempt to do. Home Gallery had a great staff to get my gar in with no compl not going to give me the usual pressure routine as most other dealers attempt to do. Home Gallery had a great staff to get my gar in with no complication. I also would bring to your attention Claire Waterson who is one of the knowledgeable salesman / spent as much time that i needed to make the sale possible. Thank You So Very Much Richard P. Bertolino Sr. More

This would make my third Honda that I have purchased from Christine. From start to finish my experience was positive one. All my questions and concerns were addressed. Got my Accord2010 LXp exactly the wa Christine. From start to finish my experience was positive one. All my questions and concerns were addressed. Got my Accord2010 LXp exactly the way I wanted it in less then a week! Amazing!! I wouldn’t dream of buying anywhere else!! GREAT JOB!!! More

Do not go to this dealership!! This dealership has committed a warranty breach, is highly unprofessional, and has absolutely no concept what_so_ever of customer service. Since week one of owning m committed a warranty breach, is highly unprofessional, and has absolutely no concept what_so_ever of customer service. Since week one of owning my new '09 Honda Accord Coupe (which I purchased at Herb Chambers, Boston), I've experienced nothing but problems. The car is basically one big tin can and plenty of other 8th generation Accord owners can attest to that! From the squealing brakes, to creaking/metallic ticking in the rear deck, peeling paint on the front bumper, brakes pulsating from stopping at higher speeds, squeaks and rattles, to a steering wheel shimmy and vibration throughout the car at highway speeds, this car is just one big mess! The reason why I bought a new car was so I wouldn't have to worry about car problems, at least for the next several years. Boy was I wrong! I am convinced that Honda is HIGHLY overrated. Although this is my first (and will be my last) Honda, considering their reputation it appears they are really starting to cut corners and have basically molded themselves into like your typical U.S. car manufacturer.Keep in mind that I had traded in my brand new 09 Honda Civic with only 900 miles for my Accord because I had been experiencing a number of problems with that car as well. Because I thought I had a bad egg and to prevent any hassle, I decided to just trade it in while I could and ended up getting a good deal on an Accord. Taking a drastic measure like trading in a new car, you'd think things would finally be settled. I just ended up trading one nightmare in for another! Anyway, to make a long story short, this dealership was one of several that had made a number of failed attempts to fix my car. They were unsuccessful at resolving any of the issues! And considering their weak effort, there was no surprise. Upset and exhausted from dealing with my situation over a course of 6 months and not getting anywhere, I ended up hiring an attorney. Even with a case open, the car manufacturer could still communicate with me to effectuate current repairs. I had left numerous messages with Adam, including voice and email, all to never get a response from him. I finally got in touch with him after a month and he basically said that "he was waiting for a Honda rep to get in touch with him to see what their course of action should be." In other words, I had been "flagged" and Adam decided not to help me and honor the warranty because either 1) he didn't want his dealership to be further involved in the case or 2) was instructed by Honda not to attempt to fix my car any further as that would produce further evidence. After briefly discussing my case with Honda, I ended up getting it out of him that he didn't want to help me because I had said several weeks prior in a voicemail that he and his dealership had been completely useless in that they didn't help me whatsoever with my car. So, instead of addressing an understandably upset customer and concerns he hung up on me and has been ignoring my service requests since. I ended up getting in touch with his senior, Al, and after my highly unpleasant phone conversation with him, I could understand why Adam behaves the way he does because his boss is just as unprofessional and careless. At this point, I am pushing my case further and as to why Adam and Al didn't want to address the issues with the so-called "flagship" model I had purchased from Honda - well - they will just have to answer that to the judge. More