Route 128 Honda

Price concern Fixed car fast. good job, helpful service advisor, but...i felt overcharged at checkout. $800 + for a starter seems way too high. Not inclined to ret Fixed car fast. good job, helpful service advisor, but...i felt overcharged at checkout. $800 + for a starter seems way too high. Not inclined to return for other recommended services because of cost to install starter. It seems to me that car dealers would increase service business volume, if they lowered prices. I think people would rather go to dealers for service to get specifically trained mechanics and genuine parts but service rates are too high. I'm still not convinced that the price i paid was correct. The part was all over the internet for about $100. I wish someone would look into this. More

Attentive Listening and Responsiveness I have a physical disability and, therefore, have specific needs to ensure I am able to easily get in and out of the car. Jordan Shane listened caref I have a physical disability and, therefore, have specific needs to ensure I am able to easily get in and out of the car. Jordan Shane listened carefully to what I said I needed and he was observant about what I struggled with. Having full knowledge of the car's functionality, he made helpful suggestions that made a huge difference in my comfort and ease with the HR-V. Jordan, thank you for the generosity of your time and personalized attention! I then worked with Mike in the Finance Dept. who was warm, friendly and very knowledgeable about explaining the financing options and making the paperwork process as simple as possible. Greatly appreciated! More

patient and knowledgeable about all my concerns. My sales person patiently sat with me a considerable amount of time explaining all the technology of the new 2019 Accord 2.0. as compared to my 2012 A My sales person patiently sat with me a considerable amount of time explaining all the technology of the new 2019 Accord 2.0. as compared to my 2012 Accord. I am an older senior person and require a little more instruction and hand holding. All the Honda employees I met when I visited the show room on several occasions were friendly and helpful. Thank you More

Danny from the Service Department brings excellent customer service to another level! He is friendly, cordial, knowledgeable and very professional. I 100% trust his guidance. customer service to another level! He is friendly, cordial, knowledgeable and very professional. I 100% trust his guidance. More

Good services; reasonable waiting time; simple process; clean waiting area; good explanation on service details; very quick check out; no drama; overall the experience is good. clean waiting area; good explanation on service details; very quick check out; no drama; overall the experience is good. More

Service Department Ed Wallace, service manager resolved discrepancy from another dealership north of Reading, who quoted $2300 repair to fix a horn or trade in 2011 Ho Ed Wallace, service manager resolved discrepancy from another dealership north of Reading, who quoted $2300 repair to fix a horn or trade in 2011 Honda with 111k mileage. They also disengaged the horn wiring from the steering wheel chasie which prohibited obtaining a sticker. They never never checking wiring, fuses, or questioning why paper was wedged under steering wheel they said poor workmanship was the reason for the problem and refused to repair. My son admitted to placing a piece of paper to stop the horn from going off while driving but still should not have resulted in pulling apart wiring around the steering wheel. I called Prime, speaking with Ed relaying all events. He carefullly reviewed the paperwork, kept my dander down, had technicians put their heads together for a solution. I had the car back by the end of the day. The problem was that a small spring came off the horn mechanism, there was no need to replace any airbag casket. The oil change and sticker was processed and I am good for another 12 months with my CRV. This is customer service and going the extra for retention. I will be back. Thanks Ed! More

our sales representative Lindsey was great, she was extremely accommodating to my parents who were uncertain on what they wanted. However her manager that we spoke with to conclude the sale was extreme extremely accommodating to my parents who were uncertain on what they wanted. However her manager that we spoke with to conclude the sale was extremely pushy when it came to the vehicle warrantee which we felt was over priced. More

Great Service Nichole does an outstanding job, extremely helpful and knowledgeable, couldn’t ask for better service. In addition Nichole is trustworthy, makes great Nichole does an outstanding job, extremely helpful and knowledgeable, couldn’t ask for better service. In addition Nichole is trustworthy, makes great suggestions and executes. More

Arrived for scheduled appointment and waited over an hour for an oil change only. People who came in after me and left before me. Told when asked it would be right out. That was 15 mins ago and still no car. for an oil change only. People who came in after me and left before me. Told when asked it would be right out. That was 15 mins ago and still no car. Very disappointed seeing I got a call yesterday to come in for 1030 instead of my previously scheduled 1pm appointment More