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Route 128 Honda

Reading, MA

4.3
1,538 Reviews

88-98 Walkers Brook Dr

Reading, MA

01867

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Showing 1,538 reviews

December 20, 2019

Great service from beginning to end. Chuck in Parts went above and beyond when ordering the parts I needed. Everyone that I dealt with was professional and friendly. Highly recommended dealership! More

by Asleepatthewheel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Galella , Ed Wallace, Michele Canan, Danny Ventura
Dec 23, 2019 -

Route 128 Honda responded

We're happy to see that our team has provided a great experience from start to finish. Thank you so much for recommending Prime Honda 128 - we are grateful for your business!

December 19, 2019

Very friendly and knowledgeable reps who are interested in helping you service your vehicle properly. I don’t ever feel as though I’m being sold something I don’t need. Goods folks all around. More

by Dr James
Recommend Dealer
Yes
Employees Worked With
Kyle Quinn, Michele Canan
Dec 20, 2019 -

Route 128 Honda responded

This feedback means so much to us! Thank you for trusting Prime Honda 128 with your vehicle. We are glad to have you as a customer.

December 18, 2019

We worked with Chris at Prime Honda and he was great. He was informative and really well humored. When we had questions he took time to find out and really learn us up. Test drives were solid and we got a g More

by Moriarty83
Recommend Dealer
Yes
Employees Worked With
Jeremy Kelley, Chris Nelson
Dec 18, 2019 -

Route 128 Honda responded

It's wonderful to hear that Chris earned your five stars with his no-pressure service! We especially love that you felt comfortable during your time with us at Prime Honda 128. Thank you for trusting us with this purchase!

December 18, 2019

Very please with the service the people are very nice i didn't after wait long I would recomend the dealership to friends and anyone. More

by cosmo
Recommend Dealer
Yes
Employees Worked With
Michele Canan, Chuck Shaw
December 18, 2019

I think someone forgot to wash my vehicle . I was told it would be ready right after the complimentary wash, but the vehicle was never washed and was returned to me dry and dirty. That’s fine, just don’t te More

by guygemellaro
Recommend Dealer
Yes
Employees Worked With
Scott Carleton
Dec 19, 2019 -

Route 128 Honda responded

I'm sorry for the mixup on our end here. If you're still interested in a car wash, please give me a call and I'd be happy to take care of this for you. Our apologies and thank you for the feedback! Ed Wallace - Service Manager - 978-222-1146

December 16, 2019

No pressure. Accommodating and very friendly staff. Erick Joseph our client advisor was great. From start to finish the process was easy. I knew what I wanted and they delivered exactly what I wanted More

by clintonannmarie
Recommend Dealer
Yes
Employees Worked With
Erick Joseph sales
Dec 16, 2019 -

Route 128 Honda responded

Thank you so much for your 5-star review of Prime Honda 128! We are so happy you had a good experience working with Erick. We pride ourselves on creating a no-pressure sales environment, so thank you for mentioning that in your review! Safe travels!

December 14, 2019

I had an overall pleasant experience. Everyone was friendly and always greeted me as I entered the dealership. Erick was extremely helpful and knowledgeable which made my car buying experience that mu More

by vvacevedo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Joseph
Dec 16, 2019 -

Route 128 Honda responded

Nothing makes us happier to hear that our guests are enjoying their time with us at Prime Honda 128! Thank you for the many compliments of Erick and our team. We hope that you are absolutely loving your new vehicle.

December 13, 2019

went in for a routine oil change and sticker. i also mentioned an issue with fuel efficiency i was having and an historical issue. service found the root of the problem, fixed it, and i was still out of More

by eb
Recommend Dealer
Yes
Employees Worked With
Kyle Quinn (5 stars), Michele Canan
Dec 13, 2019 -

Route 128 Honda responded

Thank you for the review! We are so pleased to hear that our service team here at Prime Honda 128 was able to help you out quickly and efficiently. We are looking forward to working with you again!

December 12, 2019

No car problem too small. Though I had trouble reaching the Service department by phone (called and left message twice), online, same-day appointment scheduling was a breeze. N More

by Mary Kay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Carleton
Dec 13, 2019 -

Route 128 Honda responded

It was our pleasure, Mary Kay! We are so glad that our team could assist with our car's audio system. Thank you as well for sharing this feedback so we can provide the best service to our guests. Have a great weekend!

December 08, 2019

Great experience and great customer service! I was really worried about getting a car since the last time was 10 years ago. Gesse and Jeremy made it easy and were great to work with. Gesse even p More

by Erin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gesse Lieuoure, Jeremy Kelley
Dec 09, 2019 -

Route 128 Honda responded

Erin, thank you for the review! All of us here at Prime Honda 128 are so pleased to hear you say that you love your Honda Fit! Gesse and Jeremy are both fantastic, and we will be sure to share your kind words with them. We are looking forward to seeing you again!

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