Route 128 Honda

Good service, service consultant explained really well. However I had to wait close to 4 hours to get oil and brake replacement service. First half hour I had to simply wait on the car before service c However I had to wait close to 4 hours to get oil and brake replacement service. First half hour I had to simply wait on the car before service consultant to checkin. Could have been better. More

My experience with 128 Honda was excellent. I was promised my car by 3 pm and it was done on time I was promised my car by 3 pm and it was done on time More

I had a great rep, Chris, who gave me multiple scenarios on pricing for various cars. I eventually leased a CRV. This will be my 1st time leasing. Pickup tomorrow!! on pricing for various cars. I eventually leased a CRV. This will be my 1st time leasing. Pickup tomorrow!! More

The people are nice, but the service was problematic because from the gecko, they would not accept the warranty for a free oil change because my car was at 20% rather than 15%. We had the car in for a r because from the gecko, they would not accept the warranty for a free oil change because my car was at 20% rather than 15%. We had the car in for a recall, and the plan was to get it done all at once, but this was not allowed. On top of this when we got the review back they wanted $75 for a $15 filter that they said was dirty and then $160 to clean the system. The car is less than a year old. After we picked up the car, they offered to check to see whether they would honor the warranty, but it was too late for us. We needed the car back. We were very disappointed with this service. We love our Honda CRV and people were nice, but we’re not sure we would recommend the service if it’s done this way. On top of that originally they lost the insurance on the tires and the wheels that we had paid for and we had to go through a process for them to find that paperwork. We love it for this to be better next time since we now have to bring our car in again for the oil change. More

Was a new customer and they quickly responded and resolved a complex set of problems. resolved a complex set of problems. More

John Bruno JJ and owner Dan were great! They continually remind you the customer comes first They continually remind you the customer comes first More

Execelente vendedora muito atenciosa e gentil. Recomendo muito a Alane para realizar o seu sonho do carro novo. Recomendo muito a Alane para realizar o seu sonho do carro novo. More

The service advisor, Kristina explained everything in detail and gave an estimate. Pickup and delivery service was excellent. detail and gave an estimate. Pickup and delivery service was excellent. More

As always great service and attention by Honda especially Nicole Michaud. Love the quick update and approval process via text as well. Nicole Michaud. Love the quick update and approval process via text as well. More

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