Back

Route 128 Honda

Reading, MA

4.3
1,541 Reviews

88-98 Walkers Brook Dr

Reading, MA

01867

Directions

By Type

Showing 1,541 reviews

August 02, 2019

Maintenance I had a great experience with this dealership. They gave me a ride home and then back to the dealership with no hassle. I will go back to this dealers More

by SATCHMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Michaud
Aug 02, 2019 -

Route 128 Honda responded

We appreciate you taking the time to leave Prime Honda 128 a review! It's wonderful you had a great experience with our team and we certainly look forward to working with you again soon. Have a great day!

July 30, 2019

Humming noise Great customer service. Hectic as the morning was everything was accomplished in orderly fashion. Good explanation of work needed and price negotiat More

by Button up
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Shaw
Jul 30, 2019 -

Route 128 Honda responded

We are so glad to hear that you drove home from Prime Honda 128 a satisfied customer! It means a lot that you would take the time to write us a fantastic review. Thank you for your business and your support!

July 29, 2019

Christine is the best I pulled in randomly hoping to get an oil change and Christine got my car in right away. The car was done quicker than I expected and Christine had m More

by J0EBEAR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Gallella
Jul 29, 2019 -

Route 128 Honda responded

Thanks for coming to Prime Honda 128 for your oil change! We love to hear that Christine got it taken care of in such a short time. Our team will be here to help with all your future auto service needs!

July 21, 2019

Amazing Service! I bought my first car here the other day and the employees couldn’t have bern more helpful. Herve in particular was so nice and patient with me and my More

by cksudbay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herve Pierre-Louis, Michele Canan
Jul 22, 2019 -

Route 128 Honda responded

We love seeing reviews like this and knowing that you had an excellent car shopping experience. Thank you so much for recommending Prime Honda 128!

July 18, 2019

AC replacement Everyone very helpful and nice. Scheduled service appointment online on Monday, got car in by Thursday. Had car back by Friday. Worked with Chuck. H More

by Sue G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Shaw
Jul 18, 2019 -

Route 128 Honda responded

Thank you for the excellent review of Prime Honda 128, Sue! It's our goal to make every service appointment completed in a timely manner and I'm pleased to know we came through for you. We appreciate your positive feedback about Chuck and we look forward to working with you again soon!

July 13, 2019

Dead battery Local Honda dealership in Burlington refused to take me even though closest to me (3 miles away) when I called at 1pm. Called Prime Honda 128 and the More

by Turido
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Front desk young lady didn’t get her name. , John Trearchis
Jul 15, 2019 -

Route 128 Honda responded

We are so glad that our team was able to assist with your battery replacement and get you back on the roads so you could enjoy your weekend. Thank you for the kind words about John!

July 11, 2019

Love PRIME HONDA READING Every time i go there I get great service, my car is left spotless and they answer all my questions... I had an appointment and greeted and taken care More

by Honda62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot name but very nice
Jul 12, 2019 -

Route 128 Honda responded

It makes us smile to hear that you've received consistently excellent service from the team at Prime Honda 128! Thank you so much for the rave review. We will see you next time.

July 11, 2019

Great customer service! Today I bought a civic at prime Honda 128. Abe was our salesman and he was excellent. I highly recommend shopping for your next car here! More

by Donovansk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al dayaa, Abe
Jul 12, 2019 -

Route 128 Honda responded

Donovan - Congratulations on your Honda Civic! We are so glad that Abe delivered excellent service and earned your business. Hope to see you back at Prime Honda 128 for your first oil change.

July 02, 2019

Bad experience Very poor service. I had an a appointment at 11:30 cleary states State Inspection I get there at 11:15 and they tell me 3 cars in front of me and the More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure for he never introduced himself both times I went in.
Jul 17, 2019 -

Route 128 Honda responded

Mark - I apologize for the delay and confusion surrounding your recent visit. Clearly there were mistakes made on our end but I can assure you that this isn't the typical experience of our guests. I hope that you consider giving us another chance to impress you. Don't hesitate to give me a call if you'd like to discuss this further. Thank you, Ed Wallace - Service Manager - 978-222-1146

June 28, 2019

Great service I had excellent service at Honda Prime in Reading. Nicole was my service representative. She was very professional, listened to all my concerns and More

by Bobf@2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Michaud
Jun 28, 2019 -

Route 128 Honda responded

Thank you for your review of Prime Honda 128! Customer service is so important to us and I'm happy to read Nicole proved that to you during your recent service appointment. We hope you will consider visiting us again and thank you for your support!

...
40
...