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Route 128 Honda

Reading, MA

4.3
1,541 Reviews

88-98 Walkers Brook Dr

Reading, MA

01867

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Showing 1,541 reviews

June 27, 2019

Great experience This dealership is so awesome. All of the staff were friendly and helpful. There was no pressure, all of my questions were answered. Great location, r More

by APike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The finance team, of course! AD and B Hurd, Chris Nelson
Jun 27, 2019 -

Route 128 Honda responded

It's wonderful to hear that you had a great car-buying experience with us at Prime Honda 128! We are delighted that you drove home in the right car at the right price. Thank you for taking time out of your day to share your story and commend our team.

June 21, 2019

Car buying made easy Coming in we had a budget and when we told Adolfo what our budget was and the type of car we wanted he found many cars in the our price range. He wasn More

by Josh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adolfo Cabrera
Jun 21, 2019 -

Route 128 Honda responded

Hi Josh! Thank you for your review of Prime Honda 128. It's wonderful to read that Adolfo made your car-buying experience easy and enjoyable-that is our goal! I hope we see you again soon and thank you for your business!

June 18, 2019

Rob has a customer for life Rob is hands down a great person to work with. Makes the process easy with no pressure sales. Great guy and fun to work with. He works with you and fo More

by El Honda Hefe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Giovannucci
Jun 18, 2019 -

Route 128 Honda responded

This is great to read, thanks for the review of the support you received from Rob. And thanks for choosing Prime Honda 128!

June 16, 2019

Great experience for a purchase We purchased a used CR-V and had a great experience. Easy to work with, friendly, and most of all professional. Herve was extremely knowledgeable an More

by Marianne Cohen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herve Pierre-Louis
Jun 17, 2019 -

Route 128 Honda responded

Hi Marianne! Thank you for your review of Prime Honda 128. I'm happy to read about your car-buying experience with our team, especially with Herve! I hope you are enjoying your Honda CR-V and we look forward to working with you again soon.

June 14, 2019

Service Department Excellent Customer service by Nicole Michaud! She explained everything clearly and checked in with details while I waited. I especially liked her text More

by GigiK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Michaud
Jun 14, 2019 -

Route 128 Honda responded

We love to hear that Nicole earned your business with her communicative service. Thanks so much for giving Prime Honda 128 a chance, we look forward to assisting you next time!

June 11, 2019

New tire Great service from initial phone call to service dept to new tire to departure. Always a pleasant experience! TV was too loud though:) LOL OMG More

by chuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Michaud, Ed Wallace, Michele Canan, Chuck Shaw, John Trearchis
Jun 12, 2019 -

Route 128 Honda responded

Hi Chuck - We appreciate your continued support! Thanks so much for the feedback about your recent visit with us.

June 06, 2019

Won’t return calls or refund my money Purchased a Honda Pilot in January 2018, traded it May 3rd 2019 for a Kia Telluride. Went to the Honda dealership with documents in hand on 5/6 to ask More

by LoveMyTelluride
Customer Service
Recommend Dealer
No
Employees Worked With
Brad Hurd, Jeremy Kelley
Jun 21, 2019 -

Route 128 Honda responded

I'm sorry to see your refund has been delayed. We are at the mercy of the extended warranty company to process refunds, but that is no excuse for not returning your call and keeping you updated. I'd like to look into this but will need your name. Would you please reach out to me directly? Thank you, Jeremy Kelley - Sales Manager - 978-222-1149

Jun 22, 2019 -

LoveMyTelluride responded

I have sent you a detailed email, to the email listed on the Prime Honda 128 website, complete with my Facebook Review and information contained in my complaint filed with the Better Business Bureau. As I am sure you can understand, since my phone calls to date have been ignored, I prefer to have all communications in writing. Thank you.

Jul 01, 2019 -

Route 128 Honda responded

I do understand and will search for your email to see how I can help. Thank you, Jeremy Kelley - Sales Manager - 978-222-1149

June 05, 2019

Easy to work with I would recommend this dealer because they were very friendly and easy to work with. They were not aggressive or pushy at all!! Very pleasant. More

by Tina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad- Finance, Adolfo Cabrera
Jun 06, 2019 -

Route 128 Honda responded

Thank you for taking the time to recommend Prime Honda 128, Tina! We love that you received friendly service from our team. Have a great day!

June 03, 2019

Selvin is the man,very friendly and ready to help Selvin from sales is excellent,overall experience with dealership is good, I just have purchased new accord we shall see what future holds.I would re More

by Milan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Selvin Agueta
Jun 03, 2019 -

Route 128 Honda responded

Congratulations on your new Honda Accord, Milan! We are so glad that you enjoyed working with Selvin and that he earned your recommendation. Thanks so much!

June 01, 2019

An amazing experience Adolfo professionalisms was amazing . My father and I were lucky to have him help us along the way of buying my first car . As a first owner I was ner More

by bryanalbertor20@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adolfo Cabrera, Mark Schelfhaudt, Jeremy Kelley
Jun 03, 2019 -

Route 128 Honda responded

Thank you for your review of Prime Honda 128. Congrats on the purchase of your first car-very exciting! I'm glad that our team was able to be there for you during this memorable occasion. We appreciate your business and hope to see you again.

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