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Route 128 Honda
Reading, MA
1,538 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,538 reviews
March 21, 2019
Nicole was the most pleasant and helpful service advisor I h Nicole M is the most pleasant and helpful service advisor I have ever had She worked with me to be sure the work was covered by my extended warranty Nicole M is the most pleasant and helpful service advisor I have ever had She worked with me to be sure the work was covered by my extended warranty even though it did not show in your new computer system She has now entered into your system More
by Honda accord
Employees Worked With
Nicole Michaud
March 17, 2019
Excellent Salesman I currently own a 2010 Accord, purchased as CPO purchased at the Gallery (now Prime Honda 128). Today my wife and I stopped in with two objectives... I currently own a 2010 Accord, purchased as CPO purchased at the Gallery (now Prime Honda 128). Today my wife and I stopped in with two objectives... check out a possible replacement van for her, and consider a CR-V for me. Chris Nelson was our salesman, and he took all the time we were needing to answer our questions and set us up for two test drives. Chris was extremely knowledgeable about the vehicles we interested in, and when we decide to move forward, we will look for him. Dave and Diana More
by daveandtippy
Employees Worked With
Chris Nelson
March 16, 2019
In and out Dropped off the night before, was taken care of quickly and told because of the service being done, detailing may run through to the next morning, gla Dropped off the night before, was taken care of quickly and told because of the service being done, detailing may run through to the next morning, glad to know that up front. Car was ready when promised and looked great. Everyone was pleasant and thanked me for choosing them for service. Have always had a great experience there! More
by Sheen
Employees Worked With
Christine Gallella
March 16, 2019
Install underguard skies plate The staff was very helpful and friendly. They got what I needed done right away. Quality of work seems good. Pricing was okay but probably accurate. W The staff was very helpful and friendly. They got what I needed done right away. Quality of work seems good. Pricing was okay but probably accurate. Would have been nice to see if the old skie plate could have been fixed before installing the new one, but no biggie! More
by jjlosco19
Employees Worked With
Christine Gallella
March 15, 2019
Lack of Professionalizm Finance team was extremely inadequate. General Manager has not returned email as to status of my title. Management has messed up the financing an Finance team was extremely inadequate. General Manager has not returned email as to status of my title. Management has messed up the financing and the title and as a result the title cannot be located. This is the 3rd vehicle that I have purchased for the dealership. The first 2 vehicles no issues were identified. I cannot get a response from the General Manager Mark as to the status of my title. Stay away from this dealership. More
by not happy
Employees Worked With
Brendan Finnigan and Don McGurk, Mark Schelfhaudt
March 15, 2019
Excellent experience ST handle us the way we want to be treated. No high pressure. He knew the product and was detailed in his explanation. I know I can call on him if n ST handle us the way we want to be treated. No high pressure. He knew the product and was detailed in his explanation. I know I can call on him if needed for any help.🤩 More
by Hondacrv
Employees Worked With
Socheath. "ST" Tounvann, Jeremy Kelley
March 12, 2019
Purchased a Honda Accord Coupe Sales person GESSE LIEVORE , make sure you see him if you are looking for a car! Relly helpful and was there to inform me with everything. Great c Sales person GESSE LIEVORE , make sure you see him if you are looking for a car! Relly helpful and was there to inform me with everything. Great customer service and understandable. More
by Kevin Shijaku
Employees Worked With
Gesse Lieuoure
March 11, 2019
Very accomodating and very professional. Easy to work with.very professional.work was done even before they said it would be.i would recommend this dealership to a friend or anyone else for t Easy to work with.very professional.work was done even before they said it would be.i would recommend this dealership to a friend or anyone else for that matter. More
by Mt
Employees Worked With
Scott
March 04, 2019
Smooth process I first contacted both Tina and Philip via email, who gave me a great figure on a 2019 civic lease. Gesse, the salesman, was very informative and know I first contacted both Tina and Philip via email, who gave me a great figure on a 2019 civic lease. Gesse, the salesman, was very informative and knowledgeable about the vehicle and answered all my questions. Alex the finance manager was very helpful in getting all the documents finalized. I drove off in my new vehicle the same day as a happy customer. Thank you all for making it a smooth, quick, and pain free process! More
by HondaGuy
Employees Worked With
Gesse Lieuoure
March 02, 2019
Dreadful sales experience We had a DREADFUL experience at the Honda Gallery where we were distrspected, grossly low balled on our trade, and the car we were interested in was s We had a DREADFUL experience at the Honda Gallery where we were distrspected, grossly low balled on our trade, and the car we were interested in was sold from under us while we were IN negotiations to buy it - and they refused to explain why or how this happened. The sales manager (John) was rude, would not answer questions, double talked everything we asked, and was underhanded when evaluating our trade (trying to tell us the car had been repainted) going so far as insinuation the CLEAN carfax was wrong. Please, we were the only owners of that car and it had never been in a wreck. To make matters worse, we were not permitted to speak with the GM (he conveniently wasnt there) and when we sent an email to complain, we heard back nothing. I choose to spend my hard earned money at businesses that make me proud to associate with them. I refuse to associate with businesses that conduct themselves in an unethical manner. I found your sales managers – both John (he who refused to share his last name) and the other manager who sold the car to the other couple to be both unethical, underhanded, greedy, and sleazy. You don’t enter into good faith discussions to purchase something and then sell it to someone else. Your employees not only disrespected my wife and me, but also disrespected Chris and the hard work he put in to working with us. This sense of right and wrong is plain and simple, it is Business Ethics 101. It is because of behaviors exhibited by your employees yesterday that car salespeople and dealerships have such poor reputations. I drive past your dealership and service bays on a regular basis, and have even had my Accord serviced by your technicians. Because of the dreadful experience yesterday, I will continue to drive by, without stopping from now on, and take my business and dollars elsewhere. As I said above, I will also look for every opportunity to share my dreadful experience with friends and acquaintances so they know what kind of business practices your people use. We went to another area dealership that same day and had the EXACT OPPOSITE experience, We were treated with RESPECT, able to speak openly with the sales team, and purchased the exact same model/trim level car with fewer miles for the same ball park price. It is amazing how different 2 dealerships can be. Do yourself a favor and shop around More
by D3@lership
Employees Worked With
John the sales manager (he would not give us his last name), Mark Schelfhaudt
