Route 128 Honda

Lease with Herve Herve was super helpful, easy going and informative. He helped us find the right car for us and walked us through the lease process with no pressure. Herve was super helpful, easy going and informative. He helped us find the right car for us and walked us through the lease process with no pressure. Ask for him when you get there! More

Our hero She helped us when we were in a pickle. The service team was able to solve the issue behind a recurring problem with my car that other garages had fai She helped us when we were in a pickle. The service team was able to solve the issue behind a recurring problem with my car that other garages had failed to figure out. Thank you! More

GREAT TEN YEARS LATER I had purchased a used Honda in 2008 from HONDAY BARN, now called HONDA GALLERY in Reading MA. I still remember the great customer service I received I had purchased a used Honda in 2008 from HONDAY BARN, now called HONDA GALLERY in Reading MA. I still remember the great customer service I received from their staff. The car gave me more than my monies' worth. I just got sick of driving it so I thought I'd go to HONDA GALLERY to purchase another used Honda.. I was graciously greeted by the young lady at reception desk. Another gentlemen found me a "salesman". My sales representative goes by the name "S T". He was very attentive to what I was looking for in a car. While "S T" researched vehicles he showed me to the snack area where customers could enjoy coffee, hot dogs and popcorn. Such a treat! while waiting. We finalized my selection. Of note is that processing all the documents was a pleasure with their finance man. "S T" accompanied me to the service department and I met one of the service managers. It was a truly pleasant experience buying a car at HONDA GALLERY. More

A happy customer I was a bit nervous starting the search for a certified pre-owned CR-V, but Gabe Saad at Honda Gallery put me at ease right away. He's a gem! He was I was a bit nervous starting the search for a certified pre-owned CR-V, but Gabe Saad at Honda Gallery put me at ease right away. He's a gem! He was very friendly and courteous and really inspired a great deal of confidence in me. He understood what I wanted and helped me find a car I'm very happy with. On my first visit he showed me a very nice model that we took for a test drive, and I put a deposit on it so I could think about overnight. There was a little rattle so the sales manager and service manager came out to meet me, took it for a drive, diagnosed the noise assured me it was a minor issue that would definitely be taken care of. While it had many of the features I was interested in, it wasn't quite the vehicle I was hoping for. Gabe was very understanding when I called the next day to let him know, and we said we would keep looking at other cars that would become available. When I went back a few days later, Don McEwen remembered me from my earlier visit, came out to say hello and thanked me for continuing to shop with them. That spoke to me of the high level of customer service that I had already experienced in dealing with Gabe. I ended up buying the second car I drove and couldn't be happier. Alex Salcedo in the business office was very thorough in explaining all the documents that had to be signed to complete the transaction, and Christine in the service department was also pleasant to deal with in purchasing and installing new floor mats and getting the car inspected. I am a very satisfied Honda Gallery customer and appreciate the lengths everyone went to to leave me with impression I was treated very honestly and fairly. I will definitely let friends know how happy I was with Gabe and the rest of the team. More

Best experience I was so happy to work with Herve Pierre Louis. I came in with a pretty good idea of what i wanted, and he thoroughly & patiently explained the diffe I was so happy to work with Herve Pierre Louis. I came in with a pretty good idea of what i wanted, and he thoroughly & patiently explained the differences of the different models I was considering. The entire experience, dealing with the general manager and everyone was most rewarding, but especially Herve. He is simply awesome!!! More

Outstanding Service The service that we received here was outstanding bar none. Our agent, one Mr. Tounvann, received us with warmth and patience, doing well to foster a The service that we received here was outstanding bar none. Our agent, one Mr. Tounvann, received us with warmth and patience, doing well to foster a wonderfully positive experience, which is indeed a rare feat considering the oft negative connotations attached to such establishments. The level of professionalism on display here is exceptional, with the transition between each step of the process dovetailing smoothly into the next. More importantly, however, is the sense of familiarity, intimacy, and trust that was built in such a short span of time. Witnessing the care and respect with which Mr. Tounvann and Mr. McEwen addressed me and my family was truly phenomenal. More