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Route 128 Honda
Reading, MA
1,541 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,541 reviews
August 27, 2018
exceeded my expectations Hands down the most positive car buying experience I’ve had. From the sales person, to the manager, to the business manager, I experienced to notch c Hands down the most positive car buying experience I’ve had. From the sales person, to the manager, to the business manager, I experienced to notch customer service. I felt very well taken care of and not pressured at all. All team members were friendly, helpful and took the time and steps needed to exceed my expectations. Great inventory and straightforward approach to sales and service. This was a process I was dreading, and it ended up to be a great experience all around. Highly recommend. More
by JulieW
Employees Worked With
Herve Pierre-Louis, Giancarlo "Carlo" Giovannucci
August 25, 2018
Great Recovery After having a negative experience due to a misunderstanding My wife and I returned to the Honda Gallery the very next day in response to a call from After having a negative experience due to a misunderstanding My wife and I returned to the Honda Gallery the very next day in response to a call from Mark Schelfhaudt. . The staff at the gallery we met with couldn’t have been nicer. They explained the reason for the misunderstanding, which was more than plausible. Bottom line is we finished up leasing a new CR-V, and when the time comes for us to lease/purchase our next vehicle there is no doubt we’ll return to the Honda Gallery. In addition to the Honda Gallery staff we worked with noted below we’d like to include Alex Salcedo, Business Manager. More
by MaxMurph
Employees Worked With
Chan Sorm, Mark Schelfhaudt, Brendan Finnegan, Don McEwen
August 24, 2018
Great customer service Herve was great to work with from start to finish. He was very sincere and honest in his appraisal and was not at all high pressure in making the s Herve was great to work with from start to finish. He was very sincere and honest in his appraisal and was not at all high pressure in making the sale. I got a fair trade on my trade in and am very happy with my new car. MCyr More
by mcyr
Employees Worked With
Herve Pierre-Louis
August 22, 2018
Excellent service Gesse was great to work with. His customer service skills are best in class. He and his managers worked extremely hard to get me Into the car and pric Gesse was great to work with. His customer service skills are best in class. He and his managers worked extremely hard to get me Into the car and price I was looking for. Thank you guys ! More
by Abarcsa
Employees Worked With
Gesse Lieuoure
August 22, 2018
Customer satisfaction Robert Giovanucci is the best salesperson with whom I have ever worked! He is not pushy and really wants to assure that you are satisfied and get the Robert Giovanucci is the best salesperson with whom I have ever worked! He is not pushy and really wants to assure that you are satisfied and get the best deal possible! Due to line production limitations, the model I chose was unavailable and therefore was unable to buy a car. I would highly recommend working with him if possible. On a side note, the sales manager. Jeremy was easy to work with also and assured that I was leaving satisfied, which I did. More
by HondaGallery2018
Employees Worked With
Robert Giovannucci
August 22, 2018
Great Experience I had a great experience leasing my first car with Honda Gallery. Rob Giovannucci was extremely helpful from the beginning. He took me for my 2nd test I had a great experience leasing my first car with Honda Gallery. Rob Giovannucci was extremely helpful from the beginning. He took me for my 2nd test drive of the car and made sure that I knew all of its features. When it came to signing the lease, Rob was not pushy and was very patient. He left room for negotiation and I never felt like I was getting "duped". Overall great experience and I think I will be a customer for life! More
by Vicdhima
Employees Worked With
Robert Giovannucci
August 19, 2018
First time leasing a car and it was a great experience! From the moment I walked into the showroom at Honda Gallery, I was met with nothing but pleasant and genuine staff members who made my experience much From the moment I walked into the showroom at Honda Gallery, I was met with nothing but pleasant and genuine staff members who made my experience much better than I anticipated. Both my salesman, Brendan, and the manager, Jeremy, made my first leasing experience quite easy. They worked with my budget, listened to my questions and concerns, and (most importantly) did not pressure my decisions at all. I left driving a 2018 HR-V which I love. Additionally, the staff in the service area was also very friendly and helpful! Overall, I was completely satisfied with my experience and would absolutely recommend Honda Gallery to anyone! More
by kd20
Employees Worked With
Jeremy Kelley, Brendan Finnegan
August 18, 2018
BUMPY AT TIMES/HOWEVER THEY NEVER GIVE UP! NEVER! BOUGHT HONDA CIVIC 2DR COUPE (2016) THIS WAS A SHOW ROOM CAR PURCHASED FEB 15,17 UNFORTUNATELY, IT HAD SOME PROBLEMS. HOWEVER EVERY PROBLEM WAS ADDRES BOUGHT HONDA CIVIC 2DR COUPE (2016) THIS WAS A SHOW ROOM CAR PURCHASED FEB 15,17 UNFORTUNATELY, IT HAD SOME PROBLEMS. HOWEVER EVERY PROBLEM WAS ADDRESSED AND FIXED, FOR THE MOST PART! BEING HONEST THERE IS ONE MINOR PROBLEM WITH THE TIRE PRESSURE LIGHT! HOWEVER TO SHOW YOU ALL HOW GOOD THE SERVICE DEPARTMENT REALLY IS! THEY HAVE NEVER BLINK/ NOR QUICK ON TRYING TO FIX THIS PROBLEM! I WAS UPSET, BECAUSE OF SPECIAL TIRES ON THIS CAR! NO PROBLEM ED AND PARTS MANAGER TOOK CARE OF THE PROBLEM! THEY GOT NEW RIMS AND NEW TIRES TO FIT THE CAR! AGAIN YES I GET UPSET SOMETIMES, AND IT GETS BUMPY. HOWEVER THEY NEVER QUIT ON YOU! NEVER! SO I WOULD HIGHY RECOMEND THEM! NOTE:I DON’T UNDERSTAND WHY SOME POOR REWIEWS! I AM TELLING YOU GIVE THEM A CHANCE! YOU WILL NOT BE SORRY! EVERY TIME I GO IN, I AM TREATED LIKE FAMILY! I WOULD RECOMMEND ED AND THE SERVICE DEPARTMENT EVERY TIME! More
by TheBrick63
Employees Worked With
Nicole Michaud, Ed Wallace, Michele Canan
August 17, 2018
Great experience It was a great experience getting a vehicle from Honda gallery in reading. Adolfo was amazing, he was friendly and made the experience fast and smooth It was a great experience getting a vehicle from Honda gallery in reading. Adolfo was amazing, he was friendly and made the experience fast and smooth. I highly recommend this dealer. More
by Jackie121312
Employees Worked With
Adolfo Cabrera
August 16, 2018
Easy purchase of a great car I worked with Gabe Saad. He has a low pressure, high information approach which I appreciate. The car (a used Accord) is great and the price was a f I worked with Gabe Saad. He has a low pressure, high information approach which I appreciate. The car (a used Accord) is great and the price was a fair one. On the whole the transaction was smooth and for those parts that took a bit longer (it was a busy night when I picked up the car) he had warned me ahead of time so it was not a problem. The help from ST was also much appreciated when it came time to get the car inspected. More
by BostonJohnO
Employees Worked With
Socheath. "ST" Tounvann, Gabe Saad
