
Route 128 Honda
Reading, MA
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Major Rip Off Bought my 2016 Pilot from these clowns. Horrible experience. Totally unprofessional service department. Brought my Crosstour to them for a detail. Bought my 2016 Pilot from these clowns. Horrible experience. Totally unprofessional service department. Brought my Crosstour to them for a detail. Kept it the entire day and returned it with bugs on the grill and mirrors. Never detailed but charged anyway. Their solution? Free overpriced oil change. Nothing but arrogant service advisors and prices above what you can get elsewhere. My son contacted them, was promised a trade in value by some coward named Phil (internet sales manager). When he arrive Phil hid behind a desk and they lied about the trade value. A bait and switch claim with the Mass Attorney General's Office will follow this week. These people are sleazy. They will only do my warranty work and nothing else. Do yourself a favor and go someplace else to buy a Honda. More
Great Experience! Buying a car is never easy. At Honda Gallery we had a great experience, after shopping around at other places (and other local Honda dealerships) the Buying a car is never easy. At Honda Gallery we had a great experience, after shopping around at other places (and other local Honda dealerships) the service at Honda Gallery was far better. From a call to confirm the make, model, color, style we wanted to see was available to signing on the dotted line and everything in between, it was great. Herve was our sales consultant (we will absolutely use him again), he answered all of our questions, took us though everything, assisted with the dashboard set up when we took ownership and was overall really honest and helpful. More
Great experience! We started at this dealership to learn about the Pilot and CRV--Herve was so knowledgable and REALLY listened. We went to a few other dealerships to We started at this dealership to learn about the Pilot and CRV--Herve was so knowledgable and REALLY listened. We went to a few other dealerships to exploring pricing and Herve was by far the most professional and easy to work with so we wanted to buy from him. Herve listens, is not pushy and unbelievably helpful. He earned our trust and we felt we got the best price from him. More
Great experience getting our CRV Our salesman Dylan Proudfoot did a great job showing us the vehicle we were interested in and took the time to explain all the details and features. Our salesman Dylan Proudfoot did a great job showing us the vehicle we were interested in and took the time to explain all the details and features. We were able to purchase at a good price and drove our CRV home in 2 days. Dylan answered all of our questions and provided great customer service! More
Easy Experience My overall experience was easy. Herve was very knowledgeable and easy going during the entire process. My only complaint is the length of time spent My overall experience was easy. Herve was very knowledgeable and easy going during the entire process. My only complaint is the length of time spent in the dealership trying to finalize the remaining paperwork. While I understand the sales aspect and the negotiation timeline can be extensive and vary, once the deal was agreed upon, it should not take over an hour to sign paperwork and get financing underway. This part was very frustrating and overall the dealership can do a better job speeding up the process, especially since the hard part was over. You sold the car. More
WHAT A GREAT EXPERIENCE!! Herve was the first person to greet me as I entered the dealership. He had a very warm, welcoming personality, and did not seem like your cliche car Herve was the first person to greet me as I entered the dealership. He had a very warm, welcoming personality, and did not seem like your cliche car salesman. Herve was great to work with, very understanding to my needs, and did everything he could for me, with no pressure whatsoever. My Si rides like a dream and I'm beyond grateful that everything worked out the way that it did. Thanks Honda. Thanks Herve!!! More
Great customer service ! I recently visited this dealership for Presidents’ Day weekend/sale . Saying i was overly impressed is an understatement, from my sales person dylan t I recently visited this dealership for Presidents’ Day weekend/sale . Saying i was overly impressed is an understatement, from my sales person dylan to speaking to Carlo the manager was a wonderful experience . I hate going through the car process but they made it easy and were very informative , i am very happy with my exprience/purchase !!! More
worst place ever the car has a bunch of problems when you done the sales no one will answer your call specially the used car manager his the worse the car has a bunch of problems when you done the sales no one will answer your call specially the used car manager his the worse More
Wonderful experience We went to Honda gallery today mostly just to look. We walked in and met Herve Pierre Louis. He was immediately a friendly face and took us over to ta We went to Honda gallery today mostly just to look. We walked in and met Herve Pierre Louis. He was immediately a friendly face and took us over to talk. We showed him the car we wanted to look at and he got us outside. Test drive went great and we decided to run numbers. Not only did Herve give it to us straight, he then brought over Carlo to seal the deal. Carlo worked with us and got us exactly where we wanted to be. We went in to do the finance paperwork with eduardo and there were no surprises, still the exact numbers we discussed. We were surprised to drive off in our pilot today. We had an amazing experience and would highly recommend Herve and the team at Honda Gallery to anyone looking for a vehicle. More
Easy to work with without the nonsense I purchased a Honda Pilot here from Herve Pierre-Louis. I can not say enough good things about this man. He was very upfront and easy to work with. M I purchased a Honda Pilot here from Herve Pierre-Louis. I can not say enough good things about this man. He was very upfront and easy to work with. Mr. Louis was very knowledgeable about the product and was able to answer any questions we had. When I arrived he was very welcoming and friendly. I was given a fair price for my trade in and he was very upfront. I enjoyed he was able to communicate well and work out a negation without leaving and coming back several times. I would recommend him to all friends and anyone else looking to purchase a vehicle. More