Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Route 128 Honda
Reading, MA
1,538 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,538 reviews
February 14, 2017
Poor Customer Sales Service First, this dealerships Service Center is top notch and have always been terrific! Definitely the best! This review comes from leasing 2 cars from First, this dealerships Service Center is top notch and have always been terrific! Definitely the best! This review comes from leasing 2 cars from the sales department since 2013. It was the recent lease and the amount of time that has gone by for this dealership not to help me resolve my issue that I write this review. I recently traded in my wife’s civic for a new lease. One of the terms of the lease is the “Turn in Fee” which I made sure to address because this lease was going under my name, since my wife was back to being a full-time student. I was told by both the salesperson, who I worked with for the first lease, now second and the finance manager that I would not have to pay this fee because it was part of the “loyalty” shown by Honda. A few weeks later I receive a bill from Honda Financial for the turn in fee. I called my salesperson to address this issue. A week or two went by and no response. I get a call back after I left another message stating he would discuss with his general manager and get back to me. Again, I wait and have to call him for an update a few days later. This time I get the “my hands are tied” speech and there is nothing we can do you for you. I call the general manager and at first, he is unsure of who I am and that my salesperson did not address the issue to him. I explain everything and state let’s just add my wife to the car which he states they cannot do. He even tells me that this is a common occurrence especially when parents lease cars for their kids and when the lease is over and want to lease another car in their kid’s name, they come back asking why they are getting a turn in fee. This tells me that the dealership nor the salespeople are not doing their job communicating the points of the lease terms and agreement. So again, I get the “my hands are tied” speech and “we value you” speech and he is willing to refund give me half the amount of the turn in fee. I decline the offer because that was not the agreement I signed when leasing the new car. If he is willing to refund half, why not the full amount, just makes no sense. The GM then states he would call Honda Financial which he never did and 3 emails and 2 calls over the past month and still no response from him. I ended up paying the turn in fee because there was no way my wife’s credit is going to be affected by this dealerships mistake. My lesson learned, if its apart of the agreement and its money in your favor – get whatever that is in writing! I now understand why the dealership is so determined to have us fill out the surveys as quick as they want us to do. Simply put, they got you to buy the car and fill out a great survey and if anything happens after that, well they are a no show. Do yourself a huge favor and DO NOT fill out these surveys until you know for sure that everything works in your favor. Even if they tell you they “provided you great service and it’s the end of the month” I would wait until you get that first bill from Honda Financial to make sure everything on the bill, based on the agreement is correct. I will not be going back to this dealership in the future for any car purchases and I will definitely will not recommend to others. More
by PJH
Employees Worked With
Sales and General Management
January 29, 2017
Julie Campos is an extraordinary salesperson! Julie Campos is an extraordinary salesperson. She went above and beyond to make certain I had everything I needed and wanted. She is very kind and has Julie Campos is an extraordinary salesperson. She went above and beyond to make certain I had everything I needed and wanted. She is very kind and has excellent follow through! It was a pleasure to lease a car with Julie and Leo Araujo. More
by 4olneys
Employees Worked With
Julie Campos and Leo Ararujo
January 16, 2017
Great service with Carlo and Ricky who were both willing to help me find what I needed. They actually sat down and took their time to find a car at a price that wa with Carlo and Ricky who were both willing to help me find what I needed. They actually sat down and took their time to find a car at a price that was affordable. More
by Chris
Employees Worked With
Richard Carter, Giancarlo "Carlo" Giovannucci
January 12, 2017
Excellent Service and Great people to dealt with! This is my second purchase for 2nd brand new car at this dealer. Herve is an excellent salesman who’s nice and friendly, he knew a lot about car feat This is my second purchase for 2nd brand new car at this dealer. Herve is an excellent salesman who’s nice and friendly, he knew a lot about car features which helped me alot of using all new car technologies. The location of the dealer is close and convenient for future services. I will recommend family members, friends, co-workers to Herve and this dealer. More
by Oanh
Employees Worked With
Herve Pierre-Louis
January 10, 2017
This continues to be my biggest car buying mistake. These folks won't stop reminding me of the working over they gave me nearly two years ago. They persist with the emails and the phone calls no matter These folks won't stop reminding me of the working over they gave me nearly two years ago. They persist with the emails and the phone calls no matter how many times and ways I ask them to stop. I have dealt with thousands in additional expenses that should not have been necessary had the dealer not failed to disclose the things that were covered up and parts that were missing. Their "we got your money, now get out of here attitude" belies their continuing marketing of me. Who takes advantage of the customer and then keeps asking him if he wants more? The Gallery Group! More
by Stupid for buying from these clowns
Employees Worked With
some salesman who didn't make it
January 09, 2017
Great people to deal with I couldn't be any happier with the price, service and treatment given to me by Carlo Giovannucci and Richard Carter! No salesman's baloney from these I couldn't be any happier with the price, service and treatment given to me by Carlo Giovannucci and Richard Carter! No salesman's baloney from these two. Made this a pleasant experience! More
by David DeFilippo
Employees Worked With
Richard Carter, Giancarlo "Carlo" Giovannucci
December 12, 2016
Excellent. Good sale services. No sale push which is very important to me. The location of the dealer is close to me so that future service will be convenient. Good sale services. No sale push which is very important to me. The location of the dealer is close to me so that future service will be convenient. More
by Ruchu Hsu
Employees Worked With
Herve Pierre-Louis, Anthony Sacco
December 04, 2016
"Dealer Review" After a long day and the purchase of two used cars (a certified Odyssey and an Infiniti), the crew at Honda Gallery were great at making sure the cars After a long day and the purchase of two used cars (a certified Odyssey and an Infiniti), the crew at Honda Gallery were great at making sure the cars we serviced correctly and we were satisfied. Ricky even dropped of the Infiniti from Danvers to my home. Much appreciated. Thanks again. More
by Alex V
Employees Worked With
Richard Carter
December 02, 2016
Positive Experience - priced to sell We spent a month searching for a new vehicle and found one priced to sell. We were looking for some extras, but instead they took money off. Wrappin We spent a month searching for a new vehicle and found one priced to sell. We were looking for some extras, but instead they took money off. Wrapping things up took a little time (inspection machine was down, a broken key fab) due to timing of Thanksgiving and the Holidays. In the end, they did some extras which made me feel good about the entire process. Example: My Car Salesman dropped a loaner off at my office while he took our new van back to the dealership to fix the broken key fab - and they gave us an extra one! He also filled up my gas tank on his way back to my office. More
by crazycarlady23
Employees Worked With
Richard Carter
November 29, 2016
Dealer Review Friendly, courteous, knowledgeable. Worked on getting best deal possible. Excellent job going over all of the features of the vehicle. We were plea Friendly, courteous, knowledgeable. Worked on getting best deal possible. Excellent job going over all of the features of the vehicle. We were pleased with this dealership and would return to buy our next vehicle. More
by dkravitz1
Employees Worked With
Herve Pierre-Louis
