Route 128 Honda

Dealership refused to provide Certified Inspection Checklist Helped my daughter by a Certified, Pre-owned Accord in May. After a week, noticed that the front end wasn't aligned. Brought it back, they fixed it. Helped my daughter by a Certified, Pre-owned Accord in May. After a week, noticed that the front end wasn't aligned. Brought it back, they fixed it. A couple weeks later (and only a couple hundred miles), the light indicating its time to change oil went on. So obviously, oil wasn't changed before picking up. At this point, wondering what exactly, if anything was done to "Certify" this car. After doing some research, found that Honda was supposed to supply a 150-point inspection checklist with all Certified cars. I did not receive one. I called the office in JULY and left message with the Finance Manager that processed the sale - call never returned. In AUGUST I called and reached the sales person. He said he would e-mail it out. He didn't. I called back, reminded him, and a few days later I received an unreadable HTML file. I've called back several times since then, leaving messages, explaining the situation - nothing. I've left voice mail just asking if they could spare a stamp and mail it to me - nothing. As NOVEMBER approaches, it is clear to me that no checks were ever made to this car before the sale. The "Certified Pre-owned" label is BS. I have made arrangements to have the Accord serviced elsewhere. I will never return to this dealership. More

Thank you I recently purchased a Honda CRV from Honda Gallery of Reading. I want to praise client advisor Michael Fiorentino for being so knowledgeable about t I recently purchased a Honda CRV from Honda Gallery of Reading. I want to praise client advisor Michael Fiorentino for being so knowledgeable about the Honda product. I was impressed that such a young man was very professional and had so much patience explaining every detail about the car. No question was too silly. He worked closely with the staff to offer the best price and extra features to ensure that I would be satisfied with my purchase. Previously I had purchased my car in Boston, but this time I wanted to shop locally, and am happy I chose Honda Gallery helping to make my buying experience less stressful. More

Thank you Herve! I recently purchased my very first car. As a 23-year-old single mother working to make ends meet, this was a huge deal, and something I had been worki I recently purchased my very first car. As a 23-year-old single mother working to make ends meet, this was a huge deal, and something I had been working hard for years to do. Herve was there with me from start to finish, making sure I was educated about the vehicle as well as guiding me through the financing process. He was warm and friendly, not to mention funny when he saw that my nerves were getting to me. He definitely made a stressful purchase, well, not stressful! 10/10 would recommend! More

Great experience I recently purchased a used vehicle from this dealership. The used car manager called me and was able to provide me with pricing information over the I recently purchased a used vehicle from this dealership. The used car manager called me and was able to provide me with pricing information over the phone before going to the dealership. When I arrived, Michael Fiorentino worked with me, in a non aggressive manner, to agree on a final price and trade in amount. Michael was easy to work with, professional, and very knowledgeable. I would recommend Michael, and the Honda Gallery to friends and family. I also plan on purchasing all fiture vehicles at this dealership! More

Express Service What a Joke Purchased a new 2015 crv last October at the Honda Gallery. Received an email a few weeks ago as a reminder for service. With the Email came a coupon Purchased a new 2015 crv last October at the Honda Gallery. Received an email a few weeks ago as a reminder for service. With the Email came a coupon for a free oil & filter chance with the vin number of the vehicle. I pulled into the Express bay and got out of the car to speak with a service rep who told me to get back into the car and wait. Mind you there was no other customers waiting for service. I waited 10 -15 minutes finally the service manager approached me in the vehicle. He asked what I wanted and I told him oil /filter and a sticker. He asked me the milage on the vehicle and I told him 80 miles. He then scoffed at me like I was lying. He went on to say where did you buy the car? I asked him why it mattered but told him Honda Gallary? He asked me to turn the car on so he could see for himself yup it still showed 80 miles. He asked me to come into the office at which time I showed him the coupon he said with an attitude my car required synthetic oil so free was out of the question. Typical bait and switch he could have cared less even after I showed him the fine print on the coupon which .This was my first and last visit to the Gallary Express they have no clue how to provide SERVICE. More

As stress free as buying a car can be! I worked with Herve and he was so helpful and made it such a great experience! I went in a few weeks before I was ready to buy and I was clear about t I worked with Herve and he was so helpful and made it such a great experience! I went in a few weeks before I was ready to buy and I was clear about that up front and he was not pushy at all about buying that day but followed up a week later asking if I had any further questions. After I closed on my condo and was able to buy, I went right in and he remembered me, the cars I had been looking at, and even the specifics that I didn't love about the different models. He had a great sense of humor and made filling out all the paperwork easy! Although I've owned cars before, this was my first time at a dealership and filling out loan paperwork and he walked me through the steps and made it stress free! I would definitely recommend Herve and Honda Gallery for anyone! More

Great leasing experience with Herve I have purchased or leased my 2 previous vehicles (CRV and Accord) from Honda Gallery and decided it was the first place I would go to search for a n I have purchased or leased my 2 previous vehicles (CRV and Accord) from Honda Gallery and decided it was the first place I would go to search for a new lease vehicle. I was so pleased with how I was treated by Herve that I just stayed and leased by brand new 2016 with him. Looking for a new car is often a difficult experience because of the high pressure tactics of lots of salespeople. This definitely wasn't that way with Herve. His easy, explanatory style made this a very pleasant experience. I would highly recommend him to any of my friends looking for a new car. More

Great Experience with Herve We worked with Herve as our salesman. He made my experience so easy. Great salesman, not pushy at all. He took care of us like we were part of his f We worked with Herve as our salesman. He made my experience so easy. Great salesman, not pushy at all. He took care of us like we were part of his family. I would definitely go back and request to see Herve if we need to purchase another car. Pam More

Great Experience We worked with Herve, and are so glad we did. We were lucky enough to have him come up and check on us at the Gallery, and stayed with him through the We worked with Herve, and are so glad we did. We were lucky enough to have him come up and check on us at the Gallery, and stayed with him through the entire process of searching for our new car, test driving, and eventually led to a purchase. We have visited other Honda dealerships around the area but the patience Herve and his team had with us really led us to believe we made the right choice. Herve took his time to listen to us, and our wants and ensured that he would help us figure out the right model would work for our lifestyle and our budget. He ensured a very transparent transaction and let us know what the going rate of the car was sold at a national level, and was willing to work with us showing a sincere honesty and concern for our interests. He is so willing to go above and beyond, ensuring that everything went smoothly and is always willing to come in early or stay in late if it meant a better service to us. He took his time to explain all the features of our new vehicle so we felt completely comfortable driving out. Definitely recommend Herve, and would 100% go back to him when purchasing our next Honda! More

First Ignored by sales, then insulted by the service depart I went to the Honda Gallery to buy a car and after failing to be acknowledged by a single person there, I left and purchased one up the road in less t I went to the Honda Gallery to buy a car and after failing to be acknowledged by a single person there, I left and purchased one up the road in less than two hours. Two days later it just so happened that I had an appointment at their service department for an oil change, was emailed about my appointment, and when I showed up for it I was very rudely told my appointment didn't actually mean anything and they wouldn't see me for over 2 hours. I was so annoyed after these experiences I went home and wrote to their service manager and their sales manager and never even got a response! Worst customer service ever. I went up to the Honda Barn in NH and they were amazing - I ended up needing quite a bit of work done on may car and they were friendly, prompt, and thoroughly explained everything that needed to be done. Don't waste your time at the Honda Gallery when there are so many better options! More