
Route 128 Honda
Reading, MA
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Worst experience, no respect for your time At the recommendation of Patricia, we scheduled an appointment since she claimed it would make the transaction faster which was important since we wer At the recommendation of Patricia, we scheduled an appointment since she claimed it would make the transaction faster which was important since we were shopping with our newborn. We went in knowing what we wanted and ready to purchase. After asking several times for the price the sales rep, Nick, finally went in the back to see what deal he could give us. After at least 30 minutes I needed to seek out another sales rep to go find Nick for us, who knows how long we would have waited otherwise. Finally Nick came out with the manager to discuss pricing, but after 10 minutes they still hadn't given us a price so I very bluntly said they were wasting my time and I just wanted to know the price. The sales managers response was that "car buying takes a long time....." By this point we had been at the dealership for an hour and a half and I was too fed up to even think about negotiating (or giving them my business). We ended up purchasing a new vehicle later that day at another dealership who respected us and our time and the whole transaction only took an hour. More
Great Experience We worked with Herve Pierre Louis to purchase our new car and he was wonderful! Not only did he not pressure us, but he was extremely knowledgable, pa We worked with Herve Pierre Louis to purchase our new car and he was wonderful! Not only did he not pressure us, but he was extremely knowledgable, patient and just a great person to deal with. He spent a lot of time with us going over the car, test driving, etc., and he patiently answered all of our questions both in house and via email. Herve even came in on his day off so we could take delivery of our car. he spent over an hour with us in the car going over all of the features and made sure we were very comfortable before driving away. I would recommend Honda Gallery, but above all, I would highly recommend Herve! More
Great deal, genuine staff, excellent atmosphere We received such a top-notch deal from this particular Honda dealership that we drove close to 2 hours to get here, and I was fully pregnant and due l We received such a top-notch deal from this particular Honda dealership that we drove close to 2 hours to get here, and I was fully pregnant and due less than a week later:) Adolfo did a great job making us feel comfortable and presented our new car wonderfully. We have had NO regrets going with Honda Gallery!! More
Great Experience From start to finish, this is the way buying a new vehicle should be. Talked to and traded emails with one of their girls. I walked in there for the f From start to finish, this is the way buying a new vehicle should be. Talked to and traded emails with one of their girls. I walked in there for the first time with a better price than I ever expected that they stuck to. The salesman was polite and professional. Their financial guy probably spent more time on me than he needed to getting me a rate I was happy with. Overall, this was a great experience. More
Going Above and Beyond. Anthony Sacco and Herve Pierre Louis, going above and beyond! This experience, a prime example of excellent customer service representatives; personab Anthony Sacco and Herve Pierre Louis, going above and beyond! This experience, a prime example of excellent customer service representatives; personable, knowledgeable, patient, and HONEST! More
Excellent Car Buying Experience Herve was a great car salesman, and did not pressure me into a sale or immediately try to burn me on a under-serviced used car. Instead, he narrowed m Herve was a great car salesman, and did not pressure me into a sale or immediately try to burn me on a under-serviced used car. Instead, he narrowed my search down to just a few cars quickly and gave me plenty of info on both of them. Herve was very knowledgeable and helpful answering questions. He was polite and enthusiastic from the moment I parked on the lot. He was genuinely interested in getting me the best deal he possibly could and making my car buying experience painless, which it certainly was. If you are looking for a new or used car, any make or model, Honda Gallery is a great place to start. More
Worst Experience ever. Had bought a used auto. Signed Bill of Sale and gave the deposit. Went the following week to pick up the car, they had sold the car to someone else. Had bought a used auto. Signed Bill of Sale and gave the deposit. Went the following week to pick up the car, they had sold the car to someone else. More
Dealer review Anthony Denardo is very friendly and helpful. The CRV is the most comfortable SUV we tested drive so far. The price was right. When we pick up the car Anthony Denardo is very friendly and helpful. The CRV is the most comfortable SUV we tested drive so far. The price was right. When we pick up the car, he took time to set up the blue tooth and the audio etc. Very professional. More
Excellent customer service and professionalism This is the second car we purchased from Anthony at the Honda Gallery in Reading. His outstanding service and knowledge of the vehicles we purchased This is the second car we purchased from Anthony at the Honda Gallery in Reading. His outstanding service and knowledge of the vehicles we purchased was excellent. His patience to go over the whole vehicle when being picked up was great. After leaving I felt very comfortable in my new car. I will definitely recommend Anthony Denardo and the Honda Gallery in Reading to all my friends and family. More
Excellent customer service and friendly staff I have had many cars in my life but this by far has been my best experience thus far when leasing/purchasing a vehicle. Our sales representative Jr wa I have had many cars in my life but this by far has been my best experience thus far when leasing/purchasing a vehicle. Our sales representative Jr was extremely professional yet friendly. He really listened to my needs and I never felt rushed. When I came back with my husband to pick up the car he showed us everything that we needed to know about the car. He let us ask questions and did not rush us. The sales manager and all others who helped us were also very professional yet pleasant. Everyone made you feel very comfortable! I am in the customer service field and I am extremely pleased with the service I received at Honda Gallery. More