Route 128 Honda

wonderful service from Hervé! Mr. Hervé Pierre Louis was one of the most well manered gentleman i ever done business with. I am more than impressed with his knowledge, and with the Mr. Hervé Pierre Louis was one of the most well manered gentleman i ever done business with. I am more than impressed with his knowledge, and with the time he spent answering all of our questions. More

Quality buying experience Just bought a CRV from Herve at Honda Gallery. Great feeling all around from the time we stepped in the door! Herve let my wife and I tell him what we Just bought a CRV from Herve at Honda Gallery. Great feeling all around from the time we stepped in the door! Herve let my wife and I tell him what we wanted he was very helpful he never tried to sell us something we did not need very friendly very professional! More

New way of buying a car with service you'd find at Apple. Having substantial experience with customer service at customer-focus corporation and high end retail stores such as Apple my expectation of customer Having substantial experience with customer service at customer-focus corporation and high end retail stores such as Apple my expectation of customer service is pretty high. I am also well aware of and have had experiences with the car buying/leasing experience and I know what to expect when it comes to buying/leasing a car. Car buying should be a fun process for customers but more often than not it is, well, not. With that said I did not expect too much walking into a dealership and I have to ensure that I am always at the top of my game. My wife pointed out Honda Gallery as we were on the highway driving to another dealership that we had planned to visit. We decided to give it a shot since it's there and we were approaching the exit. Now I had read reviews from various dealership around me the day before on Google Map. Honda Gallery was among one of the top rated dealership but I didn't put too much thought into it because we had our sights set on Herb Chambers in Boston where we had leased an Infiniti a few years ago. We had hope that we would be able to secure a good deal since we leased a vehicle from them prior. If my wife hadn't pointed Honda Gallery out while we were on the highway we would have missed an experience that really changed the way we perceive car salesmen. As soon as we stepped through the door the gentlemen at the front counter made eye contact within the first couple of seconds even though he was with someone else. I will refer to as Joe because we did not catch his name and his voice reminded me of Joe Pesci. To me this was a big plus because first impression is very important. Even though it may not be the case all the time it sets the tone for what a customer can expect from a dealership. Kudos to Joe. Joe immediately paired us up with Herve Pierre-Louis, whom I immediately felt comfortable with due to his calm and sincere demeanor. Even though Herve had a calm and sincere demeanor I did not let my guard down as I have been preconditioned by the car buying/leasing experience. I figured it could be a facade that car salesmen put on to make customer comfortable and lower their guard. After all I have had prior experiences where car salesmen presented themselves the same way and turn out to be just like the clichéd car salesmen that most of us dread. We were interested in the 2016 Honda Pilot EX L and Herve was more than happy to show us the only one they had. We checked it out and took it out for a ride. Throughout the whole process Herve did not try to sell us on features or tried to convince us that we need certain features. Instead he really listened to us and relate to us and our needs while pointing out features of the Pilot. That's not to say that Herve wouldn't be able to sell us on features we might need it's because we had already done our homework and we knew exactly what we wanted and were determined not to be led astray. If anything Herve could sell you a stick along with the vehicle. With that said I felt that the experience was akin to how I was trained at Apple. We strive to fulfill the needs of our customer and earn their trust by being honest and catering to their needs and budget. That's what Herve did here. After the drive Herve answered any remaining questions we had. His calm and sincere demeanor never faltered and we never felt uneasy or pressured. Herve was also very enthusiastic and upbeat. The Pilot was the trim we were looking for but the interior/exterior color was not our first or even third choice. Again, we were very determined to find the right trim and color and Herve sensed that. We called it a day and decided to visit the second dealership the next day, Herve left a very good impression on us though. We stopped to chat with Joe briefly about our experience and he thanked us for stopping by. We like Joe. The next day we visited and received the clichéd experience at the second dealership as well as a third. In our car my wife and I recalled the experience we had with Herve at Honda Gallery and we both agreed that a second visit wouldn't hurt even though the exterior/interior color of the Pilot was not our primary choice. Finding the Pilot in our trim and color was no easy task due to the high demand mind you so we decided to give the color that Honda Gallery had a second look. Plus we wanted to run the numbers to see what we can expect. On our second visit to Honda Gallery Joe was just as enthusiastic as ever. Herve was busy with another customer but he came over to assure us that he will help us as soon as he finish assisting the other customer. He gave us the key to the Pilot so that we can check it out again while we wait. After checking out the Pilot we decided that we didn't like it as much as we did initially. We decided to stick it out to at least run the numbers. We sat around for about another hour or so and was growing tired because we had visited 2 dealership earlier. Herve came around a couple of time to make sure that we were ok and if we needed food as it was approaching dinner time. More importantly he was concerned for my wife who is pregnant, i thought that was nice of him. Once Herve was able to assist us he was more than happy to help us run the numbers even though we expressed our dissatisfaction with the color of the Pilot. After some back and forth and with Herve's supervisor Jovan involved on the price of the Pilot we decided that our budget would not work out with the numbers presented. At this point my wife and I was exhausted and we were ready to walk but we decided to check out the CRV EX L that I also researched on prior. We can tell that Herve was also exhausted but he remained enthusiastic and upbeat. He was more than happy to show us the CRV EX L and explain its features and options, and he was willing to let us take it for a spin. We actually really liked the CRV EX L and was interested to see if they had the vehicle in another color. Herve, with a smile was more than happy to fetch the vehicle in the color we want. I think he runs on Red Bulls. After determining the color we went back in to talk numbers with Herve as well as Jovan. After some back and forth Herve and Jovan was able to come through for us with numbers our budget can agree with and they got us out of there with half an hour to spare before closing, on the last day of the President's Day sale, while heavy snow was falling outside. Herve and the Honda Gallery crew was able to get us into our new vehicle the next day. Herve, as enthusiastic and upbeat as ever because he runs on Red Bulls was happy to walk us through our new vehicle, answer all of our questions and tie up any loose ends. He allowed us to stay in touch via phone, visit or text if we had any other questions or comments. Unfortunately Joe Pesci at the counter was not there that day. Herve's enthusiasm, calm and sincere demeanor was there till the end. Overall that was the best experience we've ever had at a dealership because of Herve and the guys at Honda Gallery. The type of service that Herve delivered was refreshing, personalized and genuine without the flakiness that's often found even among the highest rated dealership. I feel that people will return again and again to buy a vehicle from Herve because of the level of service he provided. I know we would. I am convinced that he's the poster child for what modern car buying should be. Thank you Herve for the awesome service and for changing how we perceive car dealership. Sincerely, Sung & Melissa More

Excellent purchase experience! We were looking at the CRV - EX. The pricing was a little high. Our sales rep Mike did something I have never seen before in my 40+ years of buying c We were looking at the CRV - EX. The pricing was a little high. Our sales rep Mike did something I have never seen before in my 40+ years of buying cars. He suggested a cheaper model and add leather seating etc. This was great!!! It saved us about $1900 off the price. Maria More

Excellent Auto-buying Experience The experience we had at Honda Gallery in Reading, MA, was both pleasant and informative. Herve Pierre-Louis and Anthony Sacco were extremely profess The experience we had at Honda Gallery in Reading, MA, was both pleasant and informative. Herve Pierre-Louis and Anthony Sacco were extremely professional in every way. At no time did we ever feel pressured, and we left the dealership extremely satisfied with our new Honda Pilot. More

Great customer service and friendly staff I just purchased a certified pre-owned 2013 Honda Accord Sport and I was very impressed with the whole experience, from start to finish. The process w I just purchased a certified pre-owned 2013 Honda Accord Sport and I was very impressed with the whole experience, from start to finish. The process was quick and easy. The sales staff was great; they didn't approach me with the typical high pressure sales tactics car salesman often use. I'm a NH resident, so Anthony D. delivered the car right to my City Hall for me to register-I thought that was great! Will definitely recommend this dealership for anyone in the market for a new or used Honda. More

Probably the best car buying experience to date for me. Buying a car is a pain in the xxx as we all know. It is one of the only things that you'll buy that you can haggle on the price. As a result going to Buying a car is a pain in the xxx as we all know. It is one of the only things that you'll buy that you can haggle on the price. As a result going to a car dealership isn't fun and usually takes forever. I went to Honda Gallery after going to other dealerships. At the first few dealerships I was treated like I was an inconvenience. At Honda Gallery I was received their full attention and was treated like a valued customer. I ended up with the car I wanted at a fair price. My salesman, Hazem, was a pleasure to work with from start to finish. He was very accommodating and went to extra mile to make sure we were happy with our purchase. The next time I am looking for a car I will certainly look to see if he is still selling cars, he was that good. More

Good Experience I bought 2013 Honda civic lx driven for 16k miles and I got a good Price. The promptness from service folks also good. Matt and Anthony help in entire I bought 2013 Honda civic lx driven for 16k miles and I got a good Price. The promptness from service folks also good. Matt and Anthony help in entire sale process and were very helpful. Now I need to see how the service experience goes. More

Great Experience Herve was awesome! Made the process stress free, was very professional and knows a lot about the car. Appreciated this service! Thanks Herve, keep up Herve was awesome! Made the process stress free, was very professional and knows a lot about the car. Appreciated this service! Thanks Herve, keep up the good work! More

Great experience The staff is friendly, knowledgeable and determined to deliver great service. Herve was wonderful and I found that every employee makes you feel com The staff is friendly, knowledgeable and determined to deliver great service. Herve was wonderful and I found that every employee makes you feel comfortable and are very willing to please. I own one car from this dealership and i just went back to lease another one. This is the place to go for great sales and service. More