Route 128 Honda

After a terrible experience at a Honda dealership in Danvers, my husband and I decided to visit Honda Gallery. All the sales associates were extremely friendly and we got in the door without being attac Danvers, my husband and I decided to visit Honda Gallery. All the sales associates were extremely friendly and we got in the door without being attacked! Adolpho helped us with our purchase of a new 2013 Honda Cr-v EX GG edition. He was patient and kind. We got a very fair price and ended up getting all the features we wanted and saving a lot! Also, Carlo the sales manager was great too! The only issue we had was that they didn't have the title to the car. This should be avoided in the future by ensuring that the titles are all accounted for before selling the car! But they did get the car ready very quickly once the title was received. Thanks again! More

My overall rating was based on my experience just recently when downsizing from a 2007 Pilot to a 2013 CRV. I am not a frequent car shopper so it is something that I procrastinate in doing because of recently when downsizing from a 2007 Pilot to a 2013 CRV. I am not a frequent car shopper so it is something that I procrastinate in doing because of the bad reputation that most car dealers have; pushy personalities and or the long drawn out purchase of a vehicle. This is my third time purchasing at Honda Gallery and I did not experience any of that with all three purchases. This last transaction and sales help was with Brian Sullivan who was certainly a contributor to continued achievement in the purchase of a new car. He was not only friendly he showed an interest to what I was looking for as my needs changed in the type of vehicle I was driving. From the time of testing driving various vehicles and the signing of papers was not overwhelming and dramatic. It was cut and dry, simple and easy and was not tied up for hours going back and forth over trade in value and how the numbers played out. I gave it the rating "great" because my overall experience was a success. More

The sales experience was very low pressure and they gave me an excellent deal on my trade-in. I wanted to wrap up the deal quickly and they were able to assist me. I first went in Tuesday evening and by W me an excellent deal on my trade-in. I wanted to wrap up the deal quickly and they were able to assist me. I first went in Tuesday evening and by Wednesday afternoon I drove away with a new Accord. Even the sales pitch on other warranties and Safe lease - which I wound up getting - were low pressure, just explaining the options. I would definitely recommend them and would buy there again. More

After reading the reviews of the Honda Gallery, my expectations were high. Unfortunately, I was disappointed. My salesman, Sully, was very friendly and helpful. He took the time to show me and test d expectations were high. Unfortunately, I was disappointed. My salesman, Sully, was very friendly and helpful. He took the time to show me and test drive two types of Honda Accords. Very knowledgeable. When negotiating on a deal with the sales managers, I was told I would not have to pay any fees if I financed even though I wanted to pay the car off in cash. (I had never financed before) Unfortunately, I didn't realize they charged me $1100 fee for financing when the contract came. Costly mistake and a lesson to learn on my part! So when I picked up my new car, I discovered a couple black marks on the rear bumper! And the all season mats that were included in the deal never came. Sully insured me that the black marks would be removed when I picked up my mats. Fast forward to 2 days later, Sully informed me that I could pick up my mats and the black marks would be removed when I came. I left a message for him as to when I could come in but as of today (more than a week later), I still have not received a call from him. Disappointing. Luckily, I was able to remove the marks on my own. When I picked up my mats, the service department wanted to charge me $150! What?! Carlo, the manager on site, was able to help me get the mats included in my deal. Love my car, questionable customer service (at times). Not going back. More

Brian Sullivan was very polite and never applied pressure sales tactics. If we said no to a feature, that was it. No hassle trying to convince us otherwise to purchase an accessory. He made sure we were well sales tactics. If we said no to a feature, that was it. No hassle trying to convince us otherwise to purchase an accessory. He made sure we were well informed on the vehicle we got and that we knew how to operate it and all the buttons. He was extremely helpful with Bluetooth and when my phone was not compatible said to stop in any time when I had a newer phone and he would set up the Bluetooth. More

I talked to Honda Gallery parts and service department few days back to install side steps for my pilot. Parts department told me that it will be available today and service department gave me 7am service few days back to install side steps for my pilot. Parts department told me that it will be available today and service department gave me 7am service appointment. Today when I went there at 7am I have been told that side steps are not available and there is no service appointment on my name. I am very disappointed and never going back to this dealership again. More

We recently purchased a 2013 Honda Pilot at the Honda Gallery in Reading Massachusetts. We were assisted by Brian Sullivan and he was very professional, helpful and easy to work with. If I wasn't able t Gallery in Reading Massachusetts. We were assisted by Brian Sullivan and he was very professional, helpful and easy to work with. If I wasn't able to get to Honda and had questions, I was able to call Brian and he immediately get back to me and answered all of my questions. On two different visits to Honda I had to bring my 3 young children...yes, I know this could have potential for disaster. All of the staff were very patient and kind to my children. Honda Gallery even has a nice sized area for kids to play and read. I would highly recommend Honda Gallery of Reading and Brian Sullivan to those looking for a reliable car and honest service. More

As soon as my mom and I walked into Honda Gallery we were greeted with a very nice professional receptionist who immediately introduced us to Anthony. I was initially going to visit several dealerships but w greeted with a very nice professional receptionist who immediately introduced us to Anthony. I was initially going to visit several dealerships but with Anthony's expertise and professional demeanor I left with a lease on a new Civic. Anthony was super friendly but not in an annoying desperate to make a sale type of way. He was eager to answer all questions we had as well as take time to find the best possible insurance out there that I could afford. He made us feel as though we were the only clients he had and after a while waiting for insurance coverage he took time out to get to know me and the reason why I chose Honda. He really took his time in showing me all the gadgets and buttons were for the car, making sure I was fully ready to drive it home. I would certainly recommend anyone interested in a Honda to go to honda gallery in reading and speak with Anthony. More

Sully is great. He got me into a car that i love at a great price. He took his time to make sure I found something that I loved. great price. He took his time to make sure I found something that I loved. More

We wouldn't go to any other Honda dealer! From the moment you walk in the door (and yes, they let you get in the door without attacking you in the parking lot the second you get out of your car!!) you moment you walk in the door (and yes, they let you get in the door without attacking you in the parking lot the second you get out of your car!!) you are greeted, and feel welcome. This is our second vehicle acquired here. The first one was three years earlier, and it was like we were there the week before. Brian Sullivan had that knack to make you feel welcomed, valued and part of the Gallery family. He listened to what we wanted, helped with our trade, and we struck a deal. It really was that easy! As for Steve Kemos, he was also great to work with. He came right out, worked with us, and it was just great. More