Route 130 Chrysler Dodge Jeep Ram - Service Center

Look for John M and Mike D!!! Theh both make you feel at home while you’re there, and ensure that you get what you need! home while you’re there, and ensure that you get what you need! More

I would like to thank Sean Sheridan for his professional help with my paperwork and making my car buying process an easy decision. This is a great dealership! help with my paperwork and making my car buying process an easy decision. This is a great dealership! More

I like to thank Mike and Joe for getting me into a 2020 Ram 1500 Classic Quad 4x4 Warlock. The vehicle runs great. Both Mike and Joe were very professional and helpful during the leasing process. Ram 1500 Classic Quad 4x4 Warlock. The vehicle runs great. Both Mike and Joe were very professional and helpful during the leasing process. More

xxxxty service and poor management! Lack of communication and disrespectful to customers. Buyer beware! They’re a rip off and most of the mechanics can’t even change a tire properly and disrespectful to customers. Buyer beware! They’re a rip off and most of the mechanics can’t even change a tire properly More

STAY FAR AWAY FROM THIS PLACE!!!!! My first experience with this place I had the displeasure of running into a manager named Abby. She was extremely condescending, rude, unprofessional and aggressive. At with this place I had the displeasure of running into a manager named Abby. She was extremely condescending, rude, unprofessional and aggressive. At this point, I should have walked away. However, I did not because I negotiated to my price after they realized I was not just a young uneducated 26 year old and I actually knew the appropriate price of the vehicle I wanted. So, I bought a certified pre owned vehicle from them. About a month later, (only my second time on the highway) a piece from the wheel well flew off my jeep on the highway. I had to pull over to go get the piece. My boyfriend called them to explain what happened. We were told they were working at very limited capacity due to COVID. My boyfriend explained that this piece needed to be replaced at cost of the dealer and we assured that they would take care of it in a few weeks..... So, a few weeks went by and we contacted them, we were told to bring it in the next day. Well, we were greeted by a man in the service department who had no idea how to accommodate us. The situation was explained to him and he could not grasp the concept, instead he was extremely nasty. My boyfriend demanded to speak to someone that could actually give us an answer as to what we should do. My boyfriend was directed to the used car manager, PJ, in the show room. This guy was reluctant to even hear our story, but decided to split cost with me on a new piece to be installed. When my boyfriend made it very clear that he was not going to pay for a piece that flew off of a certified pre owned vehicle with 30,000 miles on that we just bought.... this idiot decided to chime in. Chris Forzani, and his wise mouth decided to disrespectfully mumble under his breathe. Saying things like "Brand new car? Yeah right, 2016 isn't a brand new car." When my boyfriend said "Excuse me? This was a certified car" Christopher decided to respond with, "What does that even mean?" I guess this dealership has no intention of baking their CERTIFIED product. Then, this guy became extremely aggressive. He was accusing us of taking the vehicle off roading, hitting a pothole, and possibly even getting into an accident. Mind you, this man had not even seen the car. And if he had, he would see that it was the plastic piece that lines the wheel well of a Jeep Grand Cherokee just completely ripped off. There was no evidence of any damage, BECAUSE AS WE SAID IT LITERALLY JUST FLEW OFF!!! Now at this point, Crazy Chris Forzani is screaming at my boyfriend calling him "Crazy" and telling him to "F*** off." Mind you, my boyfriend is one of the most non-confrontational people I know. After my boyfriend expressed his knowledge on car dealerships and not to treat him like he was a child, Mr. Forzani decided to finally look at my car and agreed to have a "newer piece put on". GUESS HE FINALLY REALIZED A NEW PIECE WAS WARRANTED. BUT WAIT!!!!!! THERE'S MORE!!!!!!!!!! Long story short, they put the same piece we brought in back on. When we called them to tell them that they completely lied to us, PJ, expressed there was a miscommunication between him and the service department. Everytime you call you will notice you get transferred at least 3 times because they are an awful run dealership and have no communication. So, we had to go back to have a "newer piece back on." In the end, I got a newer piece on my car. However, you should be warned that they took that piece off of another vehicle to put on mine. I would not doubt that my piece fell off because they tinkered with my Jeep before I bought it. Completely unprofessional and frankly disgusting. These people treated us like children although I am a teacher and my boyfriend is a business owner. Shame on you Chris Forzani for having such a disgusting deminor towards people. More

I rarely write reviews, but I had to share my positive experience purchasing my Jeep with Vinny at Route 130. This was the first time buying a car as a single mom, which can be scary and daunting. But t experience purchasing my Jeep with Vinny at Route 130. This was the first time buying a car as a single mom, which can be scary and daunting. But this was definitely not the case, Vinny was truly genuine in ensuring that I find the right car for my kids and I at the price that I'm able to afford. More