Route 18 Chrysler Jeep Dodge Ram

We were very happy with our salesman Doug Arnold. He was knowledgeable, friendly and very easy to work with. All the staff at the Route 18 dealership were very friendly. knowledgeable, friendly and very easy to work with. All the staff at the Route 18 dealership were very friendly. More

The absolute BEST car buying experience I have ever had. Mike was great start to finish. He listened to my needs and really delivered. He made it a smooth and easy process with no hassle. AWESOME! Mike was great start to finish. He listened to my needs and really delivered. He made it a smooth and easy process with no hassle. AWESOME! More

Our experience with Darrell Willams was top notch. He also, was able to lease a vehicle to my son’s girlfriend. Also, Aaron, assistant manager service was top notch. We were happy with the end result of also, was able to lease a vehicle to my son’s girlfriend. Also, Aaron, assistant manager service was top notch. We were happy with the end result of the transaction and would definitely recommend others. More

Mike made the leasing process for our new grand Cherokee quick and easy by providing pricing upfront over the phone before our visit. He had the car waiting for us to look at as soon as we got there. Drove quick and easy by providing pricing upfront over the phone before our visit. He had the car waiting for us to look at as soon as we got there. Drove off with it the same day. Thanks Mike!! More

Awesome experience with a friendly staff. This is my second Jeep purchase with the Route 18 Jeep dealership. Will recommend to my family and friends. second Jeep purchase with the Route 18 Jeep dealership. Will recommend to my family and friends. More

I went in for a oil change and tire rotation for the first time at this location. I was extremely pleased with their valet system along with all of the friendly staff. Thank you for a great experience. first time at this location. I was extremely pleased with their valet system along with all of the friendly staff. Thank you for a great experience. More

Great guys to deal with. Been buying from Jason for nearly 20 years and have been using Kelly for the last four vehicles that me and my family have bought . Definitely will use them again nearly 20 years and have been using Kelly for the last four vehicles that me and my family have bought . Definitely will use them again More

Michael Nabinger was outstanding in attending to me while service was being performed on my vehicle. He was courteous and professional throughout my visit. There was a discrepancy with my key fob, Michael di service was being performed on my vehicle. He was courteous and professional throughout my visit. There was a discrepancy with my key fob, Michael diligently took care of it. More

The work performed on the vehicle was fine. Where they dropped the ball was on the communication and closing out the job. I dropped the vehicle and was told I would get it back by end of day. I received a dropped the ball was on the communication and closing out the job. I dropped the vehicle and was told I would get it back by end of day. I received a call at 2:30pm from the customer service rep I saw that morning saying he was leaving for the day and a co-worker would contact me to let me know when to pick up the vehicle or if they need more time, which never happened. No phone call by noon the following day so I ended up having to call them about the progress of the work. Upon arriving to pickup the vehicle a few hours later I was charged for an oil change and tire rotation which were still covered under my warranty, this was something we had verified when I dropped the vehicle. I ended up spending an additional 10 minutes while they adjusted the invoice and issue a credit back to my credit card. I was handed my keys and told the car is outside. I spent the next 5 minutes outside trying to find my car. They have a huge parking lot that wraps around their facility and it turned out my vehicle was on the opposite side of the entrance to the service department. After leaving a few hours later my change oil warning light came on which indicated they did not reset the warning indicator or changing the oil. I called and was assured that the oil was changed and a technician would call me back to walk me through the process of resetting the indicator and needless to say I am still waiting. Very disappointed first time experience with Route 18 Chrysler Jeep Dodge Ram this was my 30,000 service with cost over $1,500, not sure if I would will go back to them for service. More

I was very pleased with the patience Mike had while explaining the situation with my car. Fortunately I had taken out an extended warranty which Mike took care of the details to get my car fixed. As explaining the situation with my car. Fortunately I had taken out an extended warranty which Mike took care of the details to get my car fixed. As nice as the service was I will probably never by another Chrysler. At 53000 miles I will never understand needing a new transmission. More