Mike A.

Route 18 Chrysler Jeep Dodge Ram responded

I’m sorry to hear how frustrated you are with your experience. I’m disappointed that your overall experience with our dealership has left you feeling this way. I would like the opportunity to personally review what happened and see what we can do to help. Please reach out to me directly at the dealership so I can look into your concerns and work with you toward a resolution. We appreciate your business and I hope we have the opportunity to improve your experience with Route 18.

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for your continued loyalty and for choosing us for your Jeep purchases! We appreciate the trust you've placed in our team over the years and are grateful to have been part of your vehicle journey. We know we still have room to earn that fifth star, and we appreciate your feedback. We look forward to continuing to provide you with a great experience and helping you with your future Jeep needs!

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for the wonderful review! We’re grateful to hear that our team has made such a positive impression and played a part in your continued loyalty to Jeep. Providing a caring, customer-focused experience is something we take great pride in, and your kind words mean a lot to everyone here. We truly appreciate your support and look forward to continuing to serve you for many years to come!

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for your 5-star review! We're so glad to hear you had another great experience with our team. Providing outstanding service and making every visit a positive one is what we strive for, and we truly appreciate your continued trust in us. Thank you for your support, and we look forward to seeing you again next time!

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for the great review! We're glad to hear Jeff Henry provided a friendly, knowledgeable, and timely service experience for your Wrangler. We’ll also be sure to share your kind words with Mike A. and Ryan M. We truly appreciate your recommendation and look forward to seeing you again at Rte 18 Service Department!

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for your continued loyalty over the past 18 years! We're thrilled to hear that Ryan and Mike A went above and beyond to help you get the exact Jeep Compass you wanted, and that Mike even stepped in on his day off. It’s also great to hear Sophia helped make the final steps pleasant. We truly appreciate your kind words and are so glad you’re enjoying your new Jeep!

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for sharing your experience and for the 5-star review! We’re thrilled to hear Mike A. and the team took such great care of you and made your visit a memorable one. Enjoy your new vehicle, and we’re here anytime you need us!

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for your continued trust and for coming back to us again! It’s great to hear that Ryan, Mike A., and Sophia made your experience smooth and enjoyable. We truly appreciate your loyalty and look forward to helping you with your next vehicle!

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for being such a loyal member of our dealership family! It is fantastic to hear that Mike A. has taken such great care of you throughout your successive leases. We pride ourselves on building long-term relationships, and having a dedicated professional like Mike makes that possible. We will be sure to pass along your praise to him and the rest of the team. We truly appreciate your continued trust in us—enjoy your Grand Cherokee!

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for your continued trust! We’re thrilled Mike could help you find the perfect Jeep once again and that your experience has been consistently excellent. We truly appreciate your loyalty!